Back from lunch…

Here’s my view as I pulled up to the Mission Repair Store in Lenexa…and there’s no where to park! This is a great problem for us to have. I know that blogging about parking spaces may seem a little odd but it’s an interesting result for us.

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We’ve been in the building for less than 2 months but it’s obvious that the location and our online marketing are working to some degree. We haven’t even yet gotten our monument sign out against the highway installed, so it appears that our customers are accepting the accessibility and new location. Whew. That’s always scary when making the decision to move into a new space!

So, should I just ride my motorcyle in so I could “squeeze” in to park somewhere? Well if my worst problem is parking, I’ll be happy to take that issue 😉

Thank you for all of the visits and business, we’re working (what feels like) around the clock to make sure we stay ahead of schedule and ahead of the curve.

Talk to you later! Ryan

Of course, we service every state in the USA!

Hello friends, I’m back to get a few blogs done. I’ve been fairly quiet the last 5 days due to some personal issues, but rest assured I’ve been right here with you in spirit.

This will be news for some of you but not others…in case you didn’t know, we service every address in the USA. That’s right, just because you’re in Portland, Oregon or Miami, Florida; it doesn’t mean that you shouldn’t be able to receive the Awarded Services of Mission Repair. We take mail-ins from every state, every day!

Don't send your iPhone to us in an envelope like this!  You're just looking for trouble here and we won't be able to help.

Don’t send your iPhone to us in an envelope like this! You’re just looking for trouble here and we won’t be able to help.

I want to reiterate some pertinent information that might help you when you send your device in to us; You’ll receive these instructions when you check out with us in an email, but let’s discuss a few items that causes us problems from time to time.

Please DO NOT include accessories such as A/C adapters, cases or earphones (unless you’d like us to test these items for you).

Take your time when packing up your device! The last thing that you’ll want to do is incur additional damage on the way to our Mission Repair facility. Here are a few helpful tips that will make your shipment go smoothly and hassle free. 1. Use a big enough box. We recommend that you have at least 2 inches of padding space around the entire device. If the box is the same size as your item, it will likely incur damage in transit!

2. DO NOT SEND your item in an envelope as there is not enough protection for the unit! Use appropriate padding! Bubble wrap, foam, or even crumpled newspaper will suffice. Wrap the device neatly and securely.

3. Insure your package for the incoming shipment. If you used our email label service please note that there is a maximum of $100 of insurance to cover this shipment. You may choose to send your device in on your own in the event you want more insurance for your device.

4. Seal the package! Don’t forget to tape the box closed.

5. Address the box – We have a designated repair department location for you.

Address your package to:

Mission Repair, Inc.
(ATTN: YOUR ORDER NUMBER)
9214 Marshall Drive
Lenexa, KS 66215

6. Finally, ship your item to us using a reliable carrier (i.e. FedEx, UPS or USPS) You should also insure your package for it’s replacement value, and use a service that you can track so you can view it’s progress into our facility. Mission Repair takes NO responsibility for the arrival of your unit under these conditions. If there is a service failure of any type on it’s way to us, you will need to contact the carrier and file the appropriate claims and/or grievances however we will help out in any way we can. We can help if you use our email label service, but remember that there is only a maximum of $100 insurance even if the device is lost in transit!

Interested in changing your shipping options after you placed your order? Give us a call and we will certainly help you out!

Thanks for your readership. I have a lot more coming!

Ryan

Mission: what’s next?

Hello there on this fine Thursday afternoon;

I just got back to my home office where the plans are in place to get moving into our newest location in Lenexa. I have close to “a million” emails that I need to get to, but some of the important items on my list today are complete.

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I stopped by the office in Olathe and my staff was hot and frothy…we’ve had an unbelievable amount of walk-in business today and my technicians along with my customer service representatives are all running at 110%. Tayler was holding her own, Dylan was in a great mood, Derrick, Roger, Lennie and everyone else were all working as a team. It really feels like there’s a lot of good going on right now.

However do you ever feel like leaving the office with a list of items on the “to do” list is a bad thing? That’s where I’m at when it comes to my daily activity list because there’s just no way for me to get everything done that I want to get done. It’s better for my psychi to feel accomplished, so I’m going to be working a little late tonight and I’m OK with that. What’s new, right?

With that being said, Mission Repair is getting a fresh start in a few weeks. We will be moving into a new Mission Repair location in Lenexa, Kansas and I’m really excited about that. My employees have some new opportunities for growth and the ceiling is lifted for them to learn and grow and be successful. I’m traveling again in a couple of days to my Lakewood, Colorado location and it’s always great to get up into the mountain air of the Rockies.

We are focused in on our goal of being the best service center for iPod, iPhones, Macs and Smartphones; and everything that we do is to bring the best possible experience. Have any questions on how we can help you? Give us a call at 866-638-8402. We’re here answering your calls until 7:00pm CST all week, and until 5:00pm on Saturday. Oh yes, we will be open on Sunday shortly per customer demand, I hear ya, we’ll be here for you.

Have a good evening, it’s looking like a delivery pizza is in my future. Yum.

Take care, Ryan

Mission Repair in Lenexa – sign mockup.

Hello there electronics lovers-

You may have seen my post yesterday about our newest location that we are opening to attract more customers from the Lenexa, Overland Park and surrounding Shawnee areas in Kansas.

So Melanie is mocking up our new sign, and we are going to be installing something to this effect:

Monument1

Yes, this is just a Photoshop mockup, but we’re going to occupy the entire lower monument sign on this totem. Of course, Kopps decorating center has been in this parking lot for about 80 years 😉 Our new space is perfect for the location, and completely accessible from either 95th street or 87th street right off the highway depending on which direction you arrive from.

I’ll be over at the new location for the rest of the day…and if my Internet is up I’ll blog from the open space and share some pictures!

Have yourself a great morning.

Ryan

Mission Repair in Lenexa is almost here!

Hello friends,

It’s been kind of crazy in the mind of ol’ Ryan Arter the last several weeks…I just got back into the office today from a quick trip out to Colorado and I’ll be heading back there in 3 days. So this is a chance to get some laundry done, pack up a few things, check my emails (682 of them in my inbox today) and take a look at my new building in Lenexa that is coming along perfectly!

The installers are finishing up the two bathrooms, we are having slate tile, new vanities, fixtures, etc. installed as we speak.

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This new location has a huge lit monument sign that you’ll be able to see from the highway in either direction right off of I35 and 95th Street. The best part about it is that there’s a Costco in the parking lot next to us, so I can see myself visiting for the $1.50 hotdog meal a couple of times a week 😉

We are on schedule to move in and open on August 17th, 2015…I posted “COMING SOON” on our website here but we’ve already had customers stop by the location and call us form the parking lot. No, we are not there yet. Mission Repair in Lenexa IS COMING SOON. For now, here’s a list of our other locations in case you need us sooner for that iPhone repair!

Take care, safe travels. Ryan

Mission Repair Opening in Lenexa, Kansas – Coming Soon!

Hello there blog readers-

If you’ve been following our blog, you know that we’re talking about our newest Indianapolis location a lot. In fact, we’re heading to Indianapolis Thursday night to have a final meeting (hopefully) with our new landlord out there!

There’s some more exciting news around the Kansas City area as well, and it’s that we’re moving to an amazing retail location just off of I35 in Lenexa.

Screen Shot 2015-07-15 at 11.28.55 AM

In fact, there’s a Costco right next door to us. We’ve got a gigantic lit up monument sign that hopefully will be up and installed by the beginning of August.

So check out our locations page to see when we will be having our grand opening. It’s going to tie in nicely with our 1 Millionth Unique Blog Visitor that appears will happen in the next 2 months. We will be celebrating that too in a big way. As of this morning, we are at 966,074 Unique Visitors (check the counter on the right!) and when we hit 1 million we will memorialize it in a big way.

Stay tuned…and if you’ve got a truck we might need some help moving a few items next weekend. I’ll buy the pizza 😉

Thanks for reading, Ryan

iPod Repair at Mission Repair.

Hello there-

With all of the data that we store at Mission Repair from the hundreds of thousands of repairs that we’ve performed for customers all across the country, I can see that iPod Repairs USED to be our number one service in terms of total numbers;

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But this year they have been surpassed by the iPhone repairs that we offer. We still service a significant amount of 4th Generation iPod Touch screens, and I think that my techs can do it in their sleep. In fact, we just trained Casey our newest technician to repair these yesterday to help break the monotony on the production line.

Also, it’s true that since the discontinuation of the iPod Classic by Apple, the demand for 160GB hard drives (the behemoth) has been on the rise, and the supplies and replacement drives are becoming more rare and expensive. Just a tidbit for those that like to keep 160GB of music on them at all times! Depending on how the music is formatted, that’s somewhere in the neighborhood of 28,000 songs. That should keep you busy for a while, but be sure to take care of that hard drive. Soon, they will be impossible to get!

Thanks, talk to you again soon, Ryan