My iPhone caught on fire.

Good afternoon,

We heard this in our Lenexa store recently – a customer brought in her now dead iPhone 4S and her Apple cable. Look closely at the burn mark on the end and how the plastic has started to melt and warp:

IMG_2628

She plugged in the device like she has done for years but this time it was different. It started smoking and almost caught on fire. It’s no secret that electricity can start fires, but I’m sure that my customer didn’t expect to see this happen when it’s worked fine for the hundreds of times before.

The next question was, “why did this happen?”

Well, there are a number of factors that can cause problems with electronics. Water being one of the biggest culprits…electronics are very sensitive to the amount of electricity that each component receives.

When electronics get wet, the water conducts the electricity all over the place and zaps the components with voltages they are not designed to handle. Connections melt or burn.

Basically, it’s like what happens when a ocean wave crashes in on top of a sand castle. It obliterates the subtle design needed to make it function.

Was it water that caused this? Who knows…it could have been dust, or one pin on this cable that was slightly bent, or a myriad of other things. We don’t typically do detailed failure analysis on issues like this unless a customer wants us to do so. Typically, all that is necessary is a new cable and a charging port repair on the iPhone 4S which is exactly what this unit needed.

BTW, it’s safer to start your next camp fire with matches 😉

See you, Ryan

iPhone 4S screen replacement, only $69 installed!

Hello again!

I’m always surprised to see so many iPhone 4S phones that come through our service center on a daily basis. Some people just love these devices, and I’m not going to kid you, I like the form factor as well. It’s a bit shorter and wider than an iPhone 5S which is appealing to some!

Did you know that Mission Repair provides NATIONWIDE iPhone 4S repairs, and cracked screen replacements are just $69. Check it out on our website here!

Your service includes a brand new glass panel, lcd and digitizer plus the labor to install. Once we’re done with our service (which we can do while you wait) you’d never know that you had a cracked screen to begin with.

There’s no coupon needed, and with low shipping prices, there’s no reason to wait. We’ll fix your iPhone if you live in Santa Fe, MN, San Jose, CA, or Atlanta, GA. It doesn’t matter where you are in the United States, we’ll take care of business.

Give us a call 7 days a week at 866-638-8402. Customer Service Representatives are standing by!

I’ll be back soon, Ryan

Hurry iPhone 4 and 4S Owners… It’s Almost Over!

Hello M:R Nation  –

A quick post to remind all of you iPhone 4 and 4S owners that we only have days until our awesome “Deal Of The Month” comes to an and!

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That’s 8 days to be exact. For only 8 more days you can save an extra $10.00 on an already awesome price for the iPhone 4 and iPhone 4S screen repair services! Heck, even if you don’t have a broken screen, this deal is so good,  you might as well buy it just incase :-)!

Cheers, Troy

Did You See Us?

Hello Again M:R Nation,

Over the weekend, we had 41 action news of Kansas City come by and interview Ryan about the newly instated Digital Millennium Copyright Act. This act makes it illegal to unlock your phone on your own behalf. You now must contact  your carrier to unlock your device for use on another carriers network.

Ready For My Close Up!

Ready For My Close Up!

Lights, Camera, Action!

Lights, Camera, Action!

This law is set for phones that are sold from January 26th 2013 and on. So if you have a smartphone purchased before this date, unlock away! How will they monitor this? We have no clue. What will the penalty be? We have no clue. But to stay on the safe side, I would recommend going directly to your carrier for this service for the time being.

There will be many business and services effected by the Digital Millennium Copyright Act and we certainly feel for them. Will this Act last for a long period of time? Only time will tell, but until then, stay safe and know what the laws are when dealing with iPhone, Samsung Galaxy S III, HTC EVO or any other Smartphone software!

Cheers, Troy

The 5 Stages Of Repair

Hello M:R Nation –

People that drop and damage their iPhone, iPad, Smartphone or any other handheld device go through different stages of emotions/actions. This happens every time and maybe without you even knowing it. We are going to talk about the 5 different stages and hopefully bring some counseling to those of you who are going through it at this very moment and advice to those that have yet to experience this unfortunate yet inevitable tragedy of a broken device.

Shock – The first stage of this whole experience is shock. You just spent hundreds of dollars on this brand new piece of technology that you have saved up for months to buy. The moment you dropped your Samsung Galaxy S III, time slowed to 1 frame per second. You saw it falling inch by inch, but there was nothing you could do to stop it. Landing face down on the concert, there is a slight gleamer of hope that the worst did not occur. You pick it up and its shattered along with your psyche. Advice – Keep calm. Breath. Relax. As Harper Lee says “Things are never as bad as they seem”

Grief – Your iPhone 4S is with you 24-7/365. It is no wonder that we get so attached. Your entire life is on this piece of plastic/glass/metal contraption. It is as much as a family member as the dog to some, so its understandable to become saddened at the state of your broken screen. This stage could last for quite awhile if you don’t know what to do next. Advice- Keep calm. Breath. Relax. “All things grow with time — except grief”. This unfortunately includes a hairline crack in glass. 😦

Anger – This is the the most expected and perhaps the lengthiest stage of all. Its easy to be mad. Mad at yourself, mad at your friend or your dog for damaging your precious iPad. It is important to not incur further damage to your iPad or friendship/companionship for that matter. Things are things and can be repaired easily. Advice- Keep calm. Breath. Relax. As Ben Franklin once said “Whatever is begun in anger, ends in shame.”

Acceptance – Once you reach this point, you are almost in the clear. You have recovered from the shock, you have wiped all of the tears away and mended your friendships. This is what I like to call the action step. You decide what you are going to do with this useful, yet crippled iPod Touch. You could just deal with it? You could buy a brand new one? You will start researching and find out what the most cost effective way to rectify this situation. You might run into bumps along the way. FYI: The support from the carrier and/or manufacturer will usually be little to none. Advice- Keep calm. Breath. Relax.”Whatever the present moment contains, accept it as if you had chosen it.” -Eckhart Tolle

Mission Repair – This is the completion stage. We have come along way since that shocking mishap. You are just inches away from the finish line. You have chosen a great repair center to entrust your device to and they will repair it CORRECTLY and quickly. Not only are their prices the best in the country. The amount of support they offer before, during and after the repair process is unprecedented. They have a full staff just to field any questions you might have before you order the repair service. An awesome technical department that will treat your device with the upmost care and a program called “Got Repair” for the needed support and any accidents you might have after your initial repair service.Advice – Celebrate. Get Excited. Know you are in good hands.

“You have just made an intelligent choice. Cheers!”

-Troy Harris

 

We Are Open New Year’s Eve!

Hello M:R Nation –

With 2013  just days away, there is a renewed atmosphere around the office. We all really enjoy the start of a fresh year to possibly expunge some bad habits and replace with great ones. Now if that actually happens is another post all together.

The Holidays bring some funky hours for most business and I wanted to make everyone aware of the remainder “funky” Mission Repair hours.

We will be opened as usual on December, 29th-December 31st. Yep, you have 3 more days to get that iPhone 4S  repaired before the party! We will be closed on January, 1st 2013 and will immediately be back open for business on January, 2nd 2013! A short break for us to ring in the New Year with our families! So to recap:

December, 29th 2012 – OPEN!

December, 30th 2012- OPEN!

December, 31st 2012 – OPEN!

January, 1st 2013 – CLOSED 😦

January, 2nd and beyond – OPENED!

I am sure we will cross paths before 2013, but if not, HAPPY NEW YEAR!

Cheers, Troy

Happy Friday!

Hello M:R Nation –

It has been a completely hectic week here at the Mission:Repair headquarters and even though its Friday and we could use a breather, its not slowing down. So what would any reasonable person do in this situation? Announce a new Deal Of The Week!

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We now have our iPhone 4S Glass and Screen Repair (AT&T, Verizon & Sprint) – Black and iPhone 4S Glass and Screen Repair (AT&T, Verizon & Sprint) – White at an amazing 22% off! This deal will last until next Friday and couple this with our free shipping and GOT REPAIR benefits, I don’t think you will see a better deal all holiday season!

Well, time to get back to work, I hope we can help you with that repair soon!

Cheers, Troy