Best of the Mission Repair Blog.

I was going through the insights of my blog tonight as I have been patiently waiting for the 1,000,000 Unique Visitor counter to turn (we need about 200 more at this point), and found that our best blog day was:

Screen Shot 2015-10-13 at 9.02.07 PM

Yes, we had over 31,000 views on a day a few years ago (we average much lower than this per day now) and it was a special day. We had received a frame for an iPad 2…long before the iPad 2 was released…and we posted it here on our blog. Here’s the infamous picture:

ipad frame

And a link to the original article here. We talked about the frame itself, how a MacBook camera fit directly into the slot where a camera would most likely be, and posted it for the world to see. Looking at the picture now makes me thing “that got all of that attention?!?” Well it did bring 31,000 views on that memorial day and crashed our wordpress site a few times so it probably would have been even more!

There’s a little known tidbit that I’ve never talked about regarding this picture. Apple called me directly about it and discussed how and why I got the part and asked if I would take the image down. We had a peaceful discussion about it, it never went any further, and the picture and article remain here posted on the Mission Repair blog today.

I’m bringing this up because since that post a while ago, we have had a steady increase in blog readers, subscriptions, followers and re-posts. Sometime in the next few hours we will reach 1,000,000 Unique Visitors, and I’m going to stay awake for that. You don’t need to; unless you’re trying to win that iPad Air that I’ve been talking about. Then you should grab a cup of coffee and keep watching. It’s going to happen very soon to make today another Mission Repair Blog moment in history.

I’ll be right here, Ryan

Still confused about the “digitizer” on a Smartphone?

Good morning,

One of the most popular blog posts on my blog for the last 4 years is titled “What is an iPhone Digitizer”. Here’s a few tidbits of new information that might help you out if you’re interested!

We here at Mission Repair are experts and very familiar with iPhone digitizers, glass, LCDs and screens. We repair them by the thousands every month. Let’s see if we can demonstrate what the digitizer is here under a glass panel of an older iPhone screen:

This is the digitizer on an iPhone!

This image is from the “inside” of the part, and the digitizer is attached UNDER the glass cover. It’s a transparent electronic component that senses the touch of a human finger through the glass, and is designed to allow the unit to be controlled by a fingertip. This is one of the “inputs” of the device and it’s very thin and almost impossible to see once installed.

One major point – and a question that we get asked all the time – is that you cannot replace the digitizer alone. Since it’s really part of the glass (because it’s fused from the inside) in the event of a touch failure it needs to be replaced with the glass and vice versa. So if you have a cracked iPhone glass, you’re going to get a new digitizer as well. If you have an iPhone that doesn’t respond to touch, you’ll also get a new glass. It’s just the way it’s designed.

Furthermore, in later years, manufacturers like Apple and Samsung have started fusing the outer glass with the digitizer, and then the LCD to the digitizer. There are several phone models (like the Samsung Galaxy S5 for example) that will have all three components replaced at the same time if any one of them fails. These manufacturers did this to ensure that no dust would EVER get between the glass/digitizer and the LCD…an issue that was prevalent BEFORE the assemblies were used. There are some variations to these assemblies, but once they are assembled in a clean room facility they are not intended to be disassembled (i.e. removing the glass/digitizer form the LCD for example) I know that this can get confusing at times, so you can call us if you have any questions.

You might see the earlier assemblies marketed as:

  • Phone glass
  • Phone digitizer
  • Phone touch screen
  • Phone glass screen
  • Phone screen
  • Phone touch panel

For all intents and purposes, these terms are all interchangeable and are all the same thing. Are you in need of one of these parts? Here’s a list of glass/digitizer repairs that we sell here at Mission Repair:

Remember, you might see these glass panels for sale cheap – be sure to inquire about the required digitizer that is fused to the glass from the factory – without it, the glass is useless. You cannot replace the glass or “remove” your good digitizer and reinstall it onto your iPhone. It just doesn’t work! Additionally there are lots of parts on the market that are “glass and digitizer” being sold without the LCD. Take our earlier example of the Samsung Galaxy S5. You can get a “glass only” part on eBay for about $5. Just FYI, there is NO WAY for you to replace that part at home…and if you attempt it, your phone will NEVER look the same again and it certainly may never work correctly again. Buyer beware! These assemblies are built together and must stay together. I hope this information helps!

Best Ryan

Welcome our newest employee, Ian.

Good afternoon- if you’ve called into the Mission Repair toll-free number lately, you may have reached Ian; our newest superstar here at our Olathe location.

newguy

Ian comes from a customer service background, and I’m not kidding, he’s hit the ground running. The first day he was answering calls and jumping right in. I’m impressed.

You can email him here:

ian@missionrepair.com

Or the next time you call into the Mission Repair main line, you might get him on the phone. Ian has plans to move into the tech department at some point which I am truly looking forward to.

Thanks Ian, welcome to the team. It’s great to have you.

Take care, Ryan

Lakewood, Colorado Location Will Be Open 2/2/15

This past weekend we had a group of employees travel to our new location in Lakewood, Colorado. They worked hard all weekend long to install the TV in the waiting room, put  up diamond plate and slat wall, and finish painting the waiting room, shipping area and tech room. We are excited to be expanding again and we know the Lakewood, CO location will be success. We are officially set to go and this Mission:Repair location will be open February 2nd, 2015! One of our best technicians will be managing the location and boy is he ready for the move (we couldn’t be more jealous). The scenery around that area is gorgeous and it’s a great place to live and do business.

Be sure to visit us on 2/2 at 3234 South Wadsworth Blvd. Lakewood, CO 80227 and spread the word!

Check photos of the new storefront below and stay up to date on more Mission:Repair locations coming soon by liking us on Facebook, reading our blog or subscribing to our newsletter!

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IMG_2777 2

Mission Repair Has One of the Longest List of Phone Repairs in the Industry

10649728_10152332099817913_3491969724346614350_nGood Morning and Happy Monday! It is a typical morning at Mission:Repair, the phones are ringing, customers are stopping by, technicians are working hard to get thru all the repairs that came in this weekend AND we have already had someone call in and ask ‘Do you fix Android devices? Or just iPhones?’ This is a popular question we get and the answer is always the same:

“Why yes we do!”

In fact, Mission Repair has one of the longest list of phone repairs in the industry. We are constantly looking for new devices, sourcing parts and adding services to our website each day. It’s our duty to keep the website clean and fresh and make it easy for customers to get the service they need from the repair center they trust. Whether you have a Samsung Galaxy S III in need of a screen repair or perhaps your Nokia Lumia isn’t working correctly – Mission Repair is here to help!

Can’t find a service on our site that you’re looking for? Send our customer service department an email or call 866-638-8402.

Have a great day,

Melanie

Got Repair: Because You Never Know When It Will Happen Again!

Hello M:R Nation –

Forgive my long title, but that statement has never rang truer for one of our recent customers. After having an iPad repaired with us, this customer picked up said repaired iPad and went along their way. As they were approaching their vehicle, the iPad slipped out of their hand and once again, the iPad was cracked! This was a major shock to all of us. Never before had we seen a need for our Got Repair services in such a quick fashion. We felt super bad for this customer and waived the repair fees on the other damage that the drop had produced and the Got Repair fee covered the rest.

While we have never seen it happen so quickly, we hear of these stories all of the time. This is the very reason why we created this program a few years ago during a lunch break at one of our favorite Indian buffets. I will never forget the conversation that Ryan and I had. It all stemmed from dealing with a customer that had a device repaired with us just days prior and was back again for another screen repair on the same iPhone 3GS.  We thought, there has got to be a better way of doing this. It just didn’t feel right… so we changed it and Got Repair was born!

gotrepair-logo-benefits-600

For those of you new to Mission Repair and our Repair Blog, let me explain what “Got Repair” is:

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch.

You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy

Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy