We just received a fantastic article about our services provided to Adriana Michelle of AMB Magazine, who used our PC laptop repair service for her Acer Laptop…that had a cracked screen. As she describes:
“Being a publisher for an online magazine means I am constantly on my laptop. My online desktop is my office and it’s important to have it in tip-top shape to run business smoothly. Unfortunately a few weeks ago there was an incident with my laptop resulting in a damaged screen. Cracking an iPhone or laptop screen can be the most frustrating feeling because they are so entwined into our daily lifestyle.”
Here’s a picture of her laptop as she sent it in…it was a mess!
In fact, we go out of our way to get customer units done as fast as possible…and always try to make the experience as best we can within our abilities. Adriana received a “typical” repair from us, it all went smooth and we have another happy customer! That’s what it’s all about.
It has been a wild ride here at Mission Repair since my last Tech Tid-Bit! I apologize for the delay but I was waiting for something really good to post! Today, I would like to talk about the 4th Gen iPod Touch Screen Repair! For the one’s who have done this repair before it is a pretty basic repair when it comes to fixing an Apple Device. For those that have not had experience fixing these, I do not recommend trying it. Make sure to bring it to a professional!
Well, we stumbled across something very interesting when repairing these little guys and boy did it stump us. We would power the unit up and test all functions prior to repairing the device. Of course the only thing that needed to be replaced was the screen. I won’t get in to detail on the process of repairing the screen. We simply want that to be our own little secret! I was informed from our Sales Manager Lennie that we started getting phone calls about the 4th Gen iPod Touches that we were fixing and they were no longer functioning at all after we had replaced the screen and shipped the units back. First it started out with a couple, then a few more, then quite a few more after that. Needless to say, we have some of the best technicians here at Mission Repair that are wonderful at solving problems! Indeed we received the units back under our No Hassle Warranty program. We installed screen after screen and could not get the iPod to power on. Finally, our Specialty Technician Matt decided to take a screen off an already broken device and install it. WHAM! The unit powered right up and worked just fine. We also noticed that after repairing the screen the unit still worked just fine as long as there was battery life left. It only happened when the iPod would completely die and had to be recharged again.
Im sure you are sitting there wondering why this happened. Well I am here to tell you. There is a software glitch in these iPod Touches and the IC Chip in the replacement screens. The IC Chip is only compatible with units that have been updated to newest software available from iTunes. If you are still having issues with your 4th Generation iPod Touch after a screen replacement please give us a call and we will help you get things up and running! You can even email me at firstname.lastname@example.org and I will gladly assist you! I hope this little Tid-Bit of knowledge will help all the fellow technicians out there that have experienced this issue! Until next time!!
I am coming off of a long weekend and boy, coming back to 500 emails is a great way to start a Monday :-). I guess you could call it “perks of the job”. Well, knowing that I would have a massive pile of work to come back to, I decided to come in a little early and get it all knocked out. I am at email #322 and its already 8:30 so I really need to get cranking, but I wanted to talk to you about our newest service before it gets too late in the day!
Today, we are proud to announce that we have the capability to replace the LCD screen on the Motorola Atrix 2! I know this is a dramatic sounding announcement, but look around, no one is doing this repair. So in true Mission Repair fashion, we will step up and get it done:-)!
So starting this very second, this service is live on www.missionrepair.com and we are stocked and ready for the masses. If you need more information on this repair or are not quite sure if whether you need the LCD or the glass/touch screen for the Motorola Atrix 2 give us a call at 866-638-8402, we love to answer our phones!
It’s official. . .we are now open and available at our Kansas City location and we are taking walk in business as we speak!
We are open and ready! Pardon our construction.
When I say it’s official, I mean it. But I also want to make you aware that the store is open and ready for walk-ins, but it’s not that pretty. I am stating that now so if you stop by in the next week and if it still looks like we’re moving in, we are truly still moving in. The good part is that it’s only cosmetic- the back tech room is complete and 100% functional. We’ve got 4 technicians ready to rock at this new site and we’re going to use them to the fullest!
Our large lighted sign is in the works, so there’s no “MISSION REPAIR” sign out front, but we do have it on the door, and we’re happy and delighted to get your business at this new location if it’s more convenient for you to drop by that store. I know that it will be more convenient for the Apple Store in Leawood, Kansas- it’s about 1.5 miles from our new location and they are starting to send referrals over to us today. This is HUGE news and a big help.
Stop by and visit us!
13141 State Line Road
Kansas City, Missouri 64145
We are taking walk-in and mail in repairs at this site, as well as walk-in and mail in repairs at our corporate headquarters and main service center in Olathe, Kansas. Additionally you can drop off your repairs in 5 other states and there may be a Mission Repair near you. If not – give us a call at 866-638-8402 and we’ll have your device picked up from your location. Truly there’s no need to leave your house, we will handle your repair from the comfort of your living room, but if you want to get outside and get some sunlight find us at one of our Mission Repair locations!