We here at Mission Repair offer Laptop Computer Logic Board Repairs (also known as mother board repairs), and have been doing so for years. Logic board repairs consist of removing the board from your computer’s case, diagnosing the individual problem(s) that are causing the issue on the board itself down to a component level and then performing the necessary repairs with know-how, solder and a steady hand. This is a complicated service and can sometimes baffle both our technicians and customers so we offer a no-pressure method of service.
At times, there can be some confusion or concern when having your computer repaired (with any vendor) and I want to clarify a few points when we perform a repair for you.
Typically, there are three types of repairs:
1. Liquid damage. i.e., spilling a glass of water onto the keyboard of your Laptop. Humidity and lesser spills can certainly fall into this category as well.
2. Natural failure. Every computer has a limit, and eventually (per the nature of electronics) the logic board will fail over time.
3. Other failure. Other failures can be due to electrical issues (such as a bad power cord or even lightning strikes in your area), a drop of the laptop onto the ground, sitting on the laptop, or other anomalies that are just not conducive to laptop longevity.
In all cases, once we receive your laptop and verify that your unit needs a logic board repair (typically customers will order a free diagnosis to begin the process) we will call you for an approval.
Helpful hint: At this point it would be good to know any information that you might have regarding the failure to help us pinpoint the specific components and issues!
The approval phone call will be to confirm that the unit needs a logic board repair and we will confirm a price for a successful repair. In all cases, we never charge you for a logic board repair if we cannot repair it. Once the approval is made by you for the attempt we begin the process. It’s not fast per most standards; it can take anywhere from 4 days to 3 weeks to complete the repair. There are several steps and processes to complete – testing and retesting – installing your individual board several times to ensure that the repair has been successful.
Once we have verified the repair is complete and has been tested, we will install the board back into your device and reassemble the unit in it’s entirety. This is where some confusion may come in. In many cases, we receive laptop computers that have had liquid damage and simply won’t power up when received by us. We will repair the logic board and successfully power on the unit – only to find additional parts needed (i.e. bad keyboard, bad dvd drive, etc.) that surface after the unit boots up. This puts us both into an interesting situation; and the problem is to get the computer into full-functioning shape there may be additional repairs (costs) needed to complete the job. We will then contact you again to discuss these additional repairs and work with you to ease the burden on these unforeseen issues. Clearly, we want to quote you completely up front when we initially talk; but until the unit boots up under it’s own power, it’s difficult to see exactly what is going on with the rest of the computer. Not interested in paying any more for the additional components required to get the unit up to 100% functionality at that point? We can send the unit back as-is for the price quoted; or remove the logic board that we repaired, install a “like-for-like” defective board, not charge you for the repair, and send the unit back to you or recycle it here at our location appropriately.
In this last “worst case” scenario, we do have an option to remove your hard drive with all of your data (barring that it still works!) and send it back to you in an external case for a minimal charge. This way you can recover your data, pictures, documents, etc. by connecting the drive externally to another computer that you have access to. This is a optional win-win in most cases and we are happy to do so in the event your laptop is a total failure or just to expensive for your budget to repair!
There’s yet another scenario that does arise about 8% of the time in our attempts: We cannot repair your board, and as I stated before you will not be charged for the attempt. We will once again call you and advise on further repair options such as obtaining a replacement board to install into your unit and/or advising on whether it may be more cost effective to just buy an entirely new unit altogether. We will most likely discuss new price points and costs if they have changed and allow you time to make the appropriate decisions for your situation.
In all cases: You, our customer, is in complete control over the repair and if any any time before we send the unit back to you, decisions can be made about the costs, upgrades, lead times, data, or anything else that is of concern to you. We would even be happy to store the unit in our warehouse for a predetermined amount of time if you need time to think about it. We are happy to comply.
Additionally, we offer a comprehensive warranty on all of our logic board repairs so you can rest assured that after we repair it, it’s going to work for you when you get it back home. If not, we’ll perform the repair again for free.
Any questions? Give us a call at 866-638-8402.
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