Company meeting = success!

Good evening,

We recently had a meeting with all of the employees, and we went out to BD’s Mongolian Grill to relax, get away, and spend a little time to talk about a lot of business “stuff”.

Watching these guys fry your food in front of you works up an appetite!

We were able to occupy the entire grill together and it was obvious that there was somewhat of a “silent” competition on who would eat the most hot chili oil, and therefore have the spiciest dish. I know that my mouth was on fire and my sinuses were clear!

It’s a chance for us to get together and get on the same page…of course that’s what a meeting is for. But it’s also a chance for us to get together and spend a little personal time outside of the office so we understand one another.

There’s no question that managing and working with people brings out the best and the worst. My father once told me that when he was a young up-and-coming Silicon Valley hopeful, he went to his boss for some advice. Being a new executive, he figured that his boss would have some insightful tips on how to manage employees. What he got was what most mangers think but never say: “if it were not for the people, my job would be easy.”

I believe that out of all of the management challenges, nothing comes close to managing people. It’s good to get together once in a while and do what’s right. Pay attention, listen, and get some stir fry.

The busy season is upon us, and we are heading into the Holidays this year with a smile. We will see you soon!

Take care, Ryan

Mission Repair is hiring!

Hello there and good morning!

We are looking for a few great employees that are comfortable with customer service, that want to be technicians, like their early mornings (we open at 10:00am!) and want to be part of our growing team to serve our customers.

Did I mention that customer service is of the utmost importance? We are an innovative “forward thinking” company that has several locations and expanding; We’re looking for talented individuals that want a great place to work. With training programs in place, a fun atmosphere and great benefits, a career at Mission Repair is challenging and rewarding. We provide paid sick and holiday time, 2 weeks of paid vacation, excellent medical, dental, and workers comp insurance plans.

We are currently conducting interviews for our Mission, Kansas location and our newest location in Lenexa, Kansas which is opening on 9/1/15!

Mission Repair is seeking a Service and Repair Technician to repair (down to board level) iPods, iPads, iPhones and Android Cell Phones. The ideal candidate will have technical experience in a related industry, however we will train the right energetic, customer service oriented applicant. This is a unique opportunity to be part of a rapidly growing team, critical to Mission Repair’s growth. These positions are located in Lenexa and Mission Kansas.

Responsibilities:

* Service a large volume of incoming repairs. These are customers that need 100% of your attention. These locations receive end user (walk-in retail) units that arrive daily.
* Create persuasive sales techniques to help our customers choose the correct service or part. The technician’s job will entail speaking to each customer for approval on the repair. We do not over sell our customers.
* Analyze our operation line performance statistics and recommend optimized service solutions.
* Exceed quotas and maintain our lead time promises.
* Ensure that our clients receive the highest level of customer service.
* Have the ability to work unsupervised while prioritizing and delivering timely, high quality work.

Requirements:

* 1-3 years of technical experience, however we are willing to train the right employee
* Proven track record of reaching and exceeding production goals
* Knowledge of iPods or Android Phones a plus
* Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
* Understand user behavior and how technology works and the ability to explain each in ordinary terms
* Excellent communication and presentation skills
* Great team player
* Willing to work 10am to 7pm shifts, including possible weekend shifts from 10am to 5pm.

Send your resume to lennie@missionrepair.com for possible consideration, we are starting new employees immediately!

Thanks, have a great day. Ryan

Calling all techs…calling all techs…

Good morning friends, we have IMMEDIATE JOB OPENINGS at our newest store in Lakewood, Colorado! We have outgrown our current staff, exceeded expectations and need fantastic employees to apply now!

Mission Repair iPod/iPad/Android Phone Technician

Do you enjoy working hard in a fast-paced environment?

As you know Mission Repair is a Kansas based company, and we are seeking Service and Repair Technicians to repair (down to board level) for iPods, iPhones, Tablets and Android Cell Phones. The ideal candidate will have technical experience in a related industry, however we will train the right energetic, customer service oriented applicants. This is a unique opportunity to be part of a rapidly growing team, critical to Mission Repair’s growth. This position is located in Lakewood, Colorado at 3234 South Wadsworth Blvd at our newest location that opened in 2015.

Responsibilities:

* Service a large volume of incoming repairs. These are customers that need 100% of your attention. We have both large customer (dealer) accounts and end user units that arrive daily.
* Create persuasive sales techniques to help our customers choose the correct service or part. The technician’s job will entail speaking to each customer for approval on the repair. We do not over sell our customers.
* Analyze our operation line performance statistics and recommend optimized service solutions
* Exceed quotas and maintain our same-day diagnostic promise
* Ensure that our clients receive the highest level of customer service
* Have the ability to work unsupervised while prioritizing and delivering timely, high quality work

Requirements:

* 1-3 years of technical experience, however we are willing to train the right employee
* Proven track record of reaching and exceeding production goals
* Knowledge of iPods or Android Phones a plus
* Demonstrated ability to perform well in a highly dynamic, rapidly changing environment
* Understand user behavior and how technology works and the ability to explain each in ordinary terms
* Excellent communication and presentation skills
* Great team player

Location: Lakewood, Colorado
Full-Time
First Shift
Salary D.O.E.

Interested in a challenging and rewarding career opportunity? Email “chris@missionrepair.com” for an interview now!

Take care, Ryan

NOW HIRING! We need several great employees!

Hello everyone. . .this time of year is our big spin up at Mission Repair. We are in immediate need of several new employees effective immediately.

Just click on our “Great Mission Repair Opportunities” link and apply online. Here’s what I’m looking for:

People that have a clue. People that want to work. People that enjoy advancement (just ask our two newest Store Managers about that!) Candidates will want to come to work to make a difference, want to have opportunities to advance from within and that have a vision of happiness and self-worth. Does this sound like you?

Take your time, read over the opportunities, and email us your resume. We have openings in 2 departments and need to get some awesome people in here as soon as possible at our Olathe, Kansas location. If you want a chance to join our amazing team just let us know!

Have a great week, Ryan

The buildout continues at Mission Repair.

Hello everyone, I’ve been scrambling to keep up with these days that are flying by.

Last night my crew finished up adding another 13 new tech stations that we are staffing for as we speak. The room is ready – chairs, tools, phones and computers are on order. We will have this new capability rocking by the end of the month.

Doesn’t look like much now, but it will be a well-oiled machine in a few short weeks.

What does 13 new positions equate to? That’s a lot of mouths to feed 😉 It’s approximately 200 additional units per day down the production lines- that’s 200 more units received, pretested and barcoded, disassembled, reassembled with a new part, quality controlled, cleaned, packed and shipped. That’s a heck of a lot of iPhone fixes! It’s also 13 more jobs that we’re bringing to the Kansas City area and if you’ll looking, please apply here.

Speaking of “shipped” – we have FedEx stretched out to come at 7:00pm so we are able to ship later than ever before which means that we are sliding our average repair time up – and most of our units are getting repaired the same day that we get them which is over delivering on our 24 hour turnaround time and that’s a good thing!!!

So I can take a short break for now, clean up the saw dust and get back to business. You’ll be hearing more from me on the blog and I have an awesome coupon code coming tomorrow. Talk to you again on Wednesday!

Best, Ryan