Not local, but still need your iPhone Repaired?

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It’s no secret. We’ve been in business for years since 2008 and we have the best reputation, most ambition, best prices and highest level of customer service. Mission Repair is the leading Apple Service Center in the United States. Don’t take our word for it, we receive praise, awards and accolades from the top publications in the industry.  You’ve read about us in the news or heard about us from a friend. Now you just need to try our services but found that we are in Kansas City. Let’s talk this one out!

First of all, we are in Kansas City to reach the entire USA with ease. Trust us, it’s costs a lot less to move an item from Kansas City to New York vs. from Los Angeles to New York. We’re here to save you money with the best possible negotiated FedEx Rates in the industry! Additionally, we have developed and are proud to provide the easiest and most efficient way to move your item to and from our service center; instant email labels for iPods, iPhones, Cell Phones, Mac Laptops, Amazon Kindles and iPads offer the best protection, fastest turnaround, and least expensive way to pack, ship and insure your device for transportation into us!  Read over our shipping instructions if you have any questions, or give us a call at 844-459-0105.

Take care, Ryan

 

Top ways we hear how people ruin their iPhones.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life! We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

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I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan

It’s a good idea to insure your package when you send it to Mission Repair!

Hello there friends,

It’s getting mighty scary out there since Halloween is right around the corner. I don’t know why but we are really immersed in this Halloween season. I’ve also already had my fair share of “fun size” candy bars here at the office!

I wanted to talk about another scary scenario; while we take in mail-in repairs every day from across the USA, there are times that the shipping service makes mistakes. Take this package that we received today for example:

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No, there isn’t an accordion in this box, there was actually a Microsoft Surface 2 in there that somehow miraculously wasn’t damaged more than expected. A good amount of bubble-wrap took care of that.

But this is a reminder then when you send in your devices, it’s just a good idea to add “replacement value insurance” on your package in case it arrives in worse condition than this one did. We all know that things can happen, and our shipping carriers are not perfect.

“Boo” — there’s your scare of the day from Mission Repair 😉

See you tomorrow! Ryan

The storm has passed. And a coupon!

Hello there storm watchers!

If you’re in the Kansas City area (or at least in the Olathe/Lenexa/Overland Park area), you know that we just had a gnarly storm pass through that knocked out some power, moved some patio furniture around and caused some panic amongst us locals for a bit.

Skies are clear and the storms have passed!

Skies are clear and the storms have passed!

It’s amazing how we get riled up so quickly- just before the storm hit not only did I get an alert on my phone, but 3 different text messages from 3 different people warning me about it. I do appreciate the “heads up” when it comes to anything that can cause me to be in danger, I’m not so worried about that. However I have seen, in multiple instances, that when the weather “authorities” start to sound panicked, the rest of us tend to follow along. It’s worse when there’s snow out…

Now you can hear it from me, the weather “authority” for this morning…it’s OK to go outside now!

The storms have passed and customers are starting to arrive in normal numbers at our stores here in Olathe and in Mission Kansas. Our Colorado store never had any issue of course. It’s just been rockin’ like normal – they’re thinking “what storm?!?” like the rest of the country 😉

If you do get our and visit either our Olathe or Mission stores today, don’t for get to PRINT OUT YOUR COUPON for savings today, tomorrow and Friday.

Talk to you soon! Ryan

Time to do some good again…

Happy Friday friends,

I’m gearing up for the PurpleStride 5K taking place tomorrow, Saturday, May 2nd which support the fight against pancreatic cancer. I’m part of a running team – “The Lakers” – not because of the professional basketball team, but because we all love the lake.  Speaking of the lake, I think it’s time to get the ski boat out of storage and into the water…but that’s another blog altogether 😉

Screen Shot 2015-05-01 at 11.11.07 AMWe are hoping to get an even bigger group than last year to run / walk in memory of several friends and family members, including my father Gary Arter that passed away a few years ago from this terminal disease.

So I’m here at Panera Bread this morning catching up on a few Mission Repair blogs and emails…there are times that working “out of the office” is good for me.  Oh yeah, and I can finish up my “training” for the 5K by having a bagel and cream cheese.  Ok, so I’m cheating a bit with my diet today, but from experience:  you’ve got to do what keeps you happy.  Right now, it’s a bagel and cream cheese for me 😉

Have a great day everyone, Ryan

My dog ate my homework – and my iPhone?

Hello there, this isn’t a new joke, I understand that. “My dog ate my homework” has been used as an excuse to get out of turning in assignments in class. But “my dog ate my iPhone” is a newer concept. Do these things taste good?

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I’m, not sure if this device was actually eaten by a dog, but it’s definitely something that needs to be repaired…and repaired fast! We’ve got the team to do it; this phone will certainly need a new front glass and back case and Lennie is on it right now.

If you find yourself with a device that’s been “mangled”, just give us a call. We’ll do what we can to get you back into shape.

Take care, Ryan