Careful, that iPad is dangerous.

Hello friends, I received this email from a customer a few minutes ago – I want to preface that I’ve already asked the customer for permission to post the email here with a general reply to all of my customers in case it may help someone someday:

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“A few days ago I broke my iPad on the kitchen counter. The glass shattered into thousands of tiny little shards. I stupidly swept them into the garbage with my bare hand. I then, more stupidly, brushed my hands together to get rid of any pieces- forgetting that these were bits of glass that could get stuck in my skin. I seems that I got a piece in my finger.

It’s in my thumb, inside of a crease. It looks like a little bump, slightly raised and pink. If I push on it a certain way, it hurts. The little cut the glass made has already scabbed over.

If there is a glass in my hand, could I leave it in there for a few days? I really don’t have time to go to a hospital for a while- but of course, if it’s an emergency, I’ll do it. What should I do?”

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Firstly – we’re not doctors here at Mission Repair – but if you get a piece of glass in your hand, there are typically simple ways to remove it. While there may or may not be any long-term effects of “leaving” a piece of glass in your skin, I’d certainly say that there is an advantage to getting it out. It’s not supposed to be there, right? However:

What you can do (which we’ve seen multiple customers do) is to cover your broken iPad screen with tape to “stop” the shards of glass from getting into your hands. See the picture above as we received an iPad in this week from one such customer.

You can stop that iPad from being dangerous to an extent by covering it in overlapping clear tape. Typically, the device will still work (at least temporarily) so it gives our customers “time” to get down to see us or send the device into us.
Otherwise, keep you hands clear of the broken glass and all should be good. Any questions about iPad repair? Give us a call. Need medical help? Time to call the doctor!

Take care, Ryan

I couldn’t have said it better myself!

Hello again everyone,

Sifting through my stack of emails today, I love reading the “good” ones that seem to rise to the top.

Simply put. Bob C. emailed me today:

“Just wanted to let you know that I received my iPad in perfect Working order. Your customer service, timely repair service and prompt delivery was outstanding. It truly was a pleasure doing business with you and I will let all my friends and associates aware of your organization and services. thank you again for a job well done. I wish you the very best and hope other business take a page from your business model.”

It’s customer responses like this that will ensure that we are in business for another 8 years. (We are going on our 8th year of business, sometimes I can’t believe it!).

Thanks Bob, we appreciate the kind words.

Take care, Ryan

Drop Your iPad? Mission Repair Has You Covered

Spring is here! The weather in Kansas City has been beautiful lately and it just seems to put everyone in a good mood when the weather is nice. That is however, unless you become a victim of a shattered screen, like this one a customer brought in today. Ouch!IMG_6169Electronic devices are VERY important to all of us in this day and age and when they stop working correctly, it can throw your whole routine off. Mission Repair is here to help and we have a long line of iPad repair services. Whether you have a cracked screen, broken home button, faulty charging port, or worse – Mission Repair has you covered.

Here’s how it works:

Step 1: Place your 24 Hr iPad Screen Repair order online at www.missionrepair.com, over the phone (1-866-638-8402) or stop by one of our walk-in locations.

Step 2: Once your order has been placed you will receive a confirmation email with your order number (This email also includes shipping instructions if you are shipping your device into our repair center. We service every address in the USA!).

Step 3: After we receive your device it will then be pre-tested prior to repairing and if ANY additional repairs are needed we will contact you immediately (we don’t perform any additional repairs without your approval). Then, one of our certified technicians will replace the defective part with a brand new one.

Step 5: The repaired iPad will then tested one more time at our Quality Assurance department to make sure everything is working properly after repair.

Step 6: Your repaired unit is shipped back to you according to your selected return shipping option. You will receive an email with tracking information once your unit has been shipped so you know when to expect it. If you stopped by one of our walk-in locations then you will receive a call notifying you that your device is ready for pick up.

From the time we receive your unit to the time it is repaired is just about 1-2 business days. It is that easy. Mission Repair has been servicing iPads across the United States since 2008. So, the next time you need your iPod, Smartphone, iPad or Laptop serviced – Mission Repair has you covered!

Happy Friday!
Melanie

Spring In To Mission Repair & Save 10% (This Weekend Only)

springfoward

It’s that time of year again! Spring is just around the corner and Daylight Savings time is this Sunday, March 8th. While losing an hour of sleep isn’t my cup of tea I do enjoy this time of year and I’m ready for the warmer weather. Don’t forget to change your clocks this weekend and “Spring Forward”! It’s also a great time to stop by your local Mission Repair store because NOW through Sunday at Midnight we’re offering 10% off ANY repair service!

Just print a copy of this newsletter and present it to your customer service representative for savings, or enter coupon code “TIMEFLIES” when checking out online. (Coupon cannot be combined with any other coupon or discount including Got Repair benefit. Valid on new orders only, expires 03/08/15 at midnight)

Visit our website or one of our walk-in locations listed below to take advantage of this discount and have a great weekend! – Melanie

Olathe, Kansas Location
19943 W. 162nd St.
Olathe, KS 66062
866-638-8402
Mission, Kansas Location
5604 Johnson Dr.
Mission, KS 66202
913-284-0994
Lakewood, Colorado Location
3234 S. Wadsworth Blvd. (Unit i)
Lakewood, CO 80227
720-897-6297

Nationwide iPad Screen Repair – How It Works

ipad screen repairOne drop face-down on a hard surface and you could be the victim of a cracked iPad glass, LCD, or worse. We understand that these situations happen, and we here at Mission Repair are on your side. We’ll get your iPad repaired and back to you anywhere in the USA, FAST. Here is how it works:

Step 1: Place your 24 Hr iPad Screen Repair order online at www.missionrepair.com or give us a call at 1-866-638-8402 to place your order over the phone. During this step you will determine your inbound and outbound shipping options in order to get your device to us safely.

Step 2: Once your order has been placed you will receive a confirmation email with your order number and shipping instructions. These instructions include tips on packing your device in to us safely as well as a map to choose which location you would like to ship your device in to for service. We service EVERY address in the USA!

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If your Shipping Address location is shaded YELLOW ship to:
Mission Repair
(ATTN: YOUR ORDER NUMBER)
3234 S. Wadsworth Blvd.
Unit I
Lakewood, CO 80227

If your Shipping Address location is shaded GREEN ship to:
Mission Repair
(ATTN: YOUR ORDER NUMBER)
19943 W. 162nd St.
Olathe, KS 66062

Step 3: After you have shipped your device accordingly, Mission Repair will then receive your unit at one of our repair facilities. Upon arrival you will receive an email to let you know it made it to our service center safely.

Step 4: Your iPad will be pre-tested and if any additional repairs are needed we will contact you immediately (we don’t perform any additional repairs without your approval). Then, one of our certified iPad technicians will replace the shattered glass with a brand new screen.

Step 5: The repaired iPad will then tested one more time at our Quality Assurance department to make sure everything is working properly after repair.

Step 6: Your repaired unit is shipped back to you according to your selected return shipping option. You will receive an email with tracking information once your unit has been shipped so you know when to expect it.

From the time we receive your unit to the time it is shipped out is just about 1-2 business days. It is that easy. Mission Repair has been servicing iPads across the United States since 2008. So, the next time you need your iPod, Smartphone, iPad or Laptop serviced – call the experts at Mission Repair.