What kind of tablet did you need repaired?

Good afternoon,

We just got a call from a customer asking if we fixed ASUS tablets…and the fact is that we do! Mission Repair offers the most complete line of tablet repairs– more than anywhere else you’ll find on the Internet.

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Don’t see a tablet on our list?  It’s OK, give us a call!  We are adding new services constantly, and maybe we just haven’t quite gotten your device on our list yet.

We service thousands of tablet screens for schools across the country, and many Apple One to One Schools enjoy the expedited services we offer here at Mission Repair.

Thanks for reading, don’t live with that cracked screen for too long!

Talk to you later, Ryan

It’s HOT outside. Don’t leave your loved ones in the car alone.

Hello Internet.

I took my dogs for a walk last night at our local dog park here in Olathe, Kansas and it was HOT out. All I could think about was the fact that my Husky/German Shepherd mix was panting the whole time; even more than me!

Don't leave your dogs, kids - OR IPHONES - in the car on a hot day!

Don’t leave your dogs, kids – OR IPHONES – in the car on a hot day!

Poor Shadow had fun, but he was more interested in getting home and laying in front of the fan…and I didn’t blame him. He ran for a few miles then just pooped out.

The same can happen with your electronics, and we see this a lot at Mission Repair. Customers have even claimed that their phones cracked due to extreme heat.

Virtually all manufacturers data sheets will list both the minimum and maximum storage and operating temperatures for their internal parts. In fact, many parts will be available in multiple versions designed to operate in more strenuous environments.

So for example an integrated circuit (IC) may be available in the following versions:

Commercial 0 to 70°C.
Industrial -40 to +85°C.
Military -55 to +125°C.

Needless to say, the cost goes up with increased performance. There are even chips specified for use in outer space. So for example a chip which costs $2 in the “Commercial” grade might cost $2,000 for the version rated for outer space! (As you can guess, your Samsung Galaxy S5 isn’t rated for a moon walk, but that’s probably ok.)

Let’s talk about the iPhone for a minute. According to Apple:

Use iOS devices where the ambient temperature is between 0º and 35º C (32º to 95º F). Low- or high-temperature conditions might cause the device to change its behavior to regulate its temperature. Using an iOS device in very cold conditions outside of its operating range may temporarily shorten battery life and could cause the device to turn off. Battery life will return to normal when the device is brought back to higher ambient temperatures.

Store the device where the temperature is between -20º and 45º C (-4º to 113º F). Don’t leave the device in your car, because temperatures in parked cars can exceed this range.

Remember that if it’s 87 degrees outside, it’s 132 degrees inside of your car on a hot clear day.

One needs to keep in mind that the temperature of the components is affected by two sources:

1) The temperature of the environment.
2) Self heating – some components generate a large amount of heat in operation, logic boards in phones are one example.

Please, don’t leave your expensive electronics in your hot car – especially when they are turned on – to avoid possible long-term damage and an extra trip into Mission Repair for a logic board repair. Oh yeah, don’t leave your “hot dog” in the car either, that’s just not fair.

Any questions? Give us a call 866-638-8402.

Take care, Ryan

Back to school – I just had a moment…

Hello folks,

After my lunch with Brae, it’s Thursday afternoon and it seems like the entire country is going back to school right now; my son Casey was just in my office this morning (he had an interview at the Olathe Police department, kind of cool!) and we were discussing his LAST YEAR of school. He is going to be a Senior this year, and then like some sort of magic – he will be done with school and off to bigger and better things. We aren’t quite sure what that means for him yet…a career in law enforcement? Become a chef? Who knows for sure…but college is in his future and right around the corner.

What I realized is that I just registered my youngest child for his senior year in high school. This is it, no more school registrations for me! I can just remember when I was saying “I can’t wait until I get both of my kids into Kindergarten. That will be great”. Well, not only is my daughter already in her 3rd year of college (holy moly) but my son is finishing High School this year. Simply amazing.

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I can tell that the entire country is in “Back to School” mode and it pretty much effects everyone, even those without children. I’ve seen a ton of Facebook posts today and many kids are starting back up already! Casey goes back next Thursday to begin the first day of his last year of school, and I know he’s 50% excited and 50% dreading that summer is already over.

We’re in the Back to School Spirit here at Mission Repair too. In fact, Melanie and I are working on a Newsletter that will release this afternoon with an awesome back to school special. We know you’re busy, and we can seen by our huge increase in orders that families are scrambling to get devices fixed before the school year (in fact, the school IT departments are back from vacation and sending in Purchase Orders like crazy!) and we want to help if we can. Our Newsletter special will help offset some of the costs that families might be incurring with all of the back to school madness. Want to be a part of the Newsletter blast? Just sign up here and you’ll get a copy later today!

Thanks again for reading everyone, and I’ll be back this afternoon in your email inbox with the Mission Repair “Back To School” special!

Take care, Ryan

Weekend Plans?

Hello M:R Nation –

You know it’s Friday when you hear that question!  Yes, Friday.  A day to think back on all of the weeks accomplishments and to look forward to all the fun activities/ hours of relaxation. Since the weekend is only about 2 hours away for some of you lucky folks, I wanted to post a quick blog, reminding everyone of the awesome coupon code that we are currently offering and to review our weekend hours.

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If you are out and about, or browsing the interwebs this weekend and find yourself in need of a TabletSmartphone or Laptop repair + enjoy saving money, you’ll find this treat to be super sweet!  We’re giving a 14% off coupon to everyone (even those not graduating) that began yesterday and lasts through May 31, 2014. 14% off in honor of the class of 2014!! This is a great opportunity for some real savings and what better time to take advantage this weekend! 

We will be opening at 10am on both Saturday and Sunday and remain open until 5pm! This should give you ample opportunity to visit one of our locations to call us up to get your order started! If you do decide to visit us at our Olathe location, please be aware of the pesky road work and consider the alternative route:

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Cheers, Troy

Kansas City customers- Mission Repair’s website is for you!

Hello friends, thank again for stopping back by the blog this morning.

We’ve been operating for the better part of a decade now, and Mission Repair started out primarily as a “mail in” repair center. We are in the middle of the country, with a huge technician floor, with room for expansion at our fingertips. We’ve often thought that we’d never go into the retail business (See: Mission Repair Express) nor we would actually cater to or offer a streamlined walk-in customer experience.

Boy was I wrong!

We of course have opened our first retail spot in Mission, Kansas and we have also reset and expanded our front office at our main headquarters with a customer waiting room, vending, television and showroom. This gives our waiting customers something to do rather than waiting in a small dingy crowded office space that used to be our front lobby.

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What else have we done for our local customers? We’ve taken our website one step further and added “Customer Dropoff” and “Customer Pickup” to our shipping methods when placing an order online. This makes it easy- if you place your order online, there’s no need to wait when you arrive to fill out the necessary paperwork at our location.

You can place the order, pay for it, print it out and just drop it off at one of our locations if that’s what you choose. It makes for a much more efficient customer experience and you can even enter those coupon codes that you might have online before you ever arrive! Everyone loves a good sale!

Now there’s no reason to “pre-place” your order, but if you do, you’ll be a step ahead of the game when you arrive at our location. Thanks again for stopping by!

Take care, Ryan

So it snowed in Kansas City yesterday. Just a bit….

Hello everyone, we’re back in the office and at full operations at Mission Repair – almost.

Yesterday was incredible though – in fact Kansas was declared in a “State of Emergency” and even the Kansas Government shut down yesterday due to the Winter Storm “Q” that blanketed us with snow. We actually opened up Mission Repair yesterday and worked until about noon- then we took a vote and the employees wanted to leave for home before the roads got any worse. It was a good decision on their part…

Here’s a shot of my backyard when I got home:

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There’s my two dogs in the background, and that’s about 15″ of snow covering my patio table. It’s the biggest dump of snow that I’ve ever seen since I moved to Kansas in 2001. It was a sight to see! I did use to live in Colorado, which gave me some experience with the snow. In fact, yesterday’s Kansas snow was a “normal” Colorado snow – “normal” in that you’d still go to work or school and Colorado didn’t “shut down”. It’s interesting to see the differences in people’s attitude from different states. Kansas City just isn’t prepared for this kind of weather to hit…

So the airports were all shut down, and we didn’t receive any shipments in from FedEx yesterday. In fact, it’s 10:34am we we still haven’t received any today…but we’ve been told that they will arrive.

Rest assured that we are fully staffed (actually only one employee didn’t make it in today!) and we will get these repairs pumped out as soon as possible.

Thanks for sticking in there with us. This was a strange storm that has seems to have moved on. We will keep you posted on our progress.

Thanks, Ryan