It’s 8:55pm and we’re still blogging. Why?

Hello everyone, it’s really true.

We are still working here at Mission Repair providing the best possible iPhone and Tablet repair service on the planet.

I told my sales people that October was going to be big…but we didn’t realize what that really meant.

In fact, to hit some sales goals today, my live chat team is still online this evening (normally we are offline at 6:00pm!) and they are still booking orders and taking customer service calls as you require.

Chat us up now!  As of 8:55pm today we are still available!

Chat us up now! As of 8:55pm today we are still available!

Why? (As my title asks…)

It’s because we want to be there for you. We want to stay online. We want you to know that we are not a fly-by-night business. It’s dedication that comes from me and all of our employees. Heck even Troy, my general manager is on live chat right now fielding questions and answers.

Give him a chat and test it out for yourself!

Hey anyway, it’s time for a break. I’ll be back in the morning, but I think that my sales department is going to push forward for a bit longer…

Take care, Ryan

We’ve expanded our Live Chat operations – chat now to talk about that repair!

Hello everyone, it’s been one heck of a week. So much so that I really haven’t had time to blog or to reach out to all of our readers with any new information.

We’ve been neck deep in our service lab. We launched a few new programs and landed a few new dealer accounts that are really starting to take form. Our “face” of the business is really geared toward individual customers but there’s a secret “back side” of our business that deals with large volumes and programs that run within retailers across the Nation. If you’re in the industry and want to discuss volume, dealer, or 3rd Party Depot repair pricing or programs, contact our New Business Development Manager here.

One cool new feature is that we’ve added LIVE CHAT to our sites (www.missionrepair.com and www.gotrepair.com), and it will be available on our blog page as well shortly (this programming is getting finished up as we speak).

We’ve always had Live Chat on the site, but we’ve taken it a step further. We now have the ability to transfer chats to an individual agent within our business and we’re even exploring a “CALL ME BACK” option that customers can leave a telephone number and expect a representative to call within minutes. It’s just another way to service our customers.

We have ALWAYS gone out of our way to treat our customers right, with the best service and the best results. Are we always perfect? Nope. But when we fall down we always fix our mistakes.

I’ll be announcing a new coupon code later today, have a great Friday!

Best, Ryan

Our “Live Chat” service is, well, live!

Hello all out there in cyber-internet-land! Mission Repair has added a new feature to our website, and on EVERY Page there is a link under our logo to engage in a live chat with one of our friendly sales people. If you have a question, chat us! We’re typing experts (kinda) 😉

If you’re really lucky, you might even get me! It’s an honor you know! I’m just kidding. I’m not exempt from our customer service mentality and I love chatting with our customers. Makes me feel connected to the rest of the world, you know?

Live chatting is just another great way for you to reach a customer service representative during normal business hours. If it’s outside of our normal business hours, that chat button turns into a “Leave a Message” button and we’ll get back to you as soon as we return. As usual, you can call us toll-free at 866-638-8402 and we ALWAYS answer the phone during normal business hours. We just upgraded our brand new phone system and added more lines (again) so there are plenty of ways “in” to Mission Repair. We are driven by satisfying our customers and we want to be your choice for iPod Repairs, iPhone Repairs and MacBook repairs! Thanks again for your support. Ryan