Good news for “older” iPhones! OS 9.2.1

Hello there everyone,

AppleInsider today reported that the iOS 9.2.1 update can potentially make iOS 9 a smoother experience for people with older iPhones, according to a new series of YouTube videos featuring side-by-side comparisons with devices running iOS 8.4.1.

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Although installing 9.2.1 still causes an iPhone 4S or 5 to boot slower, once in action the software can load apps as fast or faster than 8.4.1 in many circumstances, according to the article. Boot times are said to be speedier than 8.4.1 when running the software on an iPhone 5s, which was also the first iPhone with a 64-bit processor.

A consistent problem with iOS has been the tendency for devices as little as a year or two old to suddenly see slowdowns after upgrading to a new version. This is despite the fact that Apple will deliberately disable some processor-intensive features on older hardware.

A lawsuit filed last month accuses Apple of misleading customers with the claim that iOS 9 is compatible with devices ranging back to the iPhone 4S. In reality Apple is practicing planned obsolescence, the case charges, since people who update a 4S will take a performance hit but find themselves unable to downgrade to 8.4.1 or earlier — nudging them towards buying newer hardware.

We all know that these devices update and upgrade faster than our contracts allow, so unless you’re one of the few that just simply wants and can afford the newest piece of hardware every 6 months, you’ll want to extend the life of your “old” device for a long as possible to maximize your investment.  That’s where Mission Repair can help, so if you have a problem with your phone, we will be happy to take care of it for you.  If you want to upgrade your software, at least Apple is still helping some of the older units at the moment, enjoy!

See ya, Ryan

My iPhone caught on fire.

Good afternoon,

We heard this in our Lenexa store recently – a customer brought in her now dead iPhone 4S and her Apple cable. Look closely at the burn mark on the end and how the plastic has started to melt and warp:

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She plugged in the device like she has done for years but this time it was different. It started smoking and almost caught on fire. It’s no secret that electricity can start fires, but I’m sure that my customer didn’t expect to see this happen when it’s worked fine for the hundreds of times before.

The next question was, “why did this happen?”

Well, there are a number of factors that can cause problems with electronics. Water being one of the biggest culprits…electronics are very sensitive to the amount of electricity that each component receives.

When electronics get wet, the water conducts the electricity all over the place and zaps the components with voltages they are not designed to handle. Connections melt or burn.

Basically, it’s like what happens when a ocean wave crashes in on top of a sand castle. It obliterates the subtle design needed to make it function.

Was it water that caused this? Who knows…it could have been dust, or one pin on this cable that was slightly bent, or a myriad of other things. We don’t typically do detailed failure analysis on issues like this unless a customer wants us to do so. Typically, all that is necessary is a new cable and a charging port repair on the iPhone 4S which is exactly what this unit needed.

BTW, it’s safer to start your next camp fire with matches 😉

See you, Ryan

iPhone Repair…of course!

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Good afternoon folks,

If you’re in need of an iPhone repair (we are repairing screens for ALL models of the iPhone) and we will even have the iPhone 6S screen repairs coming soon! Stop by one of our locations and we will get you fixed up, most of the time, while you wait.

We are open 7 days a week, so don’t worry if you can’t make it in today. Give us a call at 844-459-0105 if you have any questions…customer service representatives are standing by!

Take care, Ryan

Got Repair: Because You Never Know When It Will Happen Again!

Hello M:R Nation –

Forgive my long title, but that statement has never rang truer for one of our recent customers. After having an iPad repaired with us, this customer picked up said repaired iPad and went along their way. As they were approaching their vehicle, the iPad slipped out of their hand and once again, the iPad was cracked! This was a major shock to all of us. Never before had we seen a need for our Got Repair services in such a quick fashion. We felt super bad for this customer and waived the repair fees on the other damage that the drop had produced and the Got Repair fee covered the rest.

While we have never seen it happen so quickly, we hear of these stories all of the time. This is the very reason why we created this program a few years ago during a lunch break at one of our favorite Indian buffets. I will never forget the conversation that Ryan and I had. It all stemmed from dealing with a customer that had a device repaired with us just days prior and was back again for another screen repair on the same iPhone 3GS.  We thought, there has got to be a better way of doing this. It just didn’t feel right… so we changed it and Got Repair was born!

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For those of you new to Mission Repair and our Repair Blog, let me explain what “Got Repair” is:

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch.

You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy

Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account.

Cheers, Troy

iPhone 4 and 4S Repairs: More Than Just Screens!

Hello M:R Nation –

The iPhone 4 and iPhone 4S are some of the most popular smartphones ever unleashed onto the public. The sales numbers alone on these devices could fund a small country for a couple of years. Something even more impressive is the amount of people that have deceived to hold on to their iPhone 4 and iPhone 4S, even after the newer models have been released. I have to admit, I am not one of those people. I didn’t really learn my lesson until the iPhone 5. I am proud to say that I have stuck with it and have not upgraded to the iPhone 5S!

With so many folks holding strong to their iPhone 4 and 4S, you can imagine the damage that can be caused overtime by just living your life. A drop here and a bump there can really wear down your phone. Not to mention the moving parts in your device will naturally go kaput over time. When I say “Moving parts” I mean the things that you interact with on your iPhone that give you a reaction… Like your home button, power button, vibrate switch, volume buttons. Those are all mechanical input components that over time will unfortunately fail due to normal use.

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Mission Repair has you covered here! What? You though we only repaired screens? While screens are a big percentage of what we do here at Mission Repair, we complete MANY other items such as those “mechanical input components” that we just discussed. In fact, we just recently dropped the prices on all of those repairs across the board! From headphone jack to loud speaker repair, we have what you need to get your iPhone back up and running like normal!

to get started on your repair… even if its a screen, I have created a couple of awesome links that you can add to your bookmarks and use now or shave for later! If you are in need of anything iPhone 4, click here: Please, Save my iPhone 4! and if you find yourself with an iPhone 4S that needs some TLC, click here: Please, save my iPhone 4S!

Enjoy these new prices iPhone 4 and 4S owners, they are meant just for you!

Cheers, Troy

Signature Required? It’s Now Your Choice!

Hello M:R Nation –

We have many changes coming in 2014 and one of those changes starts today! For years, we have made it a requirement to have you or someone at your location, sign for the repair or product that we shipped out to you. While this was done with the protection of your package in mind, not everyone needed or wanted this requirement.

Since we are all about choice here at Mission Repair, we decided to listen to our customers and finally give you this choice! Of course, it has always been a choice, but we would require you to call in and specifically require this change. We found that many customers didn’t really want the signature, but took it anyway to save time from calling us!

Signature is now an option!

We now have this option right on the Mission Repair website! When you go to add that iPad Mini or iPhone 4S to your cart, you will see multiple options, after you choose your inbound and outbound shipment choices, you will see the signature option. You now have a “NO” and a “YES” choice.  By choosing “NO”, you agree to take responsibility for any packages left on your doorstep.  Once the delivery driver leaves a package at your location, no “lost” or “damage” claims can be filed or paid. By choosing “YES”, your delivery will be sent with a signature requirement and must be signed for before delivery of your package can be fulfilled.

While we have very little issues with packages not making it to their final destinations, you can never be too sure when shipping with any carrier. You know your location, so you are the best person to make this choice, not us.

So with that, please say hello to the first of many changes (for the better) here at Mission Repair in 2014! We will continue to update you with all of the changes made and are happy to say that it is going to be a great year!

Cheers, Troy