Mission Repair, Inc. – New location in Lenexa now open!

Hello and good morning!

It’s been a long couple of weeks, but the newest Mission Repair location is NOW OPEN! New address, new phone number, new services and we even have new furniture 😉 Here’s the new sign going in yesterday…Lennie and I braved the ladder climb and it was a success!

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Mission Repair, Inc.
9214 Marshall Drive
Lenexa, Kansas 66215
913-353-9233

The crew finished the move this morning, and even though we are still moving into the space, there was a line of customers at 10:00am waiting to see the new place. Now that we’ve got ourselves in position (well, I don’t really have a desk yet!) we will be finalizing the move out of our location in Olathe after 8 years.

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It’s a happy and sad day to see the old Mission Repair go in Olathe – it served us well…but we are on to newer and better things and we’re closer to more of our customers!

Check out our new location which is right off of I35 (just north of Costco!) and we’re here for you. Also – our business has changed a bit and we will be offering Brand New Phones with no contracts VERY SOON. Stay tuned, this is the next big evolution at Mission Repair!

Have a great morning, Ryan

School Purchase Order Program for MacBook Air Repairs.

Good morning,

Along with credit card payments, pre-payments by check or money order or PayPal payments, Mission Repair accepts Net 30 term accounts and offers volume discount pricing to Schools and Government Institutions.

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Mission Repair offers open accounts, net 30 day terms to government entities, public school systems, universities, and colleges. There is no minimum order amount, but allow 1 to 3 days for your terms account application to be processed. For orders needed before your terms account is established just give us a call to expedite the process.

Net 30 Terms for Federal, State, and Local Governments as well as Educational Institutions:

1. Contact us at 1-844-459-0105 and speak to a sales representative to obtain current pricing and explain your intentions of using a Purchase Order.

2. Fax the completed purchase order clearly stating NET 30 to our sales department at 913-948-6991. All purchase orders must have a contact name, telephone number and valid email address.

3. Please allow 24 to 72 hours for account setup and order confirmation. All Orders will be confirmed to the email address provided for the billing and purchasing department.

Terms and Conditions

For Orders granted payment terms:

Standard payment terms are Net 30. Orders will be processed upon approval of the account setup process, and Mission Repair has received a copy of the purchase order indicating the correct Bill and Ship to addresses along with the model no., and quantity needed. Any purchase order with terms greater than 30 days will not be accepted. Orders will be shipped regular ground and are subject to normal shipping rates (4-7 business days). Expedited shipping is available upon request (1-3 business days). Payment is required 30 days from ship date. We reserve the right to decline Net 30 Terms on any Purchase Order at our sole discretion. Orders over $10,000.00 usually require an up front deposit. For additional information on our terms policies and procedures, please contact our sales department or read more here.

Mission: what’s next?

Hello there on this fine Thursday afternoon;

I just got back to my home office where the plans are in place to get moving into our newest location in Lenexa. I have close to “a million” emails that I need to get to, but some of the important items on my list today are complete.

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I stopped by the office in Olathe and my staff was hot and frothy…we’ve had an unbelievable amount of walk-in business today and my technicians along with my customer service representatives are all running at 110%. Tayler was holding her own, Dylan was in a great mood, Derrick, Roger, Lennie and everyone else were all working as a team. It really feels like there’s a lot of good going on right now.

However do you ever feel like leaving the office with a list of items on the “to do” list is a bad thing? That’s where I’m at when it comes to my daily activity list because there’s just no way for me to get everything done that I want to get done. It’s better for my psychi to feel accomplished, so I’m going to be working a little late tonight and I’m OK with that. What’s new, right?

With that being said, Mission Repair is getting a fresh start in a few weeks. We will be moving into a new Mission Repair location in Lenexa, Kansas and I’m really excited about that. My employees have some new opportunities for growth and the ceiling is lifted for them to learn and grow and be successful. I’m traveling again in a couple of days to my Lakewood, Colorado location and it’s always great to get up into the mountain air of the Rockies.

We are focused in on our goal of being the best service center for iPod, iPhones, Macs and Smartphones; and everything that we do is to bring the best possible experience. Have any questions on how we can help you? Give us a call at 866-638-8402. We’re here answering your calls until 7:00pm CST all week, and until 5:00pm on Saturday. Oh yes, we will be open on Sunday shortly per customer demand, I hear ya, we’ll be here for you.

Have a good evening, it’s looking like a delivery pizza is in my future. Yum.

Take care, Ryan

iPhone cement magnet.

I was in the front lobby today talking with one of our customers and she said “I think my iPhone is a cement magnet“. This was her 3rd trip into Mission Repair on the same phone to have the screen repaired.

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Please remember that these phones have GLASS screens, and I know that this customer is fully aware of the problems of dropping her iPhone…but other customers don’t really think about it until it’s too late.

We all make mistakes; but this customer keeps coming back to Mission Repair because of our exclusive “Got Repair” benefits that come with each and every repair. This means that if you have your iPhone fixed with us, and if you ever drop and break it again, you’ll never pay full price again. We are the only repair business in the industry to offer this, not even Apple themselves will touch this benefit program.

Some customers ask “what’s the catch?” There is none. It’s just something that we do at Mission Repair that continually sets us apart from the rest of the market. Want to learn more about our “Got Repair” program for screens? Click here!

And try not to drop your phone if you can help it 😉

Take care, Ryan

Is Mission Repair Legit?

Hello there again,

Since I opened the business back in early 2008, I’ve had this question posed to me a number of times. Where can I begin?

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How about starting with the Better Business Bureau? We have an A+ rating with them and we couldn’t be happier. We’ve spend every day working on iPhones, iPods, Android Tablets and Smartphones simultaneously doing everything we can to make our customers happy.

Now, there are limits to what we can do…for example, if your computer was at the bottom of a lake for 3 days, we are only SO GOOD. But in all cases every repair that we take in at Mission Repair can be set up as a FREE DIAGNOSIS with NO OBLIGATION for repair. This means that if you’re not happy with our price, lead times, service, or the color of our logo, you don’t have to pay us for checking things out. Our customers remain in control at all times.

We’ve also been in business for 8 years, we have several locations, and we always answer the phone when you call. These are the basics when it comes to verifying a business’s legitimacy. Just give us a call toll-free 866-638-8402 or check out our website that holds the keys to most of the answers that you’ll need. Pricing is up front for screens, batteries, headphone jacks, charging ports and more – on the industry’s longest lineup of repair services.

Have a great day, oh yeah, you can count on finding us here at the Mission Repair blog as well where we have almost 1 million unique visitors. That must count for something!

Take care, Ryan