It’s prom time, and Casey isn’t immune.

Hi friends, do you remember going to prom? I do…

Here’s my son Casey and his girlfriend at his Junior Prom last weekend, the pictures just came through on the prom website. Is he going to “love” that I posted this here on the Mission Repair blog? Nope. I will certainly hear about it tonight…but it’s not intended to make fun of him or to in any way demean the experience; my prom(s) were memorable and exciting!

It’s that time of year – that time that the “tuxedo guys” are doing some great business and all of the hair stylists are booked up on the weekends.

So Casey, good job buddy – you’ve just made an excellent life memory. You will look back at this picture and laugh at your hair, or your tux, or your something else…I guarantee it. If I had the guts I’d post a picture of my 80’s Junior prom, but I don’t. I’ll keep that to myself but all I have to say is “mullet” and we’ll leave it at that!

So to honor all of the prom goers that are out there this month, we’re going to run a 15% coupon today through Easter Sunday 4/20/14 at Midnight on our Mission Repair website. Just use coupon code “casey” when checking out online or when calling in your order. If you walk into one of our locations, print this blog and hand it to your sales representative for an instant 15% savings on your new order. This coupon cannot be combined with any other coupon. You’re going to need that iPhone to take pictures!

Get that boutonnière ordered!

Take care, Ryan

Our Sheriff’s department put on a good class today…

Hi friends- I’ve been “out of pocket” for a few hours by spending some time in a class put on by our local Sheriff’s department here in Johnson County. In fact, the Johnson County department is the largest law enforcement department in the State of Kansas and they know their stuff!

I was really interested in this class because it pertained to a topic that we dread but unfortunately have to deal with here at Mission Repair- Internet Fraud.

According to law enforcement officials, there are several types of Internet Fraud including Auction Fraud, Non-Delivery of Merchandise, Investment Fraud, Business Fraud or one of the most infamous in recent history; Nigerian Letter or “419” Fraud.

Here are some tips for avoiding credit card fraud as it pertains to consumers:

-Don’t give out your credit card number online unless the site is a secure and reputable. Sometimes a tiny icon of a padlock appears to symbolize a higher level of security to transmit data. This icon is not a guarantee of a secure site, but provides some assurance.

-Don’t trust a site just because it claims to be secure.

-Before using the site, check out the security/encryption software it uses.

-Make sure you are purchasing merchandise from a reputable source.

-Do your homework on the individual or company to ensure that they are legitimate.

-Obtain a physical address rather than simply a post office box and a telephone number, and call the seller to see if the telephone number is correct and working.

-Send an e-mail to the seller to make sure the e-mail address is active, and be wary of those that utilize free e-mail services where a credit card wasn’t required to open the account.

-Consider not purchasing from sellers who won’t provide you with this type of information.

-Check with the Better Business Bureau from the seller’s area.

-Check out other websites regarding this person/company.

-Don’t judge a person or company by their website. Flashy websites can be set up quickly.

-Be cautious when responding to special investment offers, especially through unsolicited e-mail.

-Be cautious when dealing with individuals/companies from outside your own country.

-If possible, purchase items online using your credit card, because you can often dispute the charges if something goes wrong.

-Make sure the transaction is secure when you electronically send your credit card number.

-Keep a list of all your credit cards and account information along with the card issuer’s contact information. If anything looks suspicious or you lose your credit card(s), contact the card issuer immediately.

While some of these tips may seem like basic knowledge to some, I was surprised to hear about the number of new questions that came up reminds me to not take Internet Security for granted. For us law abiding citizens, it’s a real threat and inconvenience to have our identity stolen.

Mission Repair does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. We log IP strings on all orders – any orders coming back as a “charge back” due to fraudulent activities will be diligently pursued through the suspect’s local jurisdiction for prosecution to the fullest extent of the law.

We can all do our part to keep fraud at bay. We’re doing our part at Mission Repair, and we’ll be in the lookout for anyone that’s involved in criminal activity. Be safe, take care…

Ryan

Got Repair: Because You Never Know When It Will Happen Again!

Hello M:R Nation –

Forgive my long title, but that statement has never rang truer for one of our recent customers. After having an iPad repaired with us, this customer picked up said repaired iPad and went along their way. As they were approaching their vehicle, the iPad slipped out of their hand and once again, the iPad was cracked! This was a major shock to all of us. Never before had we seen a need for our Got Repair services in such a quick fashion. We felt super bad for this customer and waived the repair fees on the other damage that the drop had produced and the Got Repair fee covered the rest.

While we have never seen it happen so quickly, we hear of these stories all of the time. This is the very reason why we created this program a few years ago during a lunch break at one of our favorite Indian buffets. I will never forget the conversation that Ryan and I had. It all stemmed from dealing with a customer that had a device repaired with us just days prior and was back again for another screen repair on the same iPhone 3GS.  We thought, there has got to be a better way of doing this. It just didn’t feel right… so we changed it and Got Repair was born!

For those of you new to Mission Repair and our Repair Blog, let me explain what “Got Repair” is:

• Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.

• Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.

• Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.

• Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

• Compare it to AppleCare + from Apple.  Read our blog about the savings here!

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that Smartphone, Tablet, or Laptop again! There is no catch.

You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again  Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy