Is Mission Repair a franchise?

Hello everyone –

I hate to even put my business name in the same sentence with the word “Franchise”.

As the sole owner of Mission Repair, LLC I am proud to say that we are NOT a franchise of any other business, nor are any of our locations franchises.

These are two different roads, but in the same neighborhood.

For years I have been approached by many investors and “idea” men telling me that I should franchise my business. Does this mean that I think all franchises are wrong? No…I support and use franchise businesses every day as a consumer. However that’s where my support for franchises ends.

I’m going to be honest with you. I personally might be able make a lot more money if I franchised Mission Repair. Heck, let’s put one in every city across America and I’ll charge each location a startup fee and a monthly royalty. I know others in the industry that have done it, but there is something lost when doing so. I’ve seen it first hand.

The issue that I have with franchising my business is that I’d lose the personal connection. We wouldn’t have a relationship. Yup, I’m talking about you and I, because franchise owners tend to put their “spin” on “their” business…which makes each of them just a little bit different. When each of them are different, you will see different prices, different repair quality, different parts (we know because we sell parts to a franchise here in Kansas City, funny huh? We even do some of their repairs as well!) and could receive a different experience.

Who’s the Owner of a franchised business? Well if there are several, hundreds, or thousands of stores…there could potentially be thousands of owners…all competing with one another as separate businesses. It’s clear that starting up a franchise is costly and not without rules and limitations and an extensive legal contract. Additionally bad management manifests itself everywhere in a lack of common vision systems, standards, motivating, communication, measurement, accountability and enforcement; as each location is directed by an entirely different team.

Franchising offers many advantages to those desiring fast growth. But it’s not without risk and it’s certainly not easy. And to me, it could potentially affect the good will and good name of Mission Repair which I have worked so hard to maintain.

The last thing that I’d like to point out is that when you call Mission Repair and ask for a price on a repair- it’s the same for EVERYONE in the country. We don’t ask “What state are you in? I’ll look up that price”. Our website is clear, concise and gives you all of our pricing up front and it’s for everyone.

Interested in a Mission Repair franchise? Sorry, we’re not offering them. Interested in a career at Mission Repair? Email us: jobs@missionrepair.com

Take care, Ryan

It almost looks like he’s smiling!

Hello friends-

I’ve been out of the office for a few days in St. Louis working with NAPWDA and their amazing group of K9 work dogs…there were bomb, accelerant, cadaver, search/rescue and other types of dogs. Melanie (my webmaster) and I volunteered to be decoys at the “area search” station and with the help of Master Trainer Mike Perkins, we landed the job of “decoys”.

This meant that we needed to “hide” in the woods, while each handler took their respective dog through the paces and sent them off looking for us. Since these dogs are also protection dogs (and are used in law enforcement to find suspects), we either needed to put on a bite suit or crawl up a ladder into a tree stand quietly and wait for the dog to find us. Once they did – it was “game on” as the dogs would bark and intimidate while we waited for the handlers to come secure and reward them. Remember, this is training and these men and women need to keep their animals in top shape!

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So, this cute pup was my first “lesson” for the day. You’ll notice that I took this picture from about 12 feet up in the air, and had I been any closer to the ground he might have ripped my boots off. It almost looks a little like he’s smiling, but make no mistake- he was all business and could smell my fear.

I like taking a little time out of my busy life to give back to the law enforcement and other agency groups when I can because they actually do lead thankless careers- it’s obvious that their dedication and devotion to protect us civilians just comes from within…so thank you to all of you that provide safety and security to the rest of us that don’t realize it enough. You’re our heroes.

Lastly – it was a fun day and I didn’t get bitten by any K9 dogs- only mosquitoes. They we out to get me!

Have a great afternoon and I’ll be back with some awesome Mission Repair news soon.

Best, Ryan

Mission Repair is an authorized (UAG) Urban Armor Gear Distributor!

Hello friends-

I’m excited to announce that we are now offering and carrying Urban Armor Gear (UAG) cases for your iPhones, Galaxy SIII, SIV, SV, iPad Air, iPad Mini and several other devices.

If you’ve ever seen me carrying around my phone, you’ll notice that I keep mine protected in a UAG case as well.

Urban Armor Gear products reflect the independent spirit of their designers and represent a dedication to superior quality and craftsmanship. Inspired by a sense of adventure, our distinctive cases are engineered to protect your gear from the rigors of a mobile lifestyle and enhance the utility of your device.

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The best part about buying one of these cases is that we are offering FREE SHIPPING to anywhere in the USA!

So jump on our website and snag one of the best cases in the market for your fragile hand-held device. These are tough as nails and look great (in my opinion) on your phone.

Have a great day everyone, we’ve got every color in stock today!

Take care, Ryan

Our Sheriff’s department put on a good class today…

Hi friends- I’ve been “out of pocket” for a few hours by spending some time in a class put on by our local Sheriff’s department here in Johnson County. In fact, the Johnson County department is the largest law enforcement department in the State of Kansas and they know their stuff!

I was really interested in this class because it pertained to a topic that we dread but unfortunately have to deal with here at Mission Repair- Internet Fraud.

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According to law enforcement officials, there are several types of Internet Fraud including Auction Fraud, Non-Delivery of Merchandise, Investment Fraud, Business Fraud or one of the most infamous in recent history; Nigerian Letter or “419” Fraud.

Here are some tips for avoiding credit card fraud as it pertains to consumers:

  • -Don’t give out your credit card number online unless the site is a secure and reputable. Sometimes a tiny icon of a padlock appears to symbolize a higher level of security to transmit data. This icon is not a guarantee of a secure site, but provides some assurance.
  • -Don’t trust a site just because it claims to be secure.
  • -Before using the site, check out the security/encryption software it uses.
  • -Make sure you are purchasing merchandise from a reputable source.
  • -Do your homework on the individual or company to ensure that they are legitimate.
  • -Obtain a physical address rather than simply a post office box and a telephone number, and call the seller to see if the telephone number is correct and working.
  • -Send an e-mail to the seller to make sure the e-mail address is active, and be wary of those that utilize free e-mail services where a credit card wasn’t required to open the account.
  • -Consider not purchasing from sellers who won’t provide you with this type of information.
  • -Check with the Better Business Bureau from the seller’s area.
  • -Check out other websites regarding this person/company.
  • -Don’t judge a person or company by their website. Flashy websites can be set up quickly.
  • -Be cautious when responding to special investment offers, especially through unsolicited e-mail.
  • -Be cautious when dealing with individuals/companies from outside your own country.
  • -If possible, purchase items online using your credit card, because you can often dispute the charges if something goes wrong.
  • -Make sure the transaction is secure when you electronically send your credit card number.
  • -Keep a list of all your credit cards and account information along with the card issuer’s contact information. If anything looks suspicious or you lose your credit card(s), contact the card issuer immediately.
  • While some of these tips may seem like basic knowledge to some, I was surprised to hear about the number of new questions that came up reminds me to not take Internet Security for granted. For us law abiding citizens, it’s a real threat and inconvenience to have our identity stolen.

    Mission Repair does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. We log IP strings on all orders – any orders coming back as a “charge back” due to fraudulent activities will be diligently pursued through the suspect’s local jurisdiction for prosecution to the fullest extent of the law.

    We can all do our part to keep fraud at bay. We’re doing our part at Mission Repair, and we’ll be in the lookout for anyone that’s involved in criminal activity. Be safe, take care…

    Ryan

    Our first customer at our new retail location…

    Hello friends, it was pretty fun. Our first customer at our new retail location was a gentleman by the name of Jim G. (and his wife) that actually stopped in 2 days before we opened as I was “testing” out our open sign.

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    The open sign was one of the last pieces to go up; it was a detail after all of the marketing and fixtures went in. I mounted the sign in the window, rolled up the power cord, stapled the cord to the wall, turned it on, and then Jim and his wife came walking in. I was dusty, dirty, tired, and not ready…but Jim and I worked this “first sale” out together! I received an email form him today, this will tell a lot:

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    Testimonial…

    My 3rd grade daughter dropped her iTouch and shattered the screen. I would have taken it to the Apple store for repair, but the atmosphere in Apple stores annoys me, so I typed “shattered screen 5th generation iPod Touch Kansas City” into my web browser search bar. The top result was Mission:Repair. I looked at the hours of operation and realized there was only 30 minutes before they closed and I had a 20 minute drive to get to the store.

    We made it to the store with 10 minutes to spare. We walked into the establishment to the dismay of the owner and his mother. Why dismay? Well, when I found the store location on the web and I didn’t realize this was a new location and wasn’t yet open. The front door was unlocked so the owners could carry items from their cars into the store, but it wasn’t open to walk-in traffic.

    So… We walked in, and apologized for showing up so late in the day, but needed to get my daughter’s iPod repaired. The owner explained they open for business on Monday (March 17), but he was excited I found the store and helped me despite the fact they weren’t actually open for business. He had his sales/order system up and running, so he was able to put me into the system and get a ticket for my order, but since the store wasn’t fully functional he couldn’t print the ticket (he was able to email it). He apologized for not having “something to give me saying he had our iPod”, but it wasn’t a big deal as I had already received the email on my phone. He told me he would be in and out of the store over the weekend and would have the iPod for me the next day, Saturday (as I later would find out, they offer next day service on all iPod and ITouch repairs).

    We went back to pick up my daughter’s iTouch and was thoroughly impressed with what happened next. The owner’s wife was there and she was so grateful to us for being their “1st customer” at the new location. She then explained how she and her husband wanted to offer us a significant discount on the repair and also gave us three gift certificates to help spread the word about their company. We told her we would absolutely spread the word as their customer service went above and beyond what anyone should expect from the owner’s of store that is not officially open. Hoping we don’t require anymore repairs to our devices, but if we do, we will definitely be using Mission:Repair!

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    So there you go, a great story from a wonderful couple that just needed a little bit of help with their cracked iPod glass. We are on a fantastic roll out at Mission Repair Express, and we encourage you to come visit us.

    We are now open daily, 8am to 7 pm Monday through Friday, and 10am to 5pm Saturday ad Sunday. Our ribbon cutting is taking place on 4/1/14 at 4:30…be sure to come out and stop on by for some cookies, coffee and surprises. Thanks again for all of our newest customers that came to our Express location, we appreciate each and every one of you!

    Best, Ryan