Technical Difficulties! (Resolved)

Hello everyone –

tech diff

The issues on our blog are resolved! For the past few weeks when visiting our site www.missionrepair.com, the link to the blog, which has been down, is now up and live….wohoo! Strangely enough while my entire staff was unable to view the blog from our office computers, I could view it on my iPhone without issues?!?

Needless to say, when purchasing a business, there are always some challenges in the transition. Well as it turns out, the employee that setup the blog for Mission Repair some 7 or 8 years ago did the common thing and used his name and email when setting everything up. Smooth sailing for years… until I attempted to renew the domain and pay the renewal for the coming year. Ryan of course had paid the service year after year without a hiccup, but now  a new CC and my name caused Word Press to question who the owner is/was. I do not fault them, security is important and not just letting anyone take your blog or website over is very important! The staff at Word Press (the company that hosts the blog) were doing their job to make sure to protect that information of the listed owner yet also help me with the transition to take ownership of the blog. Needless to say after chasing down emails and chat sessions, and proving we were the true owners, Word Press was speedy in their effort to make the updates and get the blog back up and live on the web!

Thank you all for your patience during the past few weeks as we sorted things out. The lesson to reflect upon and one I won’t soon forget….just like backing up your personal data, it’s always important to keep accurate records and review that backup on a regular basis.

Thank you all again for your patience and continued support on the blog, website and of course in our stores!

Jeff

Cracked iPhone 6? We know.

Hello there technology fans,

Well you’re probably a fan of technology until something like this happens to your phone:

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SMASH!!

How in the world is this thing even still working?? Well, we do get in iPhone 6 screen repairs everyday and some of them are even worse than this. I feel frustrated for some of our customers that bring these in and say “I didn’t even drop it that hard” or “I put it in my purse and pulled it our looking like this” because I know that most people don’t intentionally break their device. In fact, most people claim that they didn’t even really know how it happened…

I will tell you one thing: with the cold weather arriving all across the US, it’s good practice to NOT LEAVE YOUR CELL PHONE IN YOUR CAR in freezing weather. We’ve done similar articles about leaving your iPhone in your car on a hot day, but the cold can be just as damaging. Moving a frozen device, turning it on, and taking it into a warm room can be disastrous.

I have personal experience refurbishing Mac computers. Many years ago, when I was the General Manager at a Mac Repair business, we used to purchase pallets of Macs that needed to be reworked. Well, we’d get them off of the semi truck in the winter, and wouldn’t allow them to reach room temperature before turning them on…and when we did this I found out that the yield was much worse that if we were working with “room temp” devices.

So, if you let your phone freeze overnight, just simply bring it inside and let it sit for 1-2 hours before turning it on. You’ll be much safer in the long run and FaceBook will still be there 😉

Take care, Ryan

A little common sense goes a long way.

Good morning friends,

A couple of months ago, my spa/hot tub stopped working. I know – poor Ryan, his spa stopped working. This blog post is not about the fact that I own a spa, but that anyone that owns one need to know that after about 5 years the main pump will fail. I found that out at 5 years and 4 months…

The breaker for my spa keep tripping, and all I was getting was a loud buzzing from the spa when I did try to turn it on.

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Since I’m in the business of electronics repairs, I was able to dignose the issue myself. It was a bad main pump, which is just essentially a large motor with a pump assembly mounted on the front of it. I ordered a replacement.

Once I received it, I made sure the breaker was turned off and drained the hot tub to get to the disassembly. It was pretty straight forward…one “water in” and one “water out” pipe connection and and electrical connector that had a pre-installed molex plug that fit perfectly into the heater box connection. Not rocket science.

I got the old motor and pump out, installed the replacement unit, reconnected everything and ~voila~ it turned right back on! No leaks and it’s running perfectly again.

Moral of the story; I’m a DIY repair guy. It’s how I started my business Mission Repair almost a decade ago. Is it time for me to open up a spa repair business? I do know that I saved about $400 doing this repair on my hot tub myself. That’s $200/hour. Frankly, if I can make $200/hour anywhere I’m going to do it!

Ok, the spa repair business will probably not materialize anytime in the near future, but for all of you spa owners out there don’t be afraid to tackle a job on your own. It might just be worth doing yourself!

Take care, Ryan

Funny, I feel the same way.

Hi again, it’s been a fun blogging day here at Mission Repair!

I was eating lunch at a new restaurant downtown in Mission, Kansas today and they had a “sandwich board” out front:

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It was kind of perfect because I was just thinking the same thing about Mission Repair. We do want to make our customers really happy. Of course! Get it “Mission?” In Mission. About Mission Repair!

So I snapped this pic and wanted to post it. “Nuff said”. Unless you want to talk more about it, just give us a call at 844-459-0105 and we’re here for you!

Take care, Ryan

Scary savings tomorrow!

Halloween is tomorrow! Don’t forget to stop by and save on your repair.

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Tomorrow you can receive 15% off your order when you visit one of our locations just for wearing a costume! We hope to see a lot of customers dressed up and we are excited to celebrate Halloween with you all!

If your costume is creative and we’re impressed – we may ask you a for a picture to publish on our blog to be read by millions. Interested in stopping by Saturday? We will be handing out candy to the little ones (a safe way to trick or treat!) and giving an awesome 15% discount to anyone that is dressed in a costume. Come on by!

15% off for walk-ins on Saturday 10/31/15 from 10am – 5pm, no coupon needed, but a costume is required!

Have a Happy Halloween!

(Offer cannot be combined with any other coupon or specials, including Got Repair orders. Valid on NEW orders only, 10/31/15 10:00am – 5:00pm.)

Questions? Give us a call before you come in!

Ryan

Technical update about checking out on MissionRepair.com – it’s a good thing!

Attention, Mission Repair customers!

We’ve got a security update completed that we wanted to share, and more importantly, describe how it could impact your online experience with Mission Repair.

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In a nutshell, the Payment Card Industry Security Standards Council (PCI-SSC) earlier this year released FAQs ahead of changes to their data security standards. Among their recommendations, the Security Council heavily encouraged hosting providers to upgrade its Transport Layer Security (TLS) as soon as possible.

With security as one of our top priorities, our IT team worked to implement this update, and at the end of June, we disabled TLS 1.0 and moved to TLS 1.2 so we can continue to exceed PCI certification requirements and ensure all of our customer data remains safe.

What does this update mean for you?

Overall, the impact to your experience on MissionRepair.com was small. The main area to prepare for is in terms of any shoppers who try to access our site using Internet Explorer 10 or lower. These users will still be able to access the site without issue, but will receive an error message when visiting secure pages, such as our one page checkout where you’d type in your credit card information. Please note that a very small percentage of web traffic comes from these older browsers, so it most likely won’t even affect you at all.

Customers and administrators who want to continue using Internet Explorer 10 or lower can easily do so with just a few changes to their browser settings:

  • -On the Internet Explorer main menu, select Tools > Internet Options.
  • -In the Internet Options box, select the Advanced tab.
  • -In the Security category, uncheck Use SSL 3.0 and check Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 (if available).
  • -Click OK
  • -Exit and restart Internet Explorer

  • If you have any questions, don’t hesitate to contact our Support team for more information.

    Thanks, Ryan

    Save 15% this Halloween – Discount Inside!

    It’s almost Halloween, and we’ve got a special that’s perfect for the occasion.

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    On October 31st, 2015 you can receive 15% off your order when you visit one of our locations just for wearing a costume! Now, let’s discuss what a costume is. For example, if you’re a Police Officer, you can’t come in with your uniform on and say “I’m a Police Officer for Halloween”, that won’t work…sorry Tony B!

    We are looking for creativity, and anyone in a great costume that lets us take a picture of them might also be published on our blog to be read by millions. Interested in stopping by Saturday? We will be handing out candy to the little ones (a safe way to trick or treat!) and giving an awesome 15% discount to anyone that is dressed in a costume. Come on by!

    15% off for walk-ins on Saturday 10/31/15 from 10am – 5pm, no coupon needed, but a costume is required!

    Have a Happy Halloween!
    Ryan

    (Offer cannot be combined with any other coupon, including Got Repair. Valid on NEW orders only. Valid 10/31/15 10:00am – 5:00pm.)