Presidents’ Day Sale Extended!

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Presidents’ Day Sale Extended! Save 15% Now Thru Saturday 2/20/16!
Yes, you heard it right…we didn’t send a blog earlier in the week with a Presidents’ Day Sale so it’s time that you heard from us.  We’re offering 15% off your next full-price repair at Mission Repair.  Simply use coupon code “GEORGE” to receive 15% off on your new order now through Saturday 2/20/16 at Midnight.  If you visit one of our locations, just show us a copy of this newsletter and we’ll be happy to extend this discount when you stop in for a repair.

Have a great weekend,
Ryan
(Please remember this coupon cannot be combined with any other coupon or discounted repair price including “Got Repair” discounted repairs.  Valid on new orders only!)

It’s a sign.

Hello there, good morning blog readers!

Good news about my new location in Colorado, and we’re now officially “Finished” with this site. The new sign went up on Saturday!

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I know, it’s just a sign. However this is a new venture for me because normally our signs are pretty simple and constrained by the city in which we reside, or the building limitations, or some other factors.

My Corporate headquarters and flagship retail store in Lakewood Colorado has what I would consider a “real” sign that’s LED lit and ready for action!

The process is not an easy one; personally I take business signs for granted and don’t think twice about them when I see them. Now that I’ve been in the “sign market” for about a year ordering, designing and having signs installed on our Mission Repair locations, it’s a task all in itself!

At this location, the fruits of my labor have paid off, and we can put this project to bed. See you in the store!!

Take care, Ryan

My dog ate my homework – and my iPhone?

Hello there, this isn’t a new joke, I understand that. “My dog ate my homework” has been used as an excuse to get out of turning in assignments in class. But “my dog ate my iPhone” is a newer concept. Do these things taste good?

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I’m, not sure if this device was actually eaten by a dog, but it’s definitely something that needs to be repaired…and repaired fast! We’ve got the team to do it; this phone will certainly need a new front glass and back case and Lennie is on it right now.

If you find yourself with a device that’s been “mangled”, just give us a call. We’ll do what we can to get you back into shape.

Take care, Ryan

“But there’s a guy repairing iPhones on Craigslist that’s $10 cheaper”.

Hi again everyone…we hear it every day.

Yes there probably is a guy on Craigslist offering iPhone Repairs and his advertisements sound appealing…check out this example (you can click on it to get a closer look):

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iPhone Repairs – This guy knows more about phones than ANYONE else!

Yes, that’s a nice line of phone repairs. I especially like the tag line at the bottom “Won’t find anyone else that knows more than me in town”. That’s a bold statement!

Then there are random other ads like this one right in our home town:

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Watch out for illegal parts!

Please don’t ask about color conversion, Red, blue, pink etc – because these are counterfeit parts and illegal for sale! I would most certainly stay away from anyone selling or touting illegal parts. Apple never made a pink iPhone so how is this guy getting trustworthy parts for it?!?

What you’ll find when you call these ads in many cases is a person performing repairs and services on the “side” – which can be ok – if you don’t mind risking your device to an individual that you might not ever be able to get a hold of again or worse – may damage your unit beyond repair and also take your money. With all of the scares about Craigslist and the number of police reports about fraud, thefts and physical bodily harm that can come from meeting someone on Craigslist…it’s just not worth the $10 savings that you might receive in my opinion!

The truth of the matter is that most of these “businesses” are NOT legitimate. Some are, but anyone doing repairs in their spare time and making money…needs to have a business license, pay taxes, provide receipts and a long list of other requirements just to operate LEGALLY. A legally operated business will stand behind their services, have a business entity established and reports their income to the IRS.

Think about it- if you deal with a person that doesn’t report their income to the IRS, which is illegal by the way, there’s very little accountability for them to do the right thing.

The point of this post is that we here at Mission Repair do operate “above the table”. That is, we do have an established business entity with a Federal Employer Identification Number, we do pay our taxes, we do have a physical location, we do have a toll-free customer service line that is answered 7 days a week and we do care about our customers.

So how do we combat the “lower priced” guys on Craigslist? When confronted with an ad for a service that we offer that is lower priced the sell is easy- we just explain that we offer 1 year warranties, our Got Repair benefits that come with each screen repair, we are always available 7 days a week for our customers and that we encourage walk-in business without an appointment. The bottom line is that we’ve are approaching 200,000 completed repairs at Mission Repair and we have the talent to back up our claims!

If a customer still chooses to use someone on Craigslist, that is fine with us. However we have fixed countless “Craigslist Repairs” for customers. Buyer beware!

Ok, that’s enough bashing on Craigslist. In fact, it’s not Craigslist that is the issue, because I use it from time to time. Last year I bought my son’s vehicle on there and it turned out to be a great deal!

Last tidbit- it’s not always cheaper on CL…that last ad above that touts $39 iPhone Screen repair…we perform the same repair at Mission Repair for $29. It DOES pay to shop around!

Have a great day, Ryan

What is Labor Day at Mission Repair? Coupon inside!

Hello there everyone and happy Friday!

We are closing up a record month here at Mission Repair. We had another new employee start today on our production line. . .not only a record month in sales, but a record month in new employees starting. I always told myself that once I can’t remember everyone’s name, I know that we’ve made it big.

Well Adam started today so my “name memory” is still working fine 😉 I think that once we get to 50 employees I may start to become “forgetful”. I pride myself in knowing who’s-who and what’s-what in my business; but once I got over 30 employees I noticed myself losing grasp on a few things. It’s OK, that’s what my managers are for, right?!? I just have to learn to let go of certain tasks. It’s change that’s the hardest, but it’s also a ton of fun.

Speaking of employees, everyone is getting a well-deserved day off on Monday for Labor Day. You may ask: “What is Labor Day?”

Well there is an official definition that is something about a workers strike back in the 1800’s and it quickly became a National holiday soon thereafter. Others say that they recognize it merely as the beginning of the school year…or the official end of the summer. Of course it’s is typically the last day that the city pools are open for the year.

At Mission Repair, we celebrate it just like many other retailers and online businesses do – we have a sale!

So what can you expect from this amazing Labor Day weekend at Mission Repair? Firstly we will be open for business as usual Saturday and Sunday. Come on over to our service center and we will be happy to take care of you! We will be closed on Monday 9/3/12 so be sure to make note of that!!

Additionally, we are offering a whopping 20% every order placed this weekend online. That’s right. 20% off. That even includes 20% off of the shipping on your repair order. I dare you to try to find a better price on any of Mission Repair’s services. You won’t find it!

So if you’re in need of an iPad repair, iPod glass repair, iPhone fix or other Android Cell phone service. Click on over to the Mission Repair website and use coupon code “dayoff” for your 20% discount.

This offer runs Saturday (9/1/12), Sunday (9/2/12) and Monday (9/3/12) ONLY. Offer not good on orders placed any other dates and not good in conjunction with any other offer or discount. It’s simply amazing.

I’m back to the grind stone – that’s probably some sort of saying from the 1800’s as well. To me it means “Back to work Ryan”. I’ll talk to you again soon.

See ya, Ryan

There goes Casey off to school and 20% off your order at Mission Repair!

Hello folks, so I saw my boy off to school today. It’s his first day of his sophomore year and he got his first car this summer. Life is good for him right now!

So it’s the same every year since he started kindergarten. The first day of school is amazing and fun and exciting and nerve-wracking. Last night he got all of his supplies ready (which included 7 boxes of kleenex! I mean how can you carry 7 boxes of Kleenex and all of your other stuff?!)

Casey is ALMOST a man. I say “almost” because he’s not 18 yet and I still want to protect him even if he is 6 ft. tall and has a size 13 shoe – he’s still my little boy and I’m trying to always watch out for him. In fact, I snapped this picture and you can see it on his face. Basically he’s saying “Dad, did you really have to come to school with me and take my picture in the parking lot?”

Yes I did.

So I got a little choked up and sent him off. My little “big” boy is no longer the Freshman at school. Times-are-a-flying!

Here’s to the back-to-school time of the year and in case you missed it, enter coupon code “backtoschool20” for any order placed on the Mission Repair website and you’ll get 20% off that order now through 8/21/12. Amazing.

Take care, Ryan

Mission Repair expansion and all that it entails.

Good morning everyone, it’s been a tough couple of weeks.  Working late nights and early mornings makes the days go by quickly, but at my age I need my beauty rest.  I had a buddy who’s motto was “sleep is for the weak”.  Well chalk me up in the weak category I guess, I could use a nap right now!!

We’ve been hard at work with yet another building expansion.  Why are we expanding?  Well it’s a necessity.  We need space for the new people that we’ve hired and we are on the largest hiring spree in the company’s history.  We need technicians, customer service personnel, shipping and receiving clerks – all to get started at Mission Repair asap.

Within a week, this space will be fully operational and at full staff!

Our new addition will house our newest 30 employees that are coming on as fast as we can get them screened, interviewed and hired!  Need a job?  EMail our General Manager Troy = troy@missionrepair.com.

It’s the result of a ton of hard work and rapid growth. All of which are happening at Mission Repair. This newest addition will bring an entirely new “production line” style of service that you’re not used to from Mission Repair – we are going to be able to run repairs down the line and generate an exceptional run rate which only means one thing for our customers. . .faster service at a better-than-ever-before pricing.

It’s a “win-win” for everyone.

OK, I’ve been asked for a new coupon code from several fans of the Mission Repair FaceBook Fan page. I’ll bring you one shortly!

Best, Ryan