I got into the office this morning, and received this review from our Mission, Kansas location and had to repost. I love starting my mornings off like this!
Tommy A. wrote:
Just wanted to say thank you for the great experience I had with your Johnson Drive repair facility today. I HAD an I Pad 3 with a cracked screen and a corner of glass missing so I searched Google for a local repair facility that did not charge an arm and a leg to repair my I Pad. I came across your website as well as many others that provide local drop off service and selected yours based in part on price and reviews. Well I arrived at your shop this morning and was promptly greeted by one of your techs. He was very professional and took care of me right away. He advised that it may not be finished until tomorrow which I was good with, but that if it were done earlier he would call. Now I would like to also state that I noticed that your store was very clean and neat along with the professional attitudes and appearance of your tech. I got an exact upfront price on my repair and so I paid the bill and left my I Pad. To my surprise I got a call about 3 hours later advising me that my repair was complete!! I returned to meet another one of your techs which was just as professional and he delivered my I Pad back to me promptly. I must say that the I Pad looks as good as new and it was delivered to me in protective bubble wrap for a safe trip home. I own five Apple products and three Android products, and although I hope to never need your services again, if I do I will feel confident that you can honestly take care of any repair needs. I Highly recommend you service and would feel confident in referring anyone to your company.
Thanks again Tommy for the great post on Facebook, have a great week!
Now, I have to get back to reality and really start working…Ryan
Hello friends- even though it’s prominently displayed at the top of every page on our website, there’s only one number to call if you in need of a smartphone, tablet or iPod repair. Remember that we repair all makes and models of computers as well.
Thank you for reading, but check out Lennie at his desk, making another customer whole again this afternoon. He’s just part of the call center cell that’s fully staffed every day:
We pride ourselves by always answering the phone, every time that you call, 7 days a week during normal business hours. We are open Monday through Friday, 8am to 7PM CST, and 10am to 5pm Saturday and Sunday.
If you read my last blog post, you heard that we’ve moved into our new corporate headquarters and we’re settling in nicely. Here’s a quick shot of the front lobby and customer check in desk.
What you don’t see is the customer waiting room off to the right and the shopping center for our sister company, Mission Survivor, in an additional room as well.
I’ve caught a few employees already hanging out in the customer waiting room 😉 I needed to remind them that they are NOT customers and the employee breakroom is where they need to be! It’s a nice upgrade from the last “waiting room” that we had, I hope that you appreciate it when you stop by.
Speaking of stopping by – we have had a line in the front office since we launched our last newsletter. Thank you for the response and I hope our the new look of Mission Repair is exactly what you were looking for!
Can you tell that I’m excited about our new building? Ok, I know – “get back to work Ryan”.
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