Mission Repair review…

Good morning friends of Mission Repair!

I got into the office this morning, and received this review from our Mission, Kansas location and had to repost. I love starting my mornings off like this!

Testimonials

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Tommy A. wrote:

Just wanted to say thank you for the great experience I had with your Johnson Drive repair facility today. I HAD an I Pad 3 with a cracked screen and a corner of glass missing so I searched Google for a local repair facility that did not charge an arm and a leg to repair my I Pad. I came across your website as well as many others that provide local drop off service and selected yours based in part on price and reviews. Well I arrived at your shop this morning and was promptly greeted by one of your techs. He was very professional and took care of me right away. He advised that it may not be finished until tomorrow which I was good with, but that if it were done earlier he would call. Now I would like to also state that I noticed that your store was very clean and neat along with the professional attitudes and appearance of your tech. I got an exact upfront price on my repair and so I paid the bill and left my I Pad. To my surprise I got a call about 3 hours later advising me that my repair was complete!! I returned to meet another one of your techs which was just as professional and he delivered my I Pad back to me promptly. I must say that the I Pad looks as good as new and it was delivered to me in protective bubble wrap for a safe trip home. I own five Apple products and three Android products, and although I hope to never need your services again, if I do I will feel confident that you can honestly take care of any repair needs. I Highly recommend you service and would feel confident in referring anyone to your company.
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Thanks again Tommy for the great post on Facebook, have a great week!

Now, I have to get back to reality and really start working…Ryan

Another Mission Repair testimonial I just had to share…

“Thank you, thank you, THANK YOU!!! I received my phone back, and was THRILLED to find your company repaired my phone and I was able to access EVERYTHING, and get my THOUSANDS of pictures back that I thought would be gone forever.

A million times, thank you so much. I will recommend your company to anyone and everyone!!

Aloha,

Monica W.”

aloha

This brings up a great point that I don’t talk about too much…but when we work on a customer’s device, we DON’T erase the data (unless it’s absolutely necessary and the customers approves this) because we KNOW how important it can be. In fact, every time I simply move from one iPhone to another, and even with my data backup up on iCloud, it’s a hassle to move data. So for those customers that don’t have a backup, I can truly appreciate the issue of data preservation.

You’re welcome Monica, “Aloha” to you too, and thanks so much for the email this morning. It was a great start to my day! I’m heading to the beach 😉

Take care, Ryan

Mission Repair – Better Business Bureau Report

Hello friends, it’s a fine afternoon here at Mission Repair, and I’ve been going over several items on my daily “checkup list” and wanted to share our Better Business Bureau rating:

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It’s not easy to receive and keep an “A+ Rating”, especially when a business has thousands of customers a month. There are several companies that I see also touting A+ ratings; but it’s easier when you have a third of the business; the issue with this rating system is that the Better Business Bureau doesn’t really judge by the percentage of issues a company has with their customers. They base it off of the number of issues you have.

For example, for a business like ours to have 9 closed reports in the last 12 months out of somewhere near 30,000 customers (.0003%) -we’re “docked” the same as a business that closed 9 reports in the same time period but only having 3,000 customers (.003%). In all honesty both of these examples are LOW percentages, but we have no way to keep an A+ rating other than being the best that we can be.

It might be a bit difficult to understand, but the bottom line is that we have the highest rating possible issued by the Better Business Bureau.

You’re darn right I’m proud of it. It’s shows how great our employees are, how amazing our services are and that we must be doing something right.

Thanks to all of our customers for their business, I truly appreciate it!

Take care, Ryan

Mission Repair Review – 5 Stars!

We just got another new review. BN gave Mission Repair 5 stars.

“Easy to do, inexpensive and done right

I’ve had three devices repaired. Each one was done right. The price was cheaper than the local walk-in places and they were completed and shipped promptly. One required more than expected and I received a call explaining the situation and detailing my options. Highly recommend them.”

Thanks for your help BN, we really appreciate the business! Have a good weekend.

Best, Ryan

New Lower Price on Galaxy Note 4 screen repairs.

Hello my friends,

It’s February already? January flew by so fast, I can’t believe it. I was out of town every weekend in January and even last weekend, so I’m excited to say that I will be here in my own home over Valentine’s Day. That’s a huge relief to be sure!

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So Melanie and I are going over a few items of business this today…and we’ve landed a new deal on Samsung Galaxy Note 4 screens, so we are going to pass savings on to our customers. Effective immediately, we now have a lower price on these screen repairs and you can start your order here!

That made me think, let’s double check our pricing on Samsung Galaxy Note 3 screens and Samsung Galaxy Note 2 screens as well – and yes, we’ve slashed the prices on these repairs at the same time.

The Galaxy Note 4 has a wide-angle, 3.7MP front-facing camera so you can capture crisper selfies. And when you want to photograph anything else, the Galaxy Note 4 comes equipped with a 16MP rear camera with built-in Optical Image Stabilization. So, even when you zoom in, the details in your photo remain in focus. These devices truly have “Entertainment Displays”.

If you’ve got a cracked screen, there’s no better time to have this device repaired at Mission Repair. See you here!

Take care, Ryan

I heard a little rustling in the middle of the night…and a coupon!

One more quick blog before I head to our Mission Repair sales meeting tonight – yes, it’s gonna be a late one!

Just a bit about me: I’m a light sleeper. I think having kids did that to me, and I can fall asleep fast but wake up just as fast.

Last night I thought I heard a little “pitter patter” coming into our room from the living room at about 3:00am. We have wood floors so I can usually tell if anyone is approaching the bedroom door; and I typically have a collar with a couple of clanking “tags” on the dogs – but last night I took them off.

I was quietly sleeping and I didn’t hear any unusual noises until a “huff” was “blown” into my face from the side of the bed. It was my German Shepherd Layla.

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She was in “ninja” mode and somehow without me hearing she sneaked out of the room, over the hardwood, into the kitchen, and secured a dog bone for herself. She then proceeded to walk back into the room, sit next to the bed (bone in hand…uh…mouth) and wake me up so she could go outside to bury it. Yup, she’s a busy bone burying dog.

As I woke up, I snapped this picture of her with my iPhone – that’s never far away from me.

Who needs kids when you can just have a couple of dogs? I have both…and truthfully having dogs is a bit easier 😉

So for all of you that made it to the bottom of this post – I have a new coupon that is running now through Friday afternoon. It’s for 15% off of your next repair order here at Mission Repair.

Just enter coupon code “LAYLA” to receive the discount.

Valid on new orders and cannot be combined with any other coupons. It will expire at Midnight on 7/18/14 so act fast!

Have a good night, I hope you sleep well.

Ryan

Wowsers- thanks for stopping by Mission Repair this weekend!

Hello friends-

My General Manager, Troy, sent out a newsletter blast to all of our subscribers and wham…we had a record-breaking weekend.

During our staff meeting this morning, I called out the employees that worked over the weekend to stand up and take a bow. A few of them looked exhausted 😉

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We had a huge number of walk in customers that came by and waited for repairs with a surprising number of new mail-in orders as well. The simple fact is that if you visited our store this weekend, you might have had to wait for a bit. I appreciate your patience, and extend my gratitude. We’re back on track today, and we’ve staffed up at our Mission Repair Express location this week to make sure that we can handle the flow!

At times, running one of these repair businesses can really mount up the stress, but thankfully I’ve got an excellent staff helping me take can of each of our customers.

Have an issue with your experience at Mission Repair or want to give someone you’ve interacted with a glowing review? Send us an email to solutions@missionrepair.com and we’ll be happy to chat.

Thanks again, I’m headed for home to make dinner soon, have a great night!

Ryan