iPhone cement magnet.

I was in the front lobby today talking with one of our customers and she said “I think my iPhone is a cement magnet“. This was her 3rd trip into Mission Repair on the same phone to have the screen repaired.

Screen Shot 2015-07-14 at 1.51.53 PM

Please remember that these phones have GLASS screens, and I know that this customer is fully aware of the problems of dropping her iPhone…but other customers don’t really think about it until it’s too late.

We all make mistakes; but this customer keeps coming back to Mission Repair because of our exclusive “Got Repair” benefits that come with each and every repair. This means that if you have your iPhone fixed with us, and if you ever drop and break it again, you’ll never pay full price again. We are the only repair business in the industry to offer this, not even Apple themselves will touch this benefit program.

Some customers ask “what’s the catch?” There is none. It’s just something that we do at Mission Repair that continually sets us apart from the rest of the market. Want to learn more about our “Got Repair” program for screens? Click here!

And try not to drop your phone if you can help it 😉

Take care, Ryan

Device broken again? We repair it for less the second time.

gotrepair

We at Mission Repair know first hand that mistakes can happen more than once. This is the very reason, we created “Got Repair”! Many of our customers would leave happy, just to come back a year later to pay full price for the exact same repair service! This problem didn’t sit well with us. So in true Mission Repair fashion, we did what we do best, fixed it!

This is how it works:

1. If you come in for an iPhone 5C Front Glass repair (original price $109) we will perform our award winning repair service on your device and get the unit back in your hands.

2. Then, at ANYTIME in the future you need to come back in for the same repair, we will repair it again for less! In this case, we would repair the iPhone 5C Front glass again for only $55.

Note: This example is for the iPhone 5C Front Glass Repair. Different “Got Repair” prices apply to different repairs.

This is a simple reminder to all Mission Repair customers to make sure you check your “Got Repair” warranty before having your device repaired AGAIN by calling us at 1-866-638-8402! You will more than likely qualify for a HIGHLY discounted repair price, just for being a part of the Mission Repair family! Click here for more details: www.missionrepair.com/gotrepair

Got Repair: Because You Never Know When It Will Happen Again!

Hello M:R Nation –

Forgive my long title, but that statement has never rang truer for one of our recent customers. After having an iPad repaired with us, this customer picked up said repaired iPad and went along their way. As they were approaching their vehicle, the iPad slipped out of their hand and once again, the iPad was cracked! This was a major shock to all of us. Never before had we seen a need for our Got Repair services in such a quick fashion. We felt super bad for this customer and waived the repair fees on the other damage that the drop had produced and the Got Repair fee covered the rest.

While we have never seen it happen so quickly, we hear of these stories all of the time. This is the very reason why we created this program a few years ago during a lunch break at one of our favorite Indian buffets. I will never forget the conversation that Ryan and I had. It all stemmed from dealing with a customer that had a device repaired with us just days prior and was back again for another screen repair on the same iPhone 3GS.  We thought, there has got to be a better way of doing this. It just didn’t feel right… so we changed it and Got Repair was born!

gotrepair-logo-benefits-600

For those of you new to Mission Repair and our Repair Blog, let me explain what “Got Repair” is:

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch.

You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy

Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy

Imitation is the sincerest form of flattery – again.

Hello again friends-

It happens all the time. While maneuvering through the Internet, I seemingly never stop finding the competition stealing the text off of my website, changing the names from “Mission Repair” to “Their Company” and then pasting the “unique” text onto their website and calling it their own. Take a look at our Got Repair warranty page for example, I personally wrote this and if you see it on ANY other website, I’d be skeptical:


Let’s get to the bottom of this exclusive program at Mission Repair.  The number one service we perform is fixing cracked screens for many different products.  Even worse, we’ve seen many repeat customers for the same repair.  Mission Repair wants to stand out among the competition by offering benefits with our repairs that other businesses don’t.

Allow us to elaborate:

  • Think of it as “The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed.  Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

Let’s see how it works in real life:

  • Order a service that includes the “Got Repair” Benefits. Our iPhone 3GS Glass Repair Service is an excellent EXAMPLE and the product picture looks like this on our website:

  • We’ll then perform our Award Winning Service like usual and get the repaired unit back in your hands.  We are in the business of Nationwide 24 Hour Service.
(DRUMROLL, PLEASE)
  • Then at ANY TIME in the future, if you break this same iPhone 3GS Glass again we’ll repair it for a $20 “Got Repair” Service Fee.  Remember, you can have the same unit re-repaired as many times as you’d like, there is NO LIMIT. NOTE – THIS IS AN EXAMPLE OF THE IPHONE 3GS GOT REPAIR SERVICE FEE. DIFFERENT FEES APPLY TO DIFFERENT REPAIRS.

Mission Repair, The Intelligent Choice.

Want to know how much your “Got Repair” will be?  Just find your service on our site and add to cart!  Need to use your benefit?  Just call 866-638-8402 and tell the representative “Got Repair!”

FAQ’s and Terms of the “GOT REPAIR” program.

—————————————————————————-

I’ve said it before, imitation is the sincerest form of flattery (even when others mock me about it) and I stand by it.  It does feel good that other businesses want to participate in the freedom of starting and working for one’s self.  However stealing my copyrighted material doesn’t sit well with me.  For your information, our “Got Repair” warranty is the best in the business, it was created here at Mission Repair by myself, and continues to be the shining point of Mission Repair which keeps us on the edge and in the forefront of the industry.  We are here for you, our customers, and we’re not imposters.  I encourage you when you’re shopping around to verify who you’re working with. At Mission Repair you’ll get me, my management staff, and all 30+ of my employees on your side. Have a great day, thanks for reading.

Best, Ryan

Drone Delivery? Now Thats A Service Innovation!

Hello M:R Nation –

Did anyone see the “60 Minutes” special with the CEO of Amazon, Jeff Bezos? Aside from how incredible their operations are, something else caught mine and the worlds attention.

Fully autonomous drones that will at some point in the future, deliver your Amazon orders! Will there be a premium for this service? Maybe, but isn’t it worth it? Of course, this concept is still in need of research and FAA approvals, but as you heard the man himself say, “It will work, and it will happen”.

amazon-delivery-drone

Now that is cool!

Innovation in the service industry doesn’t come around too often. Yes, you see new services all all the time, but it is usually based on a new need or stemming from a new product. Rarely do you see a service innovation so great that it has game changing potential like the Amazon Drones.

Mission Repair is a service industry. We offer a service that is greatly needed across the United States. Everyone once in awhile, we are lucky enough to come up with a great service idea that is a potential game changer. A couple years ago, we did just that with our “Got Repair” benefit!  Over the last 2 years we have been able to save THOUSANDS of customers from having to pay full price on their already repaired iPhones, iPads, Apple Laptops, Chromebooks and other devices!

So what is Got Repair? Let me explain:

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price again for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

If you have a company or have used a service that you are thoroughly in love with, I would love to hear about them! Email me at Troy@missionrepair.com and lets start up a conversation about innovation in the service industry!

Cheers, Troy

The 5 Stages Of Repair

Hello M:R Nation –

People that drop and damage their iPhone, iPad, Smartphone or any other handheld device go through different stages of emotions/actions. This happens every time and maybe without you even knowing it. We are going to talk about the 5 different stages and hopefully bring some counseling to those of you who are going through it at this very moment and advice to those that have yet to experience this unfortunate yet inevitable tragedy of a broken device.

Shock – The first stage of this whole experience is shock. You just spent hundreds of dollars on this brand new piece of technology that you have saved up for months to buy. The moment you dropped your Samsung Galaxy S III, time slowed to 1 frame per second. You saw it falling inch by inch, but there was nothing you could do to stop it. Landing face down on the concert, there is a slight gleamer of hope that the worst did not occur. You pick it up and its shattered along with your psyche. Advice – Keep calm. Breath. Relax. As Harper Lee says “Things are never as bad as they seem”

Grief – Your iPhone 4S is with you 24-7/365. It is no wonder that we get so attached. Your entire life is on this piece of plastic/glass/metal contraption. It is as much as a family member as the dog to some, so its understandable to become saddened at the state of your broken screen. This stage could last for quite awhile if you don’t know what to do next. Advice- Keep calm. Breath. Relax. “All things grow with time — except grief”. This unfortunately includes a hairline crack in glass. 😦

Anger – This is the the most expected and perhaps the lengthiest stage of all. Its easy to be mad. Mad at yourself, mad at your friend or your dog for damaging your precious iPad. It is important to not incur further damage to your iPad or friendship/companionship for that matter. Things are things and can be repaired easily. Advice- Keep calm. Breath. Relax. As Ben Franklin once said “Whatever is begun in anger, ends in shame.”

Acceptance – Once you reach this point, you are almost in the clear. You have recovered from the shock, you have wiped all of the tears away and mended your friendships. This is what I like to call the action step. You decide what you are going to do with this useful, yet crippled iPod Touch. You could just deal with it? You could buy a brand new one? You will start researching and find out what the most cost effective way to rectify this situation. You might run into bumps along the way. FYI: The support from the carrier and/or manufacturer will usually be little to none. Advice- Keep calm. Breath. Relax.”Whatever the present moment contains, accept it as if you had chosen it.” -Eckhart Tolle

Mission Repair – This is the completion stage. We have come along way since that shocking mishap. You are just inches away from the finish line. You have chosen a great repair center to entrust your device to and they will repair it CORRECTLY and quickly. Not only are their prices the best in the country. The amount of support they offer before, during and after the repair process is unprecedented. They have a full staff just to field any questions you might have before you order the repair service. An awesome technical department that will treat your device with the upmost care and a program called “Got Repair” for the needed support and any accidents you might have after your initial repair service.Advice – Celebrate. Get Excited. Know you are in good hands.

“You have just made an intelligent choice. Cheers!”

-Troy Harris