Why pay for iPhone or MacBook Diagnosis?

Good afternoon friends, here at Mission Repair we’ll never charge for diagnosis.

I’ve noticed that there are many companies in the iPod and iPhone Repair market that are charging customers for diagnostic services. Since our inception, Mission Repair has offered FREE diagnosis on ANY product we service. This is just one of the ways that Mission Repair extends it’s value to the public.

Low on cash? How about a $0 diagnosis fee from Mission Repair!

When I see companies charging for diagnosis, it appears to me that they are trying to make money and have little or no confidence in their business. I get it. The diagnosis fee a safety net. It’s an easy way to make money…If the repair is not possible, too expensive, or just too aggravating to the technician, the customer still pays up to $25. I’ve seen it so many times before. Here at Mission Repair our customers never pay for diagnosis or diagnostics fees. If the device ends up being beyond economic repair, the customer doesn’t need to pay us $25 to tell them that. It’s just seems fair to me. I’d rather rely on my awesome staff to make sure the repair needed is WORTH paying for and we don’t want to bait our customers into using our services with a $25 commitment.

We continue to believe (and I say it on the phone all the time) that the customer always remains in control of the repair. We want the customer experiencing value and trustworthiness.

The bottom line is that we don’t want to stop customers from trying our services. This is why we continue to offer FREE diagnostics on your electronic devices. We don’t overcharge for repairs and our customers have the final say on what they are comfortable paying. If our repair price is ever out of the customer’s price range, they don’t pay. We also try to keep our pricing simple and provide all of our popular repair service pricing up front.

Whether you’re looking for an iPod to be repaired, iPad, iPhone, Apple Computer or Cell phone, we strive to remain the industry leader and a customer favorite.

Thanks, Ryan

New video posted today about out iPad 3-Way Shipping Kits!

Hello all, we’re really spooling up our iPad and tablet repairs around here, and I had a customer request on YouTube asking for this latest video. So here it is! In all of it’s glory. . .OK listen, it’s not going to win an Oscars but that’s because it’s a simple instructional video on how to package your iPad or tablet using our proprietary 3-way shipping kit if you so choose to use one.

Of course you can pack and ship your iPad to us however you’d like, but why mess with a good thing:

Any questions? Just call one of my friendly sales personnel at 866-638-8402 with any questions. Remember that you’re in good hands with Mission Repair. We’ll send you one of my exclusive shipping kits, bring your broken iPad into my service lab, repair is within 24 hours, and then send it back to you good as new. What happens if you ever break your iPad again? We’ll repair it again under our exclusive “Got Repair” program that protects your device for life.

Yeah, it’s good. Thanks, Ryan

Mission Repair is in the tablet repair market. iPad 2 repairs all day long!

So it’s nothing new that we repair and service iPads. I’ve been repairing Apple products since 1994 so when the iPad showed up on the market (and of course I bought one) we immediately started the iPad repair market off on the right foot. On 2/1/10 we posted (even before the first iPad came out) about a camera that was going to be in the iPad 2. We were right. You can see that original blog here.

We then launched into the Kindle repair market. We do well here, but since Amazon dropped the price of the Kindle that market is tough for a repair center- nevertheless we receive Kindles daily.

Recently we jumped into the Samsung Galaxy Tab services market with overwhelming success. We are now getting into the rhythm of repairing the Samsung products (Including many Samsung Cell Phones) and these are quickly becoming a staple in our repair lineup.

Now we’ve got the iPad 2 arriving soon – Apple has set a release date of 3/11/11. We need to be on the ball here, so we’ve populated our site with every anticipated iPad 2 service we can think of so we can be ready. It’s almost a certainty that we’ll get a call about a dropped iPad 2 the very day they are released. Sad, but true.

So we’ve modified our site and added a “Tablet Repair” category on the left navigation bar as well as on the center of the home page. I feel like establishing Mission Repair as the leader in Tablet Repair is the smart thing to do as our customers demand that we stay on top of our game.

I’m here for ya, have a great weekend.

Best, Ryan