Why use Mission Repair when I can go to the repair guys down the street?

Hello there,

We do get calls every day and have heard many times before:

“Why should I use Mission Repair when I can go to the repair shop that just opened down the street from my house?”

It’s true, it appears that this business we’re in is getting pretty popular. Apparently everyone wants to get in on the industry, but I can confirm that it’s not easy to do. Repairing these delicate devices, offering a warranty, advertising, hiring, and running a location (multiple in our case!) takes a lot of effort and know-how. Let me give you an example…

We received an iPad Air in for glass screen repair…very typical for Mission Repair, so it was received, bar-coded and sent to a technician:

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This repair started off like any other until we opened it up, and it was immediately apparent that someone else had already *tried* to perform the repair. We called the customer to confirm this, and he should have chosen Mission Repair in the first place.

Upon opening the device, we immediately discovered that the glass was SUPERGLUED down. This is a huge no-no. Super Glue outgasses and melts plastic and rubber. Is there plastic and rubber inside of an iPad? You bet. Not to mention it cakes up and makes rework a bear:

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Once we got the screen lifted up, this company even left the protective plastic cover that MUST be peeled off before it’s installed. It was still on there!

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That’s Ok, the screen was wrecked anyway, so we can fix that for sure. Then as we took the screen off, there was a gold pin broken and missing on the digitizer connector which would explain why the customer was having issues with the “touch” function. It’s hard to see, but we’re pointing to it here with a pointed tool:

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So add all of these up and now the customer needs a logic board repair, and new glass panel and a little bit of extra labor to clean (as best we can) the Super Glue from around the frame so that the new glass will sit level.

This was a perfect unit for me to write about, but I feel terrible for this customer and he said that “I had it repaired locally and been having problems with it since it was repaired”. If you’re going to go with one of the new guys they can’t all be bad…

But you can expect that a repair company that doesn’t have 8 years worth of repairs is going to have some learning curves. You just don’t want them learning on your device!!

Stick with the experts; stop by one of our locations or simply give us a call because we service every address in the USA via our mail-in program that is the best in the country. Questions? 844-459-0105.

Thanks, have a great day. Ryan

Another new expansion at Mission Repair.

Hello again,

Just a quick update on the expansion at our Mission Repair location in Lenexa. We just added a new shipping and receiving space that is sure to streamline our process immediately.

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Here’s Lennie after a long hard day at work getting some of the counters installed, I think he must have put in 16 hours of “construction” work on Saturday into the late evening hours. Good job Lennie.

I can’t wait to see this new space when it’s completed. We do have shipping and receiving capability at our location in Mission, Kansas but it’s already cramped in there so I can only imagine how jealous Derrick will be when he sees this. It looks like there’s just a little more tile work to do and some trim work, then this area is ready to house 4 employees. Wonderful.

Speaking of shipping and receiving…did you see my last post about shipping devices into us? Let me remind you that even though we have less than a .1% shipping damage rate, some packages do get damaged or lost in shipping. It doesn’t matter if you use FedEx, UPS or the Post Office, they all do it. Start your repair off right by making sure that you package your device correctly (in a box, not an envelope!) per our online shipping instructions here. It will make life a whole lot easier for you. If you’re local to us and want to stop on by, you don’t need a tape gun for that!

Take care, Ryan

Scary savings tomorrow!

Halloween is tomorrow! Don’t forget to stop by and save on your repair.

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Tomorrow you can receive 15% off your order when you visit one of our locations just for wearing a costume! We hope to see a lot of customers dressed up and we are excited to celebrate Halloween with you all!

If your costume is creative and we’re impressed – we may ask you a for a picture to publish on our blog to be read by millions. Interested in stopping by Saturday? We will be handing out candy to the little ones (a safe way to trick or treat!) and giving an awesome 15% discount to anyone that is dressed in a costume. Come on by!

15% off for walk-ins on Saturday 10/31/15 from 10am – 5pm, no coupon needed, but a costume is required!

Have a Happy Halloween!

(Offer cannot be combined with any other coupon or specials, including Got Repair orders. Valid on NEW orders only, 10/31/15 10:00am – 5:00pm.)

Questions? Give us a call before you come in!

Ryan

Is the iPad “MEGA” on it’s way?

Hi there,

I’m not sure if you follow the rumor mill or not when it comes to Apple products, but there’s a buzz about a 12.9″ iPad that may hit this year. Apple’s iPad kickstarted the tablet craze and recent rumors suggest the world’s most valuable company has an even bigger one on the way.

According to an online report from Taiwanese blog “DigiTimes”, components for a 12.9″ iPad are being readied for Apple to take delivery in September.

However, because demand for tablets is slowing, the technology giant has lowered its initial supply order.

So while a larger iPad could be available by the end of the year, you might not necessarily be able to get hold of one – Apple had a similar delay for the launch of the Apple Watch, although that was due to not being able to get hold of enough components in the first place.

Apple’s current iPads are either 9.7-inches (iPad Air and iPad Air 2) or 7.9-inches (iPad mini 3 and iPad mini 2).

It’s exciting to think that the electronics giant will be adding a new form factor to the lineup, which means that we here at Mission Repair will be adding it to our iPad repair lineup as well.

I remember thinking that no one would want a huge iPhone like the iPhone 6 Plus; but clearly I was wrong. So I’m going to take a new approach to the new “iPad Mega” (that’s what I’m calling it anyway) and say that I’m POSITIVE that consumers will love it. I’d suggest just keeping it out of the hands of your 3-year old. . .it’s going to take two GROWN UP hands to handle this one! We’ll see…

Happy Tuesday, Ryan