Top ways we hear how people ruin their iPhones.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life! We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

iphonewater

I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan

Mission:Possible.

Our Mission, which we have chosen to accept!

When we take a mail-in repair from one of our customers across the country, the process becomes simple and we will typically email the customer shipping instructions on how to get their device into us.

Many customers opt to use our pre-paid shipping labels that are filled out and very simple to use. Others like to ship devices into us on their own and some add their own creative touches.

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In this case, out customer addressed us as “Mission Possible”. I love it!!

Now I’ve been called a lot of names over the years, but this is one of them that I like 😉

Mission:Possible at Mission:Repair. We are here for your electronics repair needs and have been since 2008. Yes, we take mail-in repairs from all over the country (and even Canada!) for customers that aren’t close to a Mission Repair Store. It’s been our specialty…and we are coming in our busy time of the year, so we are hoping for another blow-out end-of-the-year holiday season.

Thanks again for reading, I’ll be back right here in the blog much more today. I feel some writers creativity starting to flow!

Take care, Ryan

Mission Repair Locations – for iPod, iPhone, Tablet and Computer Repairs

NATIONWIDE MAIL-IN SERVICE

We are still the best in the business at Mail-In Repairs. We’ve been there from the beginning and will be there until the end. There are thousands of customers every month that have their devices repaired and if you’re one of the many that doesn’t want to make a trek out of the house, our exclusive mail in services are for you.

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Shipping your device to us? Please place your order on our website and follow our shipping instructions. Need help placing your order? Give us a call at 1-844-459-0105 or email sales@missionrepair.com.

LOCAL WALK-IN SERVICE – OPEN 7 DAYS A WEEK!
We also take local walk-ins with no appointment necessary! Want your device repaired while you wait? Ask us about our express service and view the map below for our locations.

Business Hours:
Monday – Friday: 10am – 7pm
Saturday – Sunday: 10am – 5pm
CLOSED MAJOR HOLIDAYS

Lenexa, Kansas Store
OPEN FOR BUSINESS!
9214 Marshall Dr.
Lenexa, KS 66215
913-353-9233

Mission, Kansas Store
OPEN FOR BUSINESS!
5604 Johnson Dr.
Mission, KS 66202
913-284-0994

Lakewood, Colorado Store
OPEN FOR BUSINESS!
3234 S. Wadsworth Blvd.
Lakewood, CO 80227
720-897-6297

We’ll see you here! Have a great morning, Ryan

Father’s Day Specials at Mission Repair – now’s the time to give Dad the gift.

Happy Father’s Day To All The Dads!

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We at Mission Repair are celebrating Father’s Day by offering 15% off any repair service this weekend. If he’s been waiting to have his computer or tablet repaired, you can spoil him this weekend and save some money too! Already have your Father’s Day gift covered? No problem! This coupon can be used on any service, not just for dad!

Just use coupon code “FD15” at checkout online to save 15% off your repair order now through Sunday, 6/21/15. Visiting one of our walk-in locations? Just present this newsletter to your customer service representative to receive the 15% off your order.

Have a great weekend, I’ve got a nice plan on Sunday where I get to cook for the kids. How did that happen?!?

Take care, Ryan

(Offer cannot be combined with any other coupon, including Got Repair. Expires 6/21/15 at midnight.)

Argh- iPhone 5 SMASHED! And it’s mine.

Hello everyone, so I own a repair business, you might of heard of it…it’s Mission Repair. We service and repair thousands of devices each month including iPhones, iPods and Samsung Smartphones. The point is that we service a lot of screens due to breakage, and until now, I’ve never actually broken the screen on ANY of my personal devices. The day was bound to come:

So I have a cracked iPhone 5 screen. We are repairing them at Mission Repair but stock is so limited at the moment in the market that I can’t really spare a screen for myself. I was at the Apple Store recently looking for some iPhone 5 dock adapters, and ran this issue by the geniuses. They said that they didn’t have any stock either, and to run a piece or packaging tape over the front so I didn’t get any glass into my skin. Lovely!

So I did just that. I came back to my office and placed a strip of tape down the front. I know that this is not a new trick, and we get them in like this all the time, but it appears that it’s Apple’s solution for now. As a side recommendation: if you try this trick, don’t forget to cut a slit where the ear speaker is or you’ll have trouble hearing your callers!

So for all of us that are waiting for the iPhone 5 glass repair, hang tight. It looks like we will be coming off of backorder very soon as we have brand new stock en route. Do you need this repair? You can email jenny@missionrepair.com to get on the waiting list, or place your order now and your phone will be repaired in numerical order. Like me, slap a piece of tape on there and use it for now. . .we’ll get ya fixed up soon.

Best, Ryan

Mission Repair featured in Google Small Business Study!

Mission Repair and Google partnered together this year to talk about small business. Google picked us here at Mission Repair to be the Small Business representative for Kansas for this most recent study on how Google helps small businesses grow.

Just click on the picture then click the link “view and download” to see our discussion. While there are many businesses in Kansas, we caught Google’s attention and landed the top spot – subsequently, we were able to participate in this awesome interview! There were 50 businesses featured throughout the United States and we here at Mission Repair are gleaming with pride as Google’s top pick in the Sunflower State!

What does this mean? Well Google told us to “be ready for the press to call”. I’m waiting by the phone as we speak and ready to talk to everyone!!

Thanks again to Google and for all of our readership. Without you, none of our success would be possible.

Best, Ryan