Got Repair: Because You Never Know When It Will Happen Again!

Hello M:R Nation –

Forgive my long title, but that statement has never rang truer for one of our recent customers. After having an iPad repaired with us, this customer picked up said repaired iPad and went along their way. As they were approaching their vehicle, the iPad slipped out of their hand and once again, the iPad was cracked! This was a major shock to all of us. Never before had we seen a need for our Got Repair services in such a quick fashion. We felt super bad for this customer and waived the repair fees on the other damage that the drop had produced and the Got Repair fee covered the rest.

While we have never seen it happen so quickly, we hear of these stories all of the time. This is the very reason why we created this program a few years ago during a lunch break at one of our favorite Indian buffets. I will never forget the conversation that Ryan and I had. It all stemmed from dealing with a customer that had a device repaired with us just days prior and was back again for another screen repair on the same iPhone 3GS.  We thought, there has got to be a better way of doing this. It just didn’t feel right… so we changed it and Got Repair was born!

gotrepair-logo-benefits-600

For those of you new to Mission Repair and our Repair Blog, let me explain what “Got Repair” is:

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch.

You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy

Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy

The 5 Stages Of Repair

Hello M:R Nation –

People that drop and damage their iPhone, iPad, Smartphone or any other handheld device go through different stages of emotions/actions. This happens every time and maybe without you even knowing it. We are going to talk about the 5 different stages and hopefully bring some counseling to those of you who are going through it at this very moment and advice to those that have yet to experience this unfortunate yet inevitable tragedy of a broken device.

Shock – The first stage of this whole experience is shock. You just spent hundreds of dollars on this brand new piece of technology that you have saved up for months to buy. The moment you dropped your Samsung Galaxy S III, time slowed to 1 frame per second. You saw it falling inch by inch, but there was nothing you could do to stop it. Landing face down on the concert, there is a slight gleamer of hope that the worst did not occur. You pick it up and its shattered along with your psyche. Advice – Keep calm. Breath. Relax. As Harper Lee says “Things are never as bad as they seem”

Grief – Your iPhone 4S is with you 24-7/365. It is no wonder that we get so attached. Your entire life is on this piece of plastic/glass/metal contraption. It is as much as a family member as the dog to some, so its understandable to become saddened at the state of your broken screen. This stage could last for quite awhile if you don’t know what to do next. Advice- Keep calm. Breath. Relax. “All things grow with time — except grief”. This unfortunately includes a hairline crack in glass. 😦

Anger – This is the the most expected and perhaps the lengthiest stage of all. Its easy to be mad. Mad at yourself, mad at your friend or your dog for damaging your precious iPad. It is important to not incur further damage to your iPad or friendship/companionship for that matter. Things are things and can be repaired easily. Advice- Keep calm. Breath. Relax. As Ben Franklin once said “Whatever is begun in anger, ends in shame.”

Acceptance – Once you reach this point, you are almost in the clear. You have recovered from the shock, you have wiped all of the tears away and mended your friendships. This is what I like to call the action step. You decide what you are going to do with this useful, yet crippled iPod Touch. You could just deal with it? You could buy a brand new one? You will start researching and find out what the most cost effective way to rectify this situation. You might run into bumps along the way. FYI: The support from the carrier and/or manufacturer will usually be little to none. Advice- Keep calm. Breath. Relax.”Whatever the present moment contains, accept it as if you had chosen it.” -Eckhart Tolle

Mission Repair – This is the completion stage. We have come along way since that shocking mishap. You are just inches away from the finish line. You have chosen a great repair center to entrust your device to and they will repair it CORRECTLY and quickly. Not only are their prices the best in the country. The amount of support they offer before, during and after the repair process is unprecedented. They have a full staff just to field any questions you might have before you order the repair service. An awesome technical department that will treat your device with the upmost care and a program called “Got Repair” for the needed support and any accidents you might have after your initial repair service.Advice – Celebrate. Get Excited. Know you are in good hands.

“You have just made an intelligent choice. Cheers!”

-Troy Harris

 

12-12-12

Hello M:R Nation –

Today is a special day as far as the Date is concerned. We are looking at the final repetitive date in our life time. For the last 10 years, we have have seen 01-01-01, 02-02-02, 03-03-03 all the way up to today, 12-12-12. Sure, in 100 years time, the 1-12 years will roll around again, but it will never be as special as these last 12 have been.

 

12_12_12

 

We will let our grandchildren and great grand children enjoy their 1-12 when that time comes around, but for today, lets celebrate Mission:Repair Style! For this occasion and today only, I have created a special coupon code for…you got it, 12% off! So come on by, save some money and have that broken iPhone repaired! Use coupon code: 121212 

Cheers, Troy

What Is Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as “The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price again for the same repair on that Smartphone, Tablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again 🙂 Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account. That mixed with our free shipping + our multi-year award winning service are just a few things to consider!

Cheers, Troy

No Shave November!

Hello M:R Nation –

I have a few blokes here at Mission Repair that were talking about participating in “No Shave November”. The main reason for this is to raise awareness for men’s health, but there have been many tales of its origins. I myself, think its simply an excuse to be lazy and I embrace that!

I have a total of 8 gents that I will be chronicling for the next 4 weeks. I will take a picture of their progress once a week and post it right here on our wonderful blog!

Say Hi to Jake, David, nick, Ryan, Albert, Phil, Justin and Lennie!

So here they are, the 8 brave/lazy souls participating in this storied tradition(I’ll spare you and them of a large sized picture )! As you can see, some of them already have a head start. This should make for some epic beardness for sure! While I sport quite the fancy beard myself, I am not 100% sure that I will let it grow rugged yet. I will keep you updated on that decision.

We like to turn things into a competition around here and this is going to be no different. While I have no idea on how I will decide the winner yet, I do know the prize. I find it a much needed prize to be handed out in this situation.It is a years subscription to the Dollar Shave Club paid for by Mission Repair! I love this company and am a proud member so I can vouch for the prize!

I would like to make this something our readers can benefit from as well, I will also provide a years subscription to the most Epic beard or other hair growth (I know it sounds nasty, but we are about equality here at MR, so men and woman are welcome to join but keep it PG) to one of our brave/lazy readers :-)!

To join the competition, you will need to send in 4 different pictures to troy@missionrepair.com titled NSN Entry and here is what I will need from you:

1) Starting Point Picture

2) Week 2 growth

3) Week 3 growth

4) Final Week growth

By joining the competition, you agree to have your picture posted here on the MR Blog if you are named the winner. Happy November to everyone and good luck on those beards!

 

please note: This competition in no way, shape or form will interfere with our awesome iPhone, iPodiPad, Smartphone, tablet, Mac or PC repair services !

Cheers, Troy

Samsung Galaxy Tab 10.1″ Glass Repair: What A Great Service!

Hey M:R Nation –

I was talking with my technician supervisor (Jake@missionrepair.com) this morning and he had mentioned how he loved my last blog post and wanted to tell me about his favorite repair. The Samsung Galaxy Tab 10.1″ Glass Repair Service is what he claims to be his absolute favorite repair of all time.

When I asked him to elaborate, he just sat there and stared at a stack of newly acquired Tab 10.1 digitizers with a sappy look on his face. For those of you reading this, you might think this is a weird exchange between the two of us, but thats a typical Jake conversation, you’d get used to it 🙂

 

So all of this talk of the Tab 10.1 had got me thinking, it’s been a while since I have touted this repair. So here I am, touting away! It’s quite possible that after the iPad, the Tab 10.1 is our most repaired tablet. We have made thousands of customers whole with this service and we can do the same for you. Just shoot us over an email at Sales@missionrepair.com or maybe you could give Jake a call and have a thrilling conversation, his extension is 116.

Cheers, Troy!