I heard a little rustling in the middle of the night…and a coupon!

One more quick blog before I head to our Mission Repair sales meeting tonight – yes, it’s gonna be a late one!

Just a bit about me: I’m a light sleeper. I think having kids did that to me, and I can fall asleep fast but wake up just as fast.

Last night I thought I heard a little “pitter patter” coming into our room from the living room at about 3:00am. We have wood floors so I can usually tell if anyone is approaching the bedroom door; and I typically have a collar with a couple of clanking “tags” on the dogs – but last night I took them off.

I was quietly sleeping and I didn’t hear any unusual noises until a “huff” was “blown” into my face from the side of the bed. It was my German Shepherd Layla.

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She was in “ninja” mode and somehow without me hearing she sneaked out of the room, over the hardwood, into the kitchen, and secured a dog bone for herself. She then proceeded to walk back into the room, sit next to the bed (bone in hand…uh…mouth) and wake me up so she could go outside to bury it. Yup, she’s a busy bone burying dog.

As I woke up, I snapped this picture of her with my iPhone – that’s never far away from me.

Who needs kids when you can just have a couple of dogs? I have both…and truthfully having dogs is a bit easier 😉

So for all of you that made it to the bottom of this post – I have a new coupon that is running now through Friday afternoon. It’s for 15% off of your next repair order here at Mission Repair.

Just enter coupon code “LAYLA” to receive the discount.

Valid on new orders and cannot be combined with any other coupons. It will expire at Midnight on 7/18/14 so act fast!

Have a good night, I hope you sleep well.

Ryan

Wowsers- thanks for stopping by Mission Repair this weekend!

Hello friends-

My General Manager, Troy, sent out a newsletter blast to all of our subscribers and wham…we had a record-breaking weekend.

During our staff meeting this morning, I called out the employees that worked over the weekend to stand up and take a bow. A few of them looked exhausted 😉

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We had a huge number of walk in customers that came by and waited for repairs with a surprising number of new mail-in orders as well. The simple fact is that if you visited our store this weekend, you might have had to wait for a bit. I appreciate your patience, and extend my gratitude. We’re back on track today, and we’ve staffed up at our Mission Repair Express location this week to make sure that we can handle the flow!

At times, running one of these repair businesses can really mount up the stress, but thankfully I’ve got an excellent staff helping me take can of each of our customers.

Have an issue with your experience at Mission Repair or want to give someone you’ve interacted with a glowing review? Send us an email to solutions@missionrepair.com and we’ll be happy to chat.

Thanks again, I’m headed for home to make dinner soon, have a great night!

Ryan

It’s prom time, and Casey isn’t immune.

Hi friends, do you remember going to prom? I do…

Here’s my son Casey and his girlfriend at his Junior Prom last weekend, the pictures just came through on the prom website. Is he going to “love” that I posted this here on the Mission Repair blog? Nope. I will certainly hear about it tonight…but it’s not intended to make fun of him or to in any way demean the experience; my prom(s) were memorable and exciting!

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It’s that time of year – that time that the “tuxedo guys” are doing some great business and all of the hair stylists are booked up on the weekends.

So Casey, good job buddy – you’ve just made an excellent life memory. You will look back at this picture and laugh at your hair, or your tux, or your something else…I guarantee it. If I had the guts I’d post a picture of my 80’s Junior prom, but I don’t. I’ll keep that to myself but all I have to say is “mullet” and we’ll leave it at that!

So to honor all of the prom goers that are out there this month, we’re going to run a 15% coupon today through Easter Sunday 4/20/14 at Midnight on our Mission Repair website. Just use coupon code “casey” when checking out online or when calling in your order. If you walk into one of our locations, print this blog and hand it to your sales representative for an instant 15% savings on your new order. This coupon cannot be combined with any other coupon. You’re going to need that iPhone to take pictures!

Get that boutonnière ordered!

Take care, Ryan

HTC One (M7) Screen Repair- it’s a go!

Hello friends and family-

We’ve added several new services lately and I’m going to start by talking about the HTC One M7 glass repair– we’ve had many requests for this service lately, so it seems appropriate to get it out and on the wire fast.

"Call me now." - Customer service extraordinaire, Jake Bayes.

“Call me now.” – Customer service extraordinaire, Jake Bayes.

Winner Of Mobile World Congress’s Best Smartphone Of 2013, the HTC One M7 has a huge following to match it’s enormous screen. It’s a gorgeous phone with a fragile screen…that means disaster for those customers that drop their phone – it’s not a matter of “if” but “when”.

This is where Mission Repair steps in and you can take your failing HTC One M7 to one of our locations for service. Does your device need something other than a screen repair? That’s no problem as we perform full diagnosis and logic board repairs as well!

So remember us if you need help. Give Jake a call; he’s standing by with the rest of our customer service team.

Take care, Ryan

Our Second customer at our new retail location…

Hello again friends- if you read my last blog, you heard from the very first customer out at our new retail location, Mission Repair Express, in Mission, Kansas.

What about the second customer…did we even get a second customer you might ask?

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We did open up on Monday of this week, March 17th 2014, and I’d like to thank all of these people that came in on Monday to visit our new location and set up repair orders with us:

Lori D.
Keith V.
Savannah M.
Shane M.
Jeff H.
Keith V. (again!)
Rick V.
Vipul B.
Doug T.
Ernesto P.
Donna M.
Danielle R.
Mike L.
Renee A.
Jennifer S.
Mindy D.
Dan H.
Brian H.
John. B.
Erica B.
Sheila B.
Darin C.
Rob S.
Katy H.
Hardy C.
Murl B.
Lori B.
Linda B.
Robert M.
Kathy C.
Dennis G.
Mike B.
Bryson J.
Fernando L.
and of course, our very first customer, Jim. G. who came in a little early!

We wouldn’t have had a successful opening without you. There’s an unbelievable amount of effort that goes into starting a new location and because you watched and listened and read our newsletter you made the effort to come in and check out our new location. It was a fantastic “christening” and fire test for us, thank you all for becoming the newest friends of Mission Repair and Mission Repair Express. I sincerely appreciate every one of you.

Have a great day, Ryan