Cyber Monday Specials? OK!

Hello folks, yes we will have a Cyber Monday special at Mission Repair. What and when is Cyber Monday? Well I’m glad you asked. . .

It’s the biggest day of the year for most online businesses (such as ours!) and we’re happy to be a part of this Cyber revolution.

Wikipedia puts it as:

“Cyber Monday is a marketing term for the Monday immediately following Black Friday, the Friday following Thanksgiving Day in the United States, created by companies to persuade people to shop online. The term made its debut on November 28, 2005 in a Shop.org press release entitled “‘Cyber Monday’ Quickly Becoming One of the Biggest Online Shopping Days of the Year”.[1] According to the Shop.org/BizRate Research 2005 eHoliday Mood Study, “77 percent of online retailers said that their sales increased substantially last year on the Monday after Thanksgiving, a trend that is driving serious online discounts and promotions on Cyber Monday this year (2005)”. In 2006, Shop.org announced[2] that it launched the CyberMonday.com portal, a one-stop shop for Cyber Monday deals. In 2010, comScore[3] reported that consumers spent $1028M online on Cyber Monday (excluding travel, 2009: $887M), the highest spending day of 2010.”

Since it’s a fun day to “celebrate” we’re happy to extend an amazing Cyber Monday coupon to get our customers excited. What is the coupon code?

Not yet my friends, it’s a Cyber Monday deal! Check back with us soon!

Best, Ryan

The truth about the iPhone 4 Glass Replacement!

Hello everyone, this post is in response to the THOUSANDS of you that have read my earlier post about iPhone 3G Glass and Digitizer Replacements. I just need to clarify some of the questions that we receive constantly about this particular repair.

The dreaded iPhone 4 “cracked glass” issue!

We are flowing a massive amount of 3G Glass Replacements through our business these days – iPhone 4 parts and repairs are steadily growing and I want to clear up a few inquiries right here:

1. The 3G/3GS Glass and Digitizer WILL NOT WORK in your iPhone 4. As they look similar, they are 100% different products and not interchangeable.

2. The iPhone 4 Glass Repair is more expensive than the 3G and 3GS iPhone Glass Repair. The reason is that the iPhone 4 version of the glass was an assembly of the glass, digitizer, and LCD screen. The 3G version has a separate LCD screen, and therefore it’s a less expensive assembly.

3. You cannot just replace the glass on the iPhone 4. To fix a cracked glass on an iPhone 4 we must replace the glass, digitizer and the LCD as I stated above. These parts are (for a lack of better term) “fused” together from the factory. There is just no way to safely separate and reuse any of these parts.

4. You cannot use “plexiglass” and perform your own “cheap” repair. This is ridiculous. I have seen posts advising this and I challenge anyone to prove that they can get the touch digitizer and LCD off of their broken glass front and get it to work with a home made plexiglass front. Can’t be done.

5. We do sell “Do-it-yourself” iPhone 4 Glass assemblies. You can find them on our website. The 3G version is much easier but it’s still only for the very “technically inclined” end user.

This will help with some of the common questions, for sure. We know that there are many theories out there but you can take solid advice from us here at Mission Repair. We’ve repaired THOUSANDS of units and it makes perfect sense to listen to the voice of experience. Still have questions? Give us a call at 866-638-8402 and we’ll get you on the phone with a technician right away!

Thanks everyone, have a great weekend. Ryan

Mission Repair in the New York Times Today!

Yup, I got a chat from a friend saying that we were in the Times today! Pretty cool- it’s about iPhone repair, and in the article the author calls out Mission Repair touting our mail-order services. In addition, one of our affiliates, 3gcrackedglass.com also got a mention- good job over there guys!

You can read the article here: Mission Repair in the New York Times.

Remember, there’s a reason that we got top billing. Mission Repair received the top Gold Award for the Best iPhone Repair Site by toptenreviews.com, for 2009 AND 2010. That’s all we have to say 😉

Take care everyone. We’re working on our site to accommodate all of our new Protect Me™ Plans that are launching with our exclusive iPhone and iPod Touch App VERY soon!

Ryan

Happy Anniversary Mission Repair!

Yummy! Here’s our cake for this year’s Company anniversary celebration today! We’ll be cutting into this delicious goodness in about an hour. . .because we all need an eating “break” from the HUGE BBQ lunch we had today! The employees all gathered around the BBQ this afternoon as we cooked up a ton of food- no one is going home hungry. . .here’s a shot of some of the group up in our break room:

The front office smells like burgers right now. . .I think that it might also be embedded in my shirt 😉

Well here’s to another successful business year and another optimistic year ahead of us! We want to start this fiscal year out right with our new iPhone App. Coming to the App Store VERY SOON! Stay tuned!

Have a great Thursday!

Take care, Ryan

P.S. If you’d like some cake and ice cream, stop on by our office betwen 3 and 4 o’clock today. I’ll bring you a plate!

iPhone 2G Repair Testimonial. I just had to post it.

Hello loyal blog readers – if you’re experiencing slow blog response times – I apologize. We’re getting a blast of traffic and things should be back to normal soon. On a daily basis we receive emails from satisfied customers and I typically add them to our customer testimonials page, however this one in particular hit me pretty well so I’ve decided to post it up. I can sincerely appreciate the time and effort that it took to even write about his experience let alone give us the full details on how he came to the decision to use us here at Mission Repair. Let’s get to it:

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A note of gratitude for the EXCELLENT workmanship & process that Mission Repair has provided & instituted w/regards to my repair service order #44588.

My iPhone 2G required immediate repair service & not knowing where to turn, I did what most of the world does google. I couldn’t believe that living on the east coast (New York Tri-state area) that no reputable walk-in/mail-in repair service existed locally.

With the new iPhone announcement/deployment just months away I really didn’t want to use my available upgrade for the existing iPhone 3GS platform even though everyone I talked to stated that that was the most economical & most likely route most folks would take, so it came down to:

Keep existing cracked/destroyed iPhone 2G w/its hopeless looking screen.
Go back to my back-up Palm Treo for six (6) months.
Or attempt a repair.

And that’s where I begin, I came across Mission Repair service via an article about one of your competitors XXXXXX (From Ryan: we will name the competitor XXXXXX – we are not in the business of calling out the competiton!). XXXXXX was recently featured in a write-up. . . After reviewing the article & checking out their web-site & determining the service repair process along w/fees, etc., I was ready to contract w/them for the repair. But then I had the great fortune of stumbling across the TopTenReview article on iPhone Repair Service.

After reviewing the article & all of the web sites I was no longer sure that XXXXXX would be my best selection, eventually it was narrowed down between XXXXXX & Mission Repair. The ranking/rating between XXXXXX & Mission Repair were ever so close & they both provide valuable services like shipping, community, security & customer service.

But there were two words in the ratings that held up my decision, & I must’ve read them a hundred times & I kept coming back to the ranking/rating comparisons between Mission Repair & XXXXXX. What was it? Well read for yourself – “Mission Repair SHINES in the burgeoning sea of business specializing in iPhone & iPod repair service, vs XXXXXX is ANOTHER leader in the iPhone repair services industry.”

So I waited till Monday morning w/questions & pricing in hand I decided to see for myself if the rankings/ratings & those two little words would differentiate between the two. I called XXXXXX first since their pricing was a tad cheaper + I found a discount coupon to use as well. While the young lady was knowledgeable she seemed like why was I bothering calling if I had all the information from the web site & had read the articles/ratings. They were like any ANOTHER leading company. Being from the east coast I just put it off as their way of I being ANOTHER early Monday morning customer call, so I next tried Mission Repair.

Well just as the TopTenReview article on iPhone Repair Service states Mission Repair was true to the word they “SHINE”.

I was treated as a customer s/b, with an energetic feel for yes we want your business, yes we will do everything right & treat you as a valuable commodity. And on top of that we will meet/beat the competitions price, that attitude made Mission Repair a no brainier to select at least for me.

So got off the phone retrieved credit card & placed the order Monday, morning January 11 @10:19 AM a few minutes after hanging up w/Mission Repair not only for the repair service but also added a battery replacement (since iPhone is 2+ years), along w/their 3 Way Mission Repair Kit delivery service.

At 11:25 AM first correspondence via email, acknowledgment of order recently placed & add’l information concerning shipment. At 11:30 AM an add’l email providing information on preparing phone for shipment (i.e., SIM Card, accessories removals, instructions concerning 3 Way Box Service Shipping).

Next day Tuesday, January 12 @2:01 PM FedEx box arrives, a swift review of contents & a faster placement of iPhone in its required space & the required Handheld Work Order, ensuring tape eclosure secures box & voila off to FedEx drop location. Less than an hour later 2:48 PM box in FedEx hands w/an estimated Wednesday, January 13 delivery ~3 PM to Mission Repair Headquarters Olathe, KS.

Again smooth as silk, repair box arrives in Olathe, KS Mission Repair Wednesday, January 13 @8:35 AM.

At 10:12 AM received email from Mission Repair confirming shipment received , type of repair requested plus add’l service requested & that technicians will soon begin repairing the unit. Again was this just a dream it was just so easy & smooth. Everything was going exactly as they stated it would.

Oh well now for the the hard part – waiting. Well the wait wasn’t long.

I received an email @2:49 PM telling me that the repair service had been completed, the unit was tested & shipment on its way back to me w/a FedEx tracking link to track the order.

I logged on to their web site to check the order & sure enough it had a tracking# that depicted it was on its way back to me. The My Account on their web site is meticulous w/information concerning the order, tracking & repair complete w/employee initials as to who received/inventoried & who repaired/tested the items prior to return shipment.

So now for the next phase. When will it arrive?

Less than 24 hours later Thursday, January 14 @11:12 AM my iPhone arrives with the digitizer/LCD Screen repaired & looking just GR8. I can’t begin to say how thrilled & smooth the entire episode unfolded except of course why I needed your service in the first place.

My first & only experience was just unbelievable, easy, & smooth as silk the best stress free 96 hours I have ever encountered. The whole process is just as the Mission Repair Promotional Video states on your web easy stress free!

Mission Repair has a spot in my iPhone Contact list, complete w/logo, & since I know that I will return as a REPEAT SATISFIED customer because w/have two add’l iPhones (i.e., one 2G & one 3G) in our Family Plan. In fact I have kept the Mission Repair shipping kit & have stored it in a safe place, I just hope that the service that I’ll need will be for battery replacement & not for any crack screens.

But be assured that if it turns out to be the latter I know that we are in good hands that “OUT SHINES” the competition.

Ryan you & your team are awesome!

Regards,
Hector C.

—————

Well there you have it. Thanks for the email Hector, you’re our hero. I have you in my speed dial as well.

Ryan

It was my birthday. . .let’s have some cake and 15% off your iPhone Digitizer Repair!

Hello there everyone! I don’t normally talk about my own birthday, but I just had to post a pic of the cake that I enjoyed:

Yes, I know, it “dates” me. I turned 39 yesterday and yes I’ve gone though some of the usual “life thoughts” and reflecting that I always do at birthday time. I’m thankful for my health, family, and friends. The other positive note is that I’m still “30-something” for another year! Yeah, I’m holding on to that one!

OK, the first full week of 2010 is in the books here at Mission Repair. The very first work day of 2010 was a record breaking day for us = most number of orders in a single day. Every time I look at our website stats and our phone lines, I’m very impressed with the way things are progressing for the business. . .it’s going to be a stellar year!

Let’s run a new 15% off special. I’ll take $15% off your iPhone 3G Glass/Digitizer Repair or iPhone 3GS Glass/Digitizer Repair now through 1/22/10. Just use coupon code “ipodcake” and we’ll take 15% off these repairs! Just remember that you cannot use that coupon in conjunction with any other coupon.

Thanks everyone for the birthday wishes yesterday, if I haven’t replied to you yet, I’m workin on it!

Best, Ryan

Mission Repair ranks #1 for iPhone Repairs!

Well, this is an early Christmas present for me. We’ve won the Gold Award for being an outstanding iPhone Repair Company. I was checking my daily internet feeds and came across an Independent website that provides reviews and information on businesses. Their slogan is “We do the research so you don’t have to.” – The site is http://www.toptenreviews.com – Sounds appealing and they did a comparison on iPhone Repair companies in the US.

We landed the #1 spot.

It’s just another reason that you can trust Mission Repair to treat you right. We rated extremely high on their scales and they even left a few things out!! Nothin like being number one 😉

Here’s a link to their site and a link to the review so you can check it out!

Don’t just take our word for it. Check out our ranking on Top Ten Reviews and feel free to give us a call if you have any questions.

Best, Ryan