The iPad Air winner has received her prize!

It’s official, if you weren’t part of the festivities last month when we hit 1 million unique visitors right here on the Mission Repair blog…then you didn’t get a chance to win the BRAND NEW iPAD AIR. This was back on October 13, 2015.

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Well, we did have a winner, Martha L. and she is from right here in Kansas next to two of our locations!

We received the device from Apple and sent it right out to her after I took a couple of pictures of the new device. It was a lot of fun, Martha was very great about it, and she’s now the proud owner of a Brand New iPad Air compliments of Mission Repair. It’s that simple, and we had a great time. Looking forward to what 2 million visitors brings!

See you later, Ryan

Another new expansion at Mission Repair.

Hello again,

Just a quick update on the expansion at our Mission Repair location in Lenexa. We just added a new shipping and receiving space that is sure to streamline our process immediately.

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Here’s Lennie after a long hard day at work getting some of the counters installed, I think he must have put in 16 hours of “construction” work on Saturday into the late evening hours. Good job Lennie.

I can’t wait to see this new space when it’s completed. We do have shipping and receiving capability at our location in Mission, Kansas but it’s already cramped in there so I can only imagine how jealous Derrick will be when he sees this. It looks like there’s just a little more tile work to do and some trim work, then this area is ready to house 4 employees. Wonderful.

Speaking of shipping and receiving…did you see my last post about shipping devices into us? Let me remind you that even though we have less than a .1% shipping damage rate, some packages do get damaged or lost in shipping. It doesn’t matter if you use FedEx, UPS or the Post Office, they all do it. Start your repair off right by making sure that you package your device correctly (in a box, not an envelope!) per our online shipping instructions here. It will make life a whole lot easier for you. If you’re local to us and want to stop on by, you don’t need a tape gun for that!

Take care, Ryan

How was your Halloween?

Good morning and Happy November!
Halloween here at Mission Repair was scary…scary fun and scary busy! We had a fun day here at our offices and there’s still just a little bit of Halloween candy left here at the front desk. I’m sure someone will finish it off for us!

We had a ton on trick-or-treaters and even adults dressed up and picking up repairs. Here’s a scary ghost with her repaired iPhone in hand:

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We ran a special for giving 15% off your repair if you came in with a costume on…so we had a line from funny to scary to one almost inappropriate costume that I personally found hilarious…but it was all in good fun.

Thanks to everyone that participated in the event at Mission Repair, and we appreciate your business.

Talk to you soon, Ryan

Scary savings tomorrow!

Halloween is tomorrow! Don’t forget to stop by and save on your repair.

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Tomorrow you can receive 15% off your order when you visit one of our locations just for wearing a costume! We hope to see a lot of customers dressed up and we are excited to celebrate Halloween with you all!

If your costume is creative and we’re impressed – we may ask you a for a picture to publish on our blog to be read by millions. Interested in stopping by Saturday? We will be handing out candy to the little ones (a safe way to trick or treat!) and giving an awesome 15% discount to anyone that is dressed in a costume. Come on by!

15% off for walk-ins on Saturday 10/31/15 from 10am – 5pm, no coupon needed, but a costume is required!

Have a Happy Halloween!

(Offer cannot be combined with any other coupon or specials, including Got Repair orders. Valid on NEW orders only, 10/31/15 10:00am – 5:00pm.)

Questions? Give us a call before you come in!

Ryan

It’s a good idea to insure your package when you send it to Mission Repair!

Hello there friends,

It’s getting mighty scary out there since Halloween is right around the corner. I don’t know why but we are really immersed in this Halloween season. I’ve also already had my fair share of “fun size” candy bars here at the office!

I wanted to talk about another scary scenario; while we take in mail-in repairs every day from across the USA, there are times that the shipping service makes mistakes. Take this package that we received today for example:

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No, there isn’t an accordion in this box, there was actually a Microsoft Surface 2 in there that somehow miraculously wasn’t damaged more than expected. A good amount of bubble-wrap took care of that.

But this is a reminder then when you send in your devices, it’s just a good idea to add “replacement value insurance” on your package in case it arrives in worse condition than this one did. We all know that things can happen, and our shipping carriers are not perfect.

“Boo” — there’s your scare of the day from Mission Repair 😉

See you tomorrow! Ryan

Best of the Mission Repair Blog.

I was going through the insights of my blog tonight as I have been patiently waiting for the 1,000,000 Unique Visitor counter to turn (we need about 200 more at this point), and found that our best blog day was:

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Yes, we had over 31,000 views on a day a few years ago (we average much lower than this per day now) and it was a special day. We had received a frame for an iPad 2…long before the iPad 2 was released…and we posted it here on our blog. Here’s the infamous picture:

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And a link to the original article here. We talked about the frame itself, how a MacBook camera fit directly into the slot where a camera would most likely be, and posted it for the world to see. Looking at the picture now makes me thing “that got all of that attention?!?” Well it did bring 31,000 views on that memorial day and crashed our wordpress site a few times so it probably would have been even more!

There’s a little known tidbit that I’ve never talked about regarding this picture. Apple called me directly about it and discussed how and why I got the part and asked if I would take the image down. We had a peaceful discussion about it, it never went any further, and the picture and article remain here posted on the Mission Repair blog today.

I’m bringing this up because since that post a while ago, we have had a steady increase in blog readers, subscriptions, followers and re-posts. Sometime in the next few hours we will reach 1,000,000 Unique Visitors, and I’m going to stay awake for that. You don’t need to; unless you’re trying to win that iPad Air that I’ve been talking about. Then you should grab a cup of coffee and keep watching. It’s going to happen very soon to make today another Mission Repair Blog moment in history.

I’ll be right here, Ryan

The truth about MacBook Pro Keyboard Repairs.

Hello there friends,

We get calls at Mission Repair constantly for MacBook Pro Repairs; it’s something that we’ve been doing for 8 years, and I’ve been personally working on Macs for about 19 years. I can attest that the newer the Mac, the harder they are becoming to service.

For example:

We replace keyboards on MacBook Pro laptops. If you’ve ever seen one, or ever used one, you may notice the the keyboard is mounted from under the palmrest, which is different than most PC laptops. Most “Windows Machines” have keyboards that are mounted from the top and can simply be replaced with a couple of screw turns and a cable.

Not on some MacBook Pro computers. In fact, here’s the pile of miniature screws that need to be removed just to simply remove the keyboard from the laptop:

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Somewhere near 60 screws. Plus, you can only get to it by removing the bottom case, hard drive, optical drive, logic board, battery all related cabling and some brackets. I’ve heard some of my technicians stating that it’s taken them 1.5 hours, but I did it in 47 minutes start to finish. Now, we don’t charge much for this repair and I wanted to share that this is not an easy task, but as a technician “too many screws” just can’t be in our vocabulary! We may think that “this is all screwed up”, or sometimes we might want to say “screw this”, but those are all just jokes!

A bit of advice: don’t spill anything on your keyboard, you can avoid the repair altogether!

Take care, Ryan