September Is Here And So Is A New Deal Of The Month!

This month we decided to go ahead and extend our Labor Day Sale on iPhone 5S Screen Repairs through the entire month of September. I asked Ryan what he wanted the new price to be and he surprised me by saying $109! I had to double check with him a few times to make sure he was sure. That’s right, during September we have marked iPhone 5S Front Glass Repairs down to just $109 (regular price: $149).

blog-sept-deal

So be sure to tell all of your friends with cracked screens that NOW is the time to call Mission Repair! We’ll repair your iPhone 5S cracked glass in 24 hours (or sooner with our same day service options) and have your device back to you, good as new, in no time. See a better price on this service? Let us know about it!

Have a great day,
Melanie

Now that was thoughtful…

Hello friends, sometimes I just don’t know what to say…

But one of my employees, Jake, asked me for a bunch of old Mission Repair shirts. Of course I have a few of each for sentimental value and of course, if Jake wanted to see some of the older shirts – I grabbed them from my closet and handed them over. A few weeks later, I got this:

What a gift!

What a gift!

His wife Julia and her mother put together this huge “Mission Repair” blanket for me that captures a lot of the essence of the business over the years. The light green one on the top left was one of our very first “themed” t-shirts that we bought over 6 years ago. How time flies, and how the colors have changed –

Now, there’s not one of everything in here because I kept a few of the “lone survivors” for myself. There’s a lot of history and I was ecstatic to see how she put this together for me as a gift. We are planning on hanging this masterpiece in the conference room at Mission Repair and hopefully in another 6 years we can make a new one. We are currently in design phase for a new set of threads -I’ll post the new style soon. I’m telling ya- look at the right hand column,second from the bottom- the “I fix iPhones” shirt has garnered more attention than any of them. I try to get my kids to wear them when we go out to dinner. It’s a fantastic conversation starter 😉

Have a good afternoon….thanks Julia.

Ryan

Correction: It’s Constructive Construction.

Hello friends-

When I say there’s construction going on at our Mission Repair Express location in Mission, Kansas…it’s true and it’s hit us hard today!

The streets are demolished and the safety cones are up. Please do be careful when you visit this location. It’s a bit of a bear especially since it also started raining today. Yikes, it’s kind of a mess.

IMG_0701

But if you read my blog late last week, you might remember that this is constructive. The City of Mission is tearing out the old…and in with the new! We are getting new streets and sidewalks – it’s just our turn at Mission Repair Express. They knocked down all of the mature trees which bums me out a bit- but they are replanting with more trees than ever with with more planters and beauty than the city has ever seen. It’ll be a nice facelift to the City of Mission and a sign of the times. We just have to endure a few weeks of mud and muck.

Thank you for your loyalty to our business and to all of our locations. We are happy to have you, and we’re open normal business hours. I promise you won’t need a hard hat to get into the front door…stop on by and say hi!

Take care, Ryan

Is Mission Repair a franchise?

Hello everyone –

I hate to even put my business name in the same sentence with the word “Franchise”.

As the sole owner of Mission Repair, LLC I am proud to say that we are NOT a franchise of any other business, nor are any of our locations franchises.

These are two different roads, but in the same neighborhood.

For years I have been approached by many investors and “idea” men telling me that I should franchise my business. Does this mean that I think all franchises are wrong? No…I support and use franchise businesses every day as a consumer. However that’s where my support for franchises ends.

I’m going to be honest with you. I personally might be able make a lot more money if I franchised Mission Repair. Heck, let’s put one in every city across America and I’ll charge each location a startup fee and a monthly royalty. I know others in the industry that have done it, but there is something lost when doing so. I’ve seen it first hand.

The issue that I have with franchising my business is that I’d lose the personal connection. We wouldn’t have a relationship. Yup, I’m talking about you and I, because franchise owners tend to put their “spin” on “their” business…which makes each of them just a little bit different. When each of them are different, you will see different prices, different repair quality, different parts (we know because we sell parts to a franchise here in Kansas City, funny huh? We even do some of their repairs as well!) and could receive a different experience.

Who’s the Owner of a franchised business? Well if there are several, hundreds, or thousands of stores…there could potentially be thousands of owners…all competing with one another as separate businesses. It’s clear that starting up a franchise is costly and not without rules and limitations and an extensive legal contract. Additionally bad management manifests itself everywhere in a lack of common vision systems, standards, motivating, communication, measurement, accountability and enforcement; as each location is directed by an entirely different team.

Franchising offers many advantages to those desiring fast growth. But it’s not without risk and it’s certainly not easy. And to me, it could potentially affect the good will and good name of Mission Repair which I have worked so hard to maintain.

The last thing that I’d like to point out is that when you call Mission Repair and ask for a price on a repair- it’s the same for EVERYONE in the country. We don’t ask “What state are you in? I’ll look up that price”. Our website is clear, concise and gives you all of our pricing up front and it’s for everyone.

Interested in a Mission Repair franchise? Sorry, we’re not offering them. Interested in a career at Mission Repair? Email us: jobs@missionrepair.com

Take care, Ryan

June is right around the corner, and the Mission Repair Newsletter is too!

Good morning!

Now that you’re here reading the Mission Repair Blog – which has won awards and been voted one of the Top Tech Blogs for many years now – isn’t it time that you signed up for our Mission Repair Newsletter? Do it here!

newsletter

I promise that we won’t clog up your email inbox with junk. We strategically send out Newsletters to your email inbox with specials, news, deals and products that you might not see anywhere else. We like the newsletter because it’s fun, reaches an unbelievable amount of people (we will celebrate when we reach 1 million subscriptions) and is typically “themed” for a particular holiday or event.

Very soon, the June Edition will release and I wanted to remind those of you that haven’t already done so…sign up now. This month’s edition is full of great services and deals that will help you save money if you’re in need of an electronic repair of any kind. Well, “any kind” may be taking it a stretch too far; let’s stick to devices like iPads, iPods, Mac Laptops and Smartphones.

Subscription is easy – and if you don’t like it, you just simply unsubscribe. We don’t sell your email address to anyone, for any reason. It’s stays right here with us on our Mission Repair Secure Servers so you can rest assured that your email address will be safe with us.

For those of you that are already signed up and have been receiving our newsletter: Good news! Check your email inbox this afternoon. I know you’ll be impressed!

Take care, Ryan

We all need it overnight.

Hello friends-

Have you had to send anything overnight to anyone, anywhere recently? I just had to mail a letter (I’m talking USPS Priority Mail) to a P.O. Box, and when I went to our local Post Office, it cost me $24.85 to mail a letter (not even a package!) overnight to my recipient.

I was surprised at the amount. I mean this wasn’t a 10lb package, it was a letter for crying out loud. I understand that there are costs involved, especially when I requested OVERNIGHT service, but it just seemed high until I talked to the person beside me that said “if you send it FedEx, it would have been $60!”

keep-calm

Well, I would have sent it via FedEx from my office at Mission Repair, but FedEx doesn’t service overnight to Post Office Boxes. I had no choice but to use the Post Office. Why does the price seem high to me?

We send iPods, Tablets, Computers and a multitude of devices all over the country every day and we only charge $9.99 to send a 1 lb box anywhere in the USA. Well anywhere that’s not a P.O. box! That means any physical residential or commercial address. i.e. your house or work!

It’s $9.99 because we only are charged $9.99 from FedEx…

We don’t make any money on the shipment of course- we just pass the savings onto our customers that want and need overnight shipping. With the shear number of packages that we send we’ve been able to negotiate down our rates to astounding lows.

I spoke to a customer today that said “I live and die by my iPhone. I can’t be without it”. I can certainly understand the priority if you literally live and die by your device. Personally, if I lost my device I probably wouldn’t shed too many tears; in fact, a lot of my daily stress would probably go away. But to others, it their business, or their lifeline, or their only means of communication to the rest of the world and that’s why we offer overnight shipping options on all of our repairs. “Get ’em done fast” I always say.

It sounds like I could charge at least $24.85 for 1lb. overnight shipments…but I won’t. It doesn’t seem right to me so we’ll keep up the pace that we are currently at, and keep offering savings to our customers – which we know you like!

The last part of the rant today – it was about the line at the Post Office. Argh, I’ll save that for another blog!

Take care, have a great weekend. Ryan

Our Sheriff’s department put on a good class today…

Hi friends- I’ve been “out of pocket” for a few hours by spending some time in a class put on by our local Sheriff’s department here in Johnson County. In fact, the Johnson County department is the largest law enforcement department in the State of Kansas and they know their stuff!

I was really interested in this class because it pertained to a topic that we dread but unfortunately have to deal with here at Mission Repair- Internet Fraud.

IMG_0768

According to law enforcement officials, there are several types of Internet Fraud including Auction Fraud, Non-Delivery of Merchandise, Investment Fraud, Business Fraud or one of the most infamous in recent history; Nigerian Letter or “419” Fraud.

Here are some tips for avoiding credit card fraud as it pertains to consumers:

  • -Don’t give out your credit card number online unless the site is a secure and reputable. Sometimes a tiny icon of a padlock appears to symbolize a higher level of security to transmit data. This icon is not a guarantee of a secure site, but provides some assurance.
  • -Don’t trust a site just because it claims to be secure.
  • -Before using the site, check out the security/encryption software it uses.
  • -Make sure you are purchasing merchandise from a reputable source.
  • -Do your homework on the individual or company to ensure that they are legitimate.
  • -Obtain a physical address rather than simply a post office box and a telephone number, and call the seller to see if the telephone number is correct and working.
  • -Send an e-mail to the seller to make sure the e-mail address is active, and be wary of those that utilize free e-mail services where a credit card wasn’t required to open the account.
  • -Consider not purchasing from sellers who won’t provide you with this type of information.
  • -Check with the Better Business Bureau from the seller’s area.
  • -Check out other websites regarding this person/company.
  • -Don’t judge a person or company by their website. Flashy websites can be set up quickly.
  • -Be cautious when responding to special investment offers, especially through unsolicited e-mail.
  • -Be cautious when dealing with individuals/companies from outside your own country.
  • -If possible, purchase items online using your credit card, because you can often dispute the charges if something goes wrong.
  • -Make sure the transaction is secure when you electronically send your credit card number.
  • -Keep a list of all your credit cards and account information along with the card issuer’s contact information. If anything looks suspicious or you lose your credit card(s), contact the card issuer immediately.
  • While some of these tips may seem like basic knowledge to some, I was surprised to hear about the number of new questions that came up reminds me to not take Internet Security for granted. For us law abiding citizens, it’s a real threat and inconvenience to have our identity stolen.

    Mission Repair does not tolerate credit card fraud, and all fraud, without exception, will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. We log IP strings on all orders – any orders coming back as a “charge back” due to fraudulent activities will be diligently pursued through the suspect’s local jurisdiction for prosecution to the fullest extent of the law.

    We can all do our part to keep fraud at bay. We’re doing our part at Mission Repair, and we’ll be in the lookout for anyone that’s involved in criminal activity. Be safe, take care…

    Ryan