Hello everyone, I’ve been scouring the internet doing a little market research and if you’ve been following the blog at all lately, we’ve added a ton of new products and services. My General Manager Troy has really been at it hard finding and creating these new part numbers so we can offer them as soon as we can!
While I was doing my weekly website reviews, I have noticed a couple of our competitors have started adopting our exclusive “Got Repair” benefits (albeit they offer them under a different name) which is good to see. . .I mean, it’s just the right thing to do in this industry. In this business we know that devices are fragile and can crack. They are made of glass 😉
As I’ve said in the past, imitation is the sincerest form of flattery…and in this case it appears that even the competition is taking notice, good job everyone! The Mission Repair “Got Repair” program benefits means that if you ever use Mission Repair for your screen repair, and if it ever breaks again even if you drop it, all you need to do is give us a call and we’ll repair it again for you under this program. That’s it.
For example, let’s say you bought yourself a shiny new iPad last week, and then dropped and cracked the screen. I know this can happen, not only is my iPhone 5 currently cracked, but we see over 1,000 iPads in our service center every month with cracked screens- and we’re sympathetic to every one. So you do a little research, love our service, and get your cracked iPad into us for service. We will take the unit in, install a brand new glass panel, test the device through our QA department, and get it back to you just as soon as humanly possible. How soon you ask? We can even do it for you while you wait if you come visit our service lab in Olathe.
You’re back to “happy” again – but then try to imagine if that screen was broken again 😦
I know, it’s an accident, it’s a terrible thing, and you had to have it repaired once – you might even ask “why me”? Well this is where you thank yourself for using Mission Repair to fix your ailing iPad – because we already have you in our system and because we want you to remember us and always use us for your electronics repair needs. So we will repair that same glass panel again and you’ll never pay full price again. It’s a thank you from Mission Repair to you, and it helps ease the pain of a bad situation. Does this mean that you’ll always pay if you ever have a problem with your screen after we repair it? No! The screen does come with a full ONE YEAR warranty against manufacturer defects and we’d be happy to repair it again if something fails under this warranty, and at no charge to you whatsoever!
So remember Mission Repair lesson #213. Cracked iPad Glass = Not Good. Repaired iPad Glass = Good.
Talk to you again soon, Ryan