Problem Solving 101

Hello M:R Nation –

Every few months, the Mission Repair staff takes a couple of hours out of our evening and meet up and discuss the ongoings of the business. During these meetings we talk about a lot of boring stuff, but if gets really good when we get around to the “Get to know you/ learn a lesson” portion of the night. We will go around the table and discuss something about ourselves and the format of that discussion changes every time we meet. Even more interesting are the lessons!

This meeting, we had an emphasis on problem solving. Every business and person for that matter has problems. From the smallest of small to the largest of large, every problem can be solved, it’s how you go by solving that problem that defines your success. The last thing you want to do is cause 99 more just to solve that one in front of you at the present time.

We find that what works for us here at Mission Repair is to get together and take the time to communicate and work as a team to solve the problems that we might have in front of us and we often find that the solution is SIMPLE. We have had much success in solving our issues this way and with every new employee we hire, we find it important to pound this into their minds :-)! To make this point, we used a very simple activity and a few volunteers.

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In the image above, you see technician extraordinaire Matt and shipping guru Derrick with their hands intertwined together with a piece of string. The challenge was simple: First – try to free yourselves without talking to each other and taking your hands our of the string cuffs. As you can tell in the image, Matt was reduced to tebowing and Derrick was just lost. So now on to the second part of the challenge: take some, talk about this and try to free yourself. Guess what, they figured it out and freed themselves without a hitch! Ok, so this might be a silly way to get a point across, but it was effective.

So that is just a peek of what is going on here at Mission Repair. I really enjoy these kinds of meetings and recommend it to any business owner or manager.

Make sure to keep reading these post to follow all the ongoings here at Mission Repair. We are making changes everyday and love to share these changes right here! Remember, we are here for you and your Smartphone, Tablet and Laptop repair needs!

Cheers, Troy

Happy MLK Day!

Hello M:R Nation –

Today is Martin Luther King, Jr Day and we are happy to celebrate it with you! While USPS and the banks will be closed today, Mission Repair is open from 8am – 6pm today! Come on in and have that iPad or Samsung smartphone repaired once and for all!

While we would love to take the day off in remembrance, we unfortunately can’t take off every federal holiday or our customers would be less than thrilled with our schedule.

So in place of taking the day off, like so many of you lucky folks out there, we have decided to research and share a few facts about this very special day! We all (hopefully) know what this day means and how important it is to our country, so I won’t give a long history lesson on the man and his greatness. Just a few interesting tidbits about the holiday itself.

1968 Martin Luther King, Jr. assassinated; Rep. John Conyers, D-Mich., introduces legislation for federal holiday to commemorate King
1973 Illinois is first state to adopt MLK Day as a state holiday
1983 Congress passes, President Reagan signs, legislation creating Martin Luther King, Jr. Day
1986 Federal MLK holiday goes into effect
1987 Arizona governor Evan Mecham rescinds MLK Day as his first act in office, setting off a boycott of the state.
1989 State MLK holiday adopted in 44 states
1991 The NFL moves the 1993 Super Bowl site from Phoenix, Ariz., to Pasadena, Calif., because of the MLK Day boycott.
1992 Arizona citizens vote to enact MLK Day. The Super Bowl is held in Tempe, Ariz. in 1996.
1993 For the first time, MLK Day is held in some form—sometimes under a different name, and not always as a paid state holiday—in all fifty states.
1999 New Hampshire becomes the last state to adopt MLK Day as a paid state holiday, replacing its optional Civil Rights Day.
2000 Utah becomes the last state to recognize MLK Day by name, renaming its Human Rights Day state holiday.

South Carolina becomes the last state to make MLK Day a paid holiday for all state employees. Until now, employees could choose between celebrating it or one of three Confederate-related holidays.

As you can see from this timeline, it took 15 years for this day to even become a holiday and up to the year 2000 for every state to put the holiday into effect. We are all used to states taking their time to get something done, but my goodness that was a long and drawn out adoption.

We thank Dr. Martin Luther King for the sacrifice he made for freedom in the USA. He was one of the greatest warriors that this country has ever seen.

Cheers, Troy



We’re not just an Apple Repair Center.


A typical day at Mission Repair starts at 8:00 am, the call center starts to light up with activity. “Ring”. We take a customer service phone call from a distressed customer looking for a solution to their problem: a broken smart phone. “Do you fix devices other than iPhones?”

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“Why yes we do!”

In fact, Mission Repair has one of the longest line cards in the industry. We are constantly looking for new devices, sourcing parts and adding services to our website each day. It’s our duty to keep the website clean and fresh and make it easy for customers to get the service they need from the repair center they trust. Mission Repair, The Intelligent Choice.

Can’t find a service on our site that you’re looking for? Send our customer service department an email or call 866-638-8402.

Take care, Ryan

Take A Break, Have Some Fun And Let The Creative Juices Flow!

Hello M:R Nation –

You are reading a post that has very little to do with cracked iPhone screens, smashed iPad glass, damaged smartphones or anything broken for that matter. No, this is a simple post to tell you that sometimes, you just need to have a little fun.

Running and working in a small business can be the most stressful part of ones life. Small businesses usually don’t have teams of people to accomplish a task. For the most part there is one or two (which is a stretch) to get that important task at hand completed. So that makes having a little fun all that much more important!

Take our Graphics Designer/Web Master/ Social Media Marketer/Do Everything else we need, Melanie for example. The tasks we put her through on a daily basis would make any grown man cry. Do this, do that, change this color, move this text, create this graphic, write code for this… you get the point. She handles this all very well, but I couldn’t help myself on Friday giving her a little break.  So before we attended a meeting that we had on the schedule, I challenged her to a swift game of checkers!

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Choosing her next move carefully!

She learned very quickly that the first few moves of a checkers game usually dictates the outcome. It was fun watching her struggle on what move was the right move to make and just forget about work for 10 minutes. Little did she know, is that I am a checkers champion and she had no chance.

To sum it up… take some time off, even if its during the work day and have some fun. I guarantee you an increase in productivity!

Cheers, Troy  

Local Treasures!

Hello M:R Nation –

During my time off last week, I made it a point to support as many local businesses as I could. But, what it actually turned into was just a gluttonous shopping spree. I packed up the kids and headed off on an adventure (as my son would say). I had a very specific plan in place of where I wanted to go and what I wanted to do. First stop in the morning is always coffee. So I headed to The Roasterie to pick up some of my favorite beans!

Excellent coffee!

Excellent coffee!

By the time we were done picking up said beans, we started to get a little hungry. What better way to celebrate our local adventure than stopping at the best BBQ restaurant in the world, Oklahoma Joe’s BBQ! Here I shared a special teaching point with my children, “Always order the Z-Man”!

Can't beat this!

Can’t beat this!

After Lunch, we headed to the store to pick up some much needed supplies. The typical diapers, wipes, goldfish, toys and of course, milk. Milk is a necessity of life and everyone uses it for something. We blandly open our grocers cooler and reach for a red, blue or pink cap. It has become all too boring if you ask me. This is why I made sure to go out of my way to locate some of the nations best produce milk and it just so happens to be produced in the KC area. Say hello to Shatto Milk!

On this trip, I grabbed coffee, strawberry and chocolate milk!

On this trip, I grabbed coffee, strawberry and chocolate milk!

Once we had our tummies full of delicious milk, it was time for a much needed nap! After this quick nap, were off to our local farmers market to obtain some tasty beef jerky… I mean fresh produce 🙂 This was a great time, but remember, its always a good idea to bring cash to a farmers market! I learned that the hard way…

Tomato time!

Tomato time!

With our day coming to an end, we packed it up and headed back home. We had a great time and I think I started to teach my children a great philosophy of supporting local businesses. Local/small business is what keeps this great country running and one day, there is a great chance that they will either own or work for a small business.

Mission Repair is a local business. Granted, we do a lot of our business on a national and even international level, but we were born and raised right here in Kansas City. We have opened our doors for our community to experience the same great service we offer to everyone nationwide! Because of that, we have even extended our hours and decided to stay open 7 days a week. Yes, what was meant to be a nationwide mail-in repair center, has naturally turned into a mecca for all things broken in the Kansas city area. Come visit us soon!

p.s. When the kids went to bed, I made sure to enjoy this beautiful night cap:

It only takes one to hit the spot!

It only takes one to hit the spot!

Cheers, Troy