So I keep on touting about our customer service at Mission Repair and I’m always talking to my staff about providing good customer service.
Scott stood out today as I got this email from a customer:
“Hello my name is Caleb and I wanted to brag on a customer service rep I just dealt with for the first time today. His name is Scott and he was the most helpful anyone has been in a long time for me dealing with orders. He was very kind and overall helpful. I’ve in the past few weeks dealt with some companies that I never will be dealing with again, Scott helped me get the individual part I needed that apple themselves wouldn’t help me with. He was fast, enjoyable to talk to, very personable and just all in all was a good customer service experience. Above all he was knowledgeable of what he could help me with and went above what others have. I felt comfortable placing my order and he gave me all the information I needed promptly. Five stars. Ill be doing business with your company in the future. -Caleb A”
Yeah Scott that’s how it’s done! Scott and I have been working together for years and as I told Caleb in my response to him, Scott believes in Mission Repair. When the employees believe, the rest is easy.
Have a great weekend everyone, Ryan