On a personal note…

Good morning,

I try not to post my family vacation videos or talk to too personally here on the Mission Repair blog, but I’m just going to break a few rules today 😉 After all, it’s what I feel like writing about this morning!

My son Casey turned 18 years old yesterday. Here he is as he arrived home from his Police Explorer program last night, and we surprised him with a few gifts. Of course, he’s holding up his Lego “Police Car” that he received at the PD station in his group.

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The fun part about this birthday was a little about me, because I’ve been saving several items from BEFORE he was born, through his birth, and a few years into his life, and put them all into his “Time Capsule” that I’ve been hiding for 18 years.

So we cracked it open last night and found all of the goodies that brought back a ton of memories and gave him some insight as to what I was thinking and doing around the time he was born in 1997.

I had a couple of newspapers saved in there headlining Princess Diana’s accident (yup, that was 1997, 18 years ago, wow), some old coins from the early 1900’s that I’ve been saving, some memorabilia from my grandfather from WWII, and several other personal items and pictures for us to talk about.

The night was fun filled and eventful. I feel great that I was able to raise this kid and he is my youngest…but now he’s a “man”. I put that in quotes because that point is debatable 😉

For all the parents out there: I highly recommend the “time capsule” if you have the option. It worked out great!

OK, back to work for me. If you saw my blog post from last night, you know that I’m heading out to Denver today after dinner. Here’s to a new chapter in Casey’s life, and at Mission Repair. A lot is happening right now!

I’ll talk to you again soon, Ryan

HINT: Mission Repair Labor Day weekend specials are coming! Check out the new price on iPhone 5C repairs.

Good morning – this is a quick “spoiler” blog for the upcoming Labor Day weekend specials that we’ll be running. The prices are already starting to drop.

Today, the iPhone 5C Screen Repair has been lowered to $109. That’s for the parts and labor to be installed on your phone. If you have a cracked screen on your iPhone 5C, this is the lowest price that you’ve ever seen for the service that you’ll receive from Mission Repair!

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There are many other great specials that will begin shortly. Want to know how to be the first on the list to know? Just sign up for our newsletter here and join the tens of thousands of other subscribers that gets Mission Repair info fast. If you sign up, you can always unsubscribe with no worries about a ton of SPAM coming your way. I hate junk email, I wouldn’t do that to you.

We’ll be back with money saving deals available only at Mission Repair very soon!

Take care, Ryan

Grenada. You’ve heard of it, right?

Hello friends,

As I progress through life I find that I can appreciate things like never before. Last week, I took a trip to Grenada and while doing a little exploring, I stopped to have my buddy Nolan take this picture of me in front of a memorial wall that was left standing near St. Georges:

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I say “Memorial Wall” but certainly this is just an informal statement from the locals…there is an official memorial near the airport, but I found this much more “real” and less-well-known. In fact, I’ve never seen a picture of this wall before.

It’s not much to look at until you understand the importance of what’s here, Operation Urgent Fury was a 1983 United States–led invasion of Grenada:

1. The 82nd Airborne logo. These paratroopers along with U.S. Marines, U.S. Army Delta Force, and U.S. Navy SEALs and other combined forces constituted the 7,600 troops from the United States, Jamaica, and members of the Regional Security System that defeated the Grenadian resistance.

2. Behind me, it says “K.G.B. Behave!”

3. “Thank you USA for liberating us” is a direct reflection of how the locals feel. I spoke to a few Grenadians that were in the country in 1983 as they were ordered to stay indoors and out of harms way. I bluntly asked “how to you feel about Americans?” All unanimously agreed that we are friends!

As we explored the island and learned more about the Grenadian culture, I was intrigued and excited to know more. So much in fact I can see myself spending more time there hiking, camping and fitting in with the locals as much as possible. Until recently, I never thought that I’d “care” so much about the place…but after being there and the awesome feeling that I have about the country now that I’m back home is hard to deny.

I’d go back soon if it wasn’t for the 4 flights and red-eye travel 😉 Maybe I will go again someday.

OK, I think that’s if for the night for me. Have any awesome travel plans that you want to share? Let me know and I’ll post them here! Until then, I’m going to head to dinner and I’ll see ya in the morning.

Best, Ryan

Is Mission Repair a franchise?

Hello everyone –

I hate to even put my business name in the same sentence with the word “Franchise”.

As the sole owner of Mission Repair, LLC I am proud to say that we are NOT a franchise of any other business, nor are any of our locations franchises.

These are two different roads, but in the same neighborhood.

For years I have been approached by many investors and “idea” men telling me that I should franchise my business. Does this mean that I think all franchises are wrong? No…I support and use franchise businesses every day as a consumer. However that’s where my support for franchises ends.

I’m going to be honest with you. I personally might be able make a lot more money if I franchised Mission Repair. Heck, let’s put one in every city across America and I’ll charge each location a startup fee and a monthly royalty. I know others in the industry that have done it, but there is something lost when doing so. I’ve seen it first hand.

The issue that I have with franchising my business is that I’d lose the personal connection. We wouldn’t have a relationship. Yup, I’m talking about you and I, because franchise owners tend to put their “spin” on “their” business…which makes each of them just a little bit different. When each of them are different, you will see different prices, different repair quality, different parts (we know because we sell parts to a franchise here in Kansas City, funny huh? We even do some of their repairs as well!) and could receive a different experience.

Who’s the Owner of a franchised business? Well if there are several, hundreds, or thousands of stores…there could potentially be thousands of owners…all competing with one another as separate businesses. It’s clear that starting up a franchise is costly and not without rules and limitations and an extensive legal contract. Additionally bad management manifests itself everywhere in a lack of common vision systems, standards, motivating, communication, measurement, accountability and enforcement; as each location is directed by an entirely different team.

Franchising offers many advantages to those desiring fast growth. But it’s not without risk and it’s certainly not easy. And to me, it could potentially affect the good will and good name of Mission Repair which I have worked so hard to maintain.

The last thing that I’d like to point out is that when you call Mission Repair and ask for a price on a repair- it’s the same for EVERYONE in the country. We don’t ask “What state are you in? I’ll look up that price”. Our website is clear, concise and gives you all of our pricing up front and it’s for everyone.

Interested in a Mission Repair franchise? Sorry, we’re not offering them. Interested in a career at Mission Repair? Email us: jobs@missionrepair.com

Take care, Ryan

It almost looks like he’s smiling!

Hello friends-

I’ve been out of the office for a few days in St. Louis working with NAPWDA and their amazing group of K9 work dogs…there were bomb, accelerant, cadaver, search/rescue and other types of dogs. Melanie (my webmaster) and I volunteered to be decoys at the “area search” station and with the help of Master Trainer Mike Perkins, we landed the job of “decoys”.

This meant that we needed to “hide” in the woods, while each handler took their respective dog through the paces and sent them off looking for us. Since these dogs are also protection dogs (and are used in law enforcement to find suspects), we either needed to put on a bite suit or crawl up a ladder into a tree stand quietly and wait for the dog to find us. Once they did – it was “game on” as the dogs would bark and intimidate while we waited for the handlers to come secure and reward them. Remember, this is training and these men and women need to keep their animals in top shape!

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So, this cute pup was my first “lesson” for the day. You’ll notice that I took this picture from about 12 feet up in the air, and had I been any closer to the ground he might have ripped my boots off. It almost looks a little like he’s smiling, but make no mistake- he was all business and could smell my fear.

I like taking a little time out of my busy life to give back to the law enforcement and other agency groups when I can because they actually do lead thankless careers- it’s obvious that their dedication and devotion to protect us civilians just comes from within…so thank you to all of you that provide safety and security to the rest of us that don’t realize it enough. You’re our heroes.

Lastly – it was a fun day and I didn’t get bitten by any K9 dogs- only mosquitoes. They we out to get me!

Have a great afternoon and I’ll be back with some awesome Mission Repair news soon.

Best, Ryan

Mission Repair is an authorized (UAG) Urban Armor Gear Distributor!

Hello friends-

I’m excited to announce that we are now offering and carrying Urban Armor Gear (UAG) cases for your iPhones, Galaxy SIII, SIV, SV, iPad Air, iPad Mini and several other devices.

If you’ve ever seen me carrying around my phone, you’ll notice that I keep mine protected in a UAG case as well.

Urban Armor Gear products reflect the independent spirit of their designers and represent a dedication to superior quality and craftsmanship. Inspired by a sense of adventure, our distinctive cases are engineered to protect your gear from the rigors of a mobile lifestyle and enhance the utility of your device.

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The best part about buying one of these cases is that we are offering FREE SHIPPING to anywhere in the USA!

So jump on our website and snag one of the best cases in the market for your fragile hand-held device. These are tough as nails and look great (in my opinion) on your phone.

Have a great day everyone, we’ve got every color in stock today!

Take care, Ryan

Our Sheriff’s department put on a good class today…

Hi friends- I’ve been “out of pocket” for a few hours by spending some time in a class put on by our local Sheriff’s department here in Johnson County. In fact, the Johnson County department is the largest law enforcement department in the State of Kansas and they know their stuff!

I was really interested in this class because it pertained to a topic that we dread but unfortunately have to deal with here at Mission Repair- Internet Fraud.

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According to law enforcement officials, there are several types of Internet Fraud including Auction Fraud, Non-Delivery of Merchandise, Investment Fraud, Business Fraud or one of the most infamous in recent history; Nigerian Letter or “419” Fraud.

Here are some tips for avoiding credit card fraud as it pertains to consumers:

  • -Don’t give out your credit card number online unless the site is a secure and reputable. Sometimes a tiny icon of a padlock appears to symbolize a higher level of security to transmit data. This icon is not a guarantee of a secure site, but provides some assurance.
  • -Don’t trust a site just because it claims to be secure.
  • -Before using the site, check out the security/encryption software it uses.
  • -Make sure you are purchasing merchandise from a reputable source.
  • -Do your homework on the individual or company to ensure that they are legitimate.
  • -Obtain a physical address rather than simply a post office box and a telephone number, and call the seller to see if the telephone number is correct and working.
  • -Send an e-mail to the seller to make sure the e-mail address is active, and be wary of those that utilize free e-mail services where a credit card wasn’t required to open the account.
  • -Consider not purchasing from sellers who won’t provide you with this type of information.
  • -Check with the Better Business Bureau from the seller’s area.
  • -Check out other websites regarding this person/company.
  • -Don’t judge a person or company by their website. Flashy websites can be set up quickly.
  • -Be cautious when responding to special investment offers, especially through unsolicited e-mail.
  • -Be cautious when dealing with individuals/companies from outside your own country.
  • -If possible, purchase items online using your credit card, because you can often dispute the charges if something goes wrong.
  • -Make sure the transaction is secure when you electronically send your credit card number.
  • -Keep a list of all your credit cards and account information along with the card issuer’s contact information. If anything looks suspicious or you lose your credit card(s), contact the card issuer immediately.
  • While some of these tips may seem like basic knowledge to some, I was surprised to hear about the number of new questions that came up reminds me to not take Internet Security for granted. For us law abiding citizens, it’s a real threat and inconvenience to have our identity stolen.

    Mission Repair does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. We log IP strings on all orders – any orders coming back as a “charge back” due to fraudulent activities will be diligently pursued through the suspect’s local jurisdiction for prosecution to the fullest extent of the law.

    We can all do our part to keep fraud at bay. We’re doing our part at Mission Repair, and we’ll be in the lookout for anyone that’s involved in criminal activity. Be safe, take care…

    Ryan