But my iPod is REALLY cracked! Wow.

Good evening friends,

We hear it every day. “Can you fix my iPod?”

We recently had a story from a customer that needed some extra attention. She lost her phone (set it on the car), and it ended up on the road and clearly run over and sitting out in the elements until she found it the next day.

Here’s how we received it:

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This is where we work our magic. The sense of urgency to help is in or blood, and within a few minutes Lennie had the screen off and replaced. Here’s the “after” and the old part sitting next to it:

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So even run over, sitting on the road, falling off a car, the answer is still yes…we can fix your iPod. Just give us a call and we can check it out for free for you if you’d like. Tayler, Robbie, Derrick, Cory, Sydney, Amber and heck, everyone else is there for you to take your call.

Thanks for reading, Ryan

A lot of talk about the iPhone 6S.

Hello there friends!

So I’ve got my iPhone 6S on pre-order. I’m getting excited!

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Now that the new version of the iPhone is out, it looks like there will be a new trend here at Mission Repair and the iPhone 6S Screen repairs are being added as we speak (as well as the 6S Plus!) and we are gearing and ordering inventory as we speak. We’ve had calls from a few insurance companies asking if we are planning on offering repairs for these…the answer is…OF COURSE!

Why buy the 6S?

The headliner, the show-stopper, the fundamental reason (Apple thinks) you should buy an iPhone 6S: 3D Touch. 3D Touch brings another dimension to how you operate your smartphone. Using the new taptic engine, the iPhone 6S’s display can measure how hard you press down on it. Deeper presses on apps will bring up an option menu or provide short cuts. Two examples Apple gave were snapping a quick selfie with a deep press, and viewing a ‘Live Photo’. Sounds like I need to try it!

We are getting close! Vendors are offering 6S screens as we speak, and the other parts will be coming online at MissionRepair.com soon.

Take care, Ryan

This guy will come to my house to repair my iPad! Beware…

Hi again everyone…we hear it every day.

Yes there probably is a guy on some social media page offering iPhone Repairs and his advertisements sound appealing…

But when it comes down to a valid repair, can you trust a guy that’s working out of his basement or from his house? It’s possible I suppose…but in today’s world if the “business” comes to you, please make sure that they are bonded and insured for such activities. Otherwise, if something happens while on your property (or even in a “neutral” place), do you know who is responsible? YOU!

Also – please don’t ask about color conversion, Red, blue, pink etc. – because these are counterfeit parts and illegal for sale! I would most certainly stay away from anyone selling or touting illegal parts. Apple never made a pink iPhone so how is someone getting trustworthy parts for it?!?

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Before getting too frustrated with your device, call Mission Repair, toll-free!

What you’ll find when you call these ads in many cases is a person performing repairs and services on the “side” and you’ll reach them on their cell phone – which can be ok – if you don’t mind risking your device to an individual that you might not ever be able to get a hold of again or worse – may damage your unit beyond repair and also take your money. With all of the scares about Craigslist and the number of police reports about fraud, thefts and physical bodily harm that can come from meeting someone on Craigslist or from an otherwise “shady” business…it’s just not worth the $10 savings that you might receive in my opinion!

The truth of the matter is that most of these “businesses” are NOT legitimate. Some are, but anyone doing repairs in their spare time and making money…needs to have a business license, pay taxes, provide receipts and a long list of other requirements just to operate LEGALLY. A legally operated business will stand behind their services, have insurance, a staff that will answer the phone, have a business entity established and reports their income to the IRS legally.

Think about it- if you deal with a person that doesn’t report their income to the IRS – which is illegal by the way – there’s very little accountability for them to do the right thing.

The point of this post is that we here at Mission Repair do operate “above the table”. That is, we do have an established business entity with a Federal Employer Identification Number, we do pay our taxes, we do have several physical locations, we do have a toll-free customer service line that is answered 7 days a week and we do care about our customers.

So how do we combat the “lower priced” guys that operate from their apartment? When confronted with an ad for a service that we offer that is lower priced the sell is easy- we just explain that we offer 1 year warranties, our Got Repair benefits that come with each screen repair, we are always available 7 days a week for our customers and that we encourage walk-in business without an appointment. The bottom line is that we’ve are approaching 270,000 completed repairs at Mission Repair and we have the talent to back up our claims!

If a customer still chooses to use someone on Craigslist, that is fine with us. However we have fixed countless “Craigslist Repairs” for customers. Buyer beware!

Ok, that’s enough bashing on Craigslist. In fact, it’s not Craigslist that is the issue, because I use it from time to time. A couple of years ago I bought my son’s vehicle on there and it turned out to be a great deal!

Last tidbit- it’s not always cheaper and it DOES pay to shop around!

Have a great day, Ryan

Give this old dog a bone.

Hello and happy Friday!

I was watching the dogs the other day and decided that they needed a treat. I wish I had someone that just handed me treats when I begged for them 😉

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This is Shadow snacking down on a meaty treat in the bedroom (which is not a great idea by the way – it’s a mess!) and apparently he doesn’t have a care in the world.

It’s the opposite for me right now at Mission Repair. We are moving out of our Olathe location, and soon my business will be in a brand new fully retail location as of 9/1/15. This is a new way of business for us, and in fact we are restructuring the business, the model and we’re moving to a 100% retail operation. We’ve found that the “old” Mission Repair is not as attractive to our customers as it used to be 8 years ago – times just change and so do we; so the “new” Mission Repair will be unveiled in just about a week and a half.

Of course we will be offering all of the usual services for your trusty devices on a walk-in basis but there are rumors that we will also begin offering cell phone service and new phone sales and with NO CONTRACT! That’s all that I want to say about that for now, but some exciting new programs are coming soon.

Take care, Ryan

New lower price on iPhone 6 screen repairs!

Good morning friends,

Another blog coming this morning about a price drop on iPhone 6 screen repairs that is effective immediately…

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We’ve been able to procure better pricing on these screens so we are able to pass the savings on to our customers!

Our iPhone 6 screen repairs have been on the rise; since we are in an industry-wide shortage of iPhone 5 screens, this is even more apparent. By the way, we are expecting the iPhone 5 screen “situation” to resolve in about 30 days; until then we are definitely going to be low on some iPhone 5 and iPhone 5S screens, so if you’ve like to call and verify inventory, please do. 866-638-8402.

If you’re an iPhone 6 user there is no worry and starting today we are offering a new lower price for you to enjoy.

Have a good morning, it’s starting off as a great week here at Mission Repair!

Thanks, Ryan

2nd Annual Food Drive: Save 10% & Help Local Families

Mission:Repair and Harvesters are teaming up for the 2nd annual “Mission:Repair Food Drive”! This food drive will benefit folks right here in Kansas City and help provide them with a warm meal this Thanksgiving. In order to encourage our customers to donate, we offering 10% off any repair service for those who bring in canned goods or household products. This coupon cannot be combined with any other coupon and the Food Drive ends Sunday, November 30th, 2014. Check out the list below of items requested by Harvesters.
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Food:
– canned vegetables
– canned fruit, boxed meals
– canned meat/tuna
– peanut butter
– canned soup
– cereal

Household Products:
– soap
– deodorant
– shampoo
– toilet paper
Your donation makes a difference! (No glass please!)

So, if you visit one of our walk-in locations today, you can finally get your device repaired, save 10% AND help those in need. If you have any questions regarding our locations or services, give us a call at 1-866-638-8402. Happy Tuesday!

Melanie