The Kracken?

Hi there!  Have a cracked screen?

At first glance, it doesn’t even look recognizable.  This is an iPhone 6 that arrived recently at the Mission Repair lab in Lenexa Kansas, and it needed some TLC to say the least.

Sydney got right on it and cleanly removed the shattered screen assembly.  She’s not one to mess around and she’s got the technical capability and tenacity to get this tedious job done fast.  She’s a “robo-tech”.  That’s a compliment!

To answer my own question, no we typically don’t see screens more damaged than this.  This one is pretty bad, but fortunately all that was needed was an iPhone 6 screen to be installed and the customer was on their way.

Questions?  844-459-0105.   Thanks!  Ryan

Top ways we hear how people ruin their iPhones.

Hello friends-

Ruin is a strong word, I should say “ruin your day”, because in all of these cases, the iPhone can be fixed! It’s why we are in business.

I thought it was time for us to run some data through our system and come up with the top 5 ways our customers have reported damaging their iPhones. This data is similar for iPods and Android phones. Without much more to say, let’s see what and why things are happening to our customers in real life! We will start with #5:

5. It just happened.

Unfortunately we hear this a lot. “I set the phone down and the next time I picked it up, the screen was cracked”. Or, “I left my phone in the car overnight, and now it won’t turn on.” These types of issues are a mystery. Spontaneous breakages. I think it’s the aliens that did it.

4. Animal ate it.

Well, I can’t really say “ate it”, but truthfully there are many times that either the family dog thought the device was a chew toy, but we are also going to include dogs stepping on devices in this one. We hear this a lot: “my dog stepped on my iPad” and the next thing you know is that we’ve had to replace a cracked glass on the device.

3. Pulled by the cord while plugged in.

It’s never a good idea to plug your iPhone in then string the cord across the hallway so that your iPhone is sitting on a table. This is a recipe for disaster, and now that white cable that you treasure so preciously just became a tripwire for the next unsuspecting passerby. This issue causes a lot of cracked screens and charging port problems.

2. Liquid Damaged.

I just heard this on Friday: “I had my iPhone in my back pocket, started to pull down my pants to use the restroom…and ker-plunk my iPhone went into the toilet.” We love these (not really). Truthfully clean toilet water in the iPhone doesn’t scare me that much; but some of my technicians might think otherwise. Spilling a glass of water, jumping into a swimming pool with an iPhone in your pocket, or dropping your iPhone into a glass of beer at a Rolling Stones concert have all been reported.

AND THE NUMBER ONE REASON IS……………..

1. Dropped!

There’s not much more to say about this one. Drops are clearly the number one reason that customers call into Mission Repair for service. Some customers even state “I dropped my iPhone from about 3 feet onto the carpet. I can’t believe that it cracked!”. Believe it.

And there you have it. Straight from the customer’s experience. Let me give you one more “abstract” testimonial from a long-time customer of ours that flies with the Blue Angels Navy Team. Lt. Amy Tomlinson took her trusty MacBook with her on a flight, and slammed the canopy of her F/A-18 Hornet crushing the screen. She called us at Mission Repair and we got her back in working order in no time. I’ve recently talked with Lt. Tomlinson and asked her about that MacBook. She was proud to say the she upgraded herself into a new unit; but the original “smashed then repaired” laptop was still being used by her mother after several years. That’s just awesome!

Have a great week, I’ll be back soon.

Ryan

iPhone 6. Will it bend?

Good morning iPhone fans!

It’s not unusual that I ask my technicians to take a few pictures of phones that are severely damaged…but it is unusual that an iPhone 6 would come into us in this bad of shape!  Check out the “before pictures” below:

Of course, this iPhone 6 needed a lot of TLC…but once we replaced the back case and the glass, the rest of the phone was still working.  This is a testament to the “ruggedness” of the rest of the phone even though we all know that the glass can break very easily.  Obviously this phone was run over or caught in a car door or something.  Normally they don’t look this bad.  Once repaired, they typically tend to look this good!

So when people ask “can you fix my iPhone?!?”, just take a look at the pictures above and judge for yourself…if it’s not as bad of the first two pictures, there’s a good chance that Mission Repair will be able to help you out.  I mean, there’s not much more someone can do to try to test our skills, right?  Thanks to my technician Casey for handling this one.

Thanks for reading, I’ll be back soon!  Ryan

 

 

 

Cracked iPhone 6? We know.

Hello there technology fans,

Well you’re probably a fan of technology until something like this happens to your phone:

SMASH!!

How in the world is this thing even still working?? Well, we do get in iPhone 6 screen repairs everyday and some of them are even worse than this. I feel frustrated for some of our customers that bring these in and say “I didn’t even drop it that hard” or “I put it in my purse and pulled it our looking like this” because I know that most people don’t intentionally break their device. In fact, most people claim that they didn’t even really know how it happened…

I will tell you one thing: with the cold weather arriving all across the US, it’s good practice to NOT LEAVE YOUR CELL PHONE IN YOUR CAR in freezing weather. We’ve done similar articles about leaving your iPhone in your car on a hot day, but the cold can be just as damaging. Moving a frozen device, turning it on, and taking it into a warm room can be disastrous.

I have personal experience refurbishing Mac computers. Many years ago, when I was the General Manager at a Mac Repair business, we used to purchase pallets of Macs that needed to be reworked. Well, we’d get them off of the semi truck in the winter, and wouldn’t allow them to reach room temperature before turning them on…and when we did this I found out that the yield was much worse that if we were working with “room temp” devices.

So, if you let your phone freeze overnight, just simply bring it inside and let it sit for 1-2 hours before turning it on. You’ll be much safer in the long run and FaceBook will still be there 😉

Take care, Ryan

A lot of talk about the iPhone 6S.

Hello there friends!

So I’ve got my iPhone 6S on pre-order. I’m getting excited!

Now that the new version of the iPhone is out, it looks like there will be a new trend here at Mission Repair and the iPhone 6S Screen repairs are being added as we speak (as well as the 6S Plus!) and we are gearing and ordering inventory as we speak. We’ve had calls from a few insurance companies asking if we are planning on offering repairs for these…the answer is…OF COURSE!

Why buy the 6S?

The headliner, the show-stopper, the fundamental reason (Apple thinks) you should buy an iPhone 6S: 3D Touch. 3D Touch brings another dimension to how you operate your smartphone. Using the new taptic engine, the iPhone 6S’s display can measure how hard you press down on it. Deeper presses on apps will bring up an option menu or provide short cuts. Two examples Apple gave were snapping a quick selfie with a deep press, and viewing a ‘Live Photo’. Sounds like I need to try it!

We are getting close! Vendors are offering 6S screens as we speak, and the other parts will be coming online at MissionRepair.com soon.

Take care, Ryan