What Is Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as “The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price again for the same repair on that Smartphone, Tablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again 🙂 Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account. That mixed with our free shipping + our multi-year award winning service are just a few things to consider!

Cheers, Troy

What separates Mission Repair from the rest? Let’s talk…

Hello everyone, I’m going to cut right to it. . .

We have a value-added benefit that was originated and invented right here at Mission Repair. It’s our GOT REPAIR limited warranty that no one else offers and it’s needs to be heard!

There’s no question that glass repair on iPhones, iPads, iPods and Laptops is our biggest selling service- we are replacing glass panels more than all of our other services combined. The issue is that our customers have accidents. This is really the bottom line and it’s typically when one drops their device on a hard surface like a parking lot. Normally this will cause the glass to shatter and sometimes render the touch-digitizer useless!

Of course, Mission Repair is THE SERVICE CENTER OF CHOICE, and we’ll get that glass replaced, tested and sent back to you within a day. A lot of our competition have adopted this very process as well, but there’s more than meets the eye.

What the competition isn’t doing is offering a LIFETIME REPLACEMENT BENEFIT if you use our service. Let’s dig a little deeper into the details:

1. Let’s say you crack your glass, you shop around, then then you decide that Mission Repair is the reputable, stable, best service provider you can find. Congratulations, you’re in good company. 100,000 customers can’t be wrong!

2. We’ll replace that cracked glass for you, with a brand new part in 24 hours and get it back to you at a fair up-front price. You’re in control of the repair at all times!

3. Now, you’ve got your device back and you’re happily moving along with your life and imagine what would happen if you had a second accident. SMASH! What to do? If you used another repair center, you’d have to once again pay full price to have your device repaired, even if the second accident happened within a day of the original repair! NOT AT MISSION REPAIR!

4. You’d immediately dial 866-638-8402 and tell one of our friendly sales reps that answers the phone “GOT REPAIR”!

5. The friendly representative will set up a “GOT REPAIR” order in our system and explain what to do next – the bottom line is that you’ll NEVER pay full price again, as many times as you need, FOREVER. This is an amazing peace of mind because as you know well enough – accidents can happen, and Mission Repair is here to help.

Want details on our GOT REPAIR program benefits? Click here! It’s the best iPhone insurance money can buy, and we don’t even charge you for it when your initial repair is made!!

OK folks, back to the telephones- they are blazing up today. I think it’s the impending holiday weekend that is approaching, everyone is scrambling to get their repair orders in and shipped back out.

Take care, Ryan

OK, let’s clear up a few things about our iPod Repair services!

Hello friends,

I received an email from a customer that found our website at http://www.missionrepair.com, then emailed me directly to ask “Do you guys work on iPod Touches?”

Of course, my first reaction was “how did I not get this across to this customer?!?”

The fact is that we spend a significant amount of time on our websites making them right. They are our biggest “salesperson” and they never need a break 😉

Let’s be very clear here and I hope this reaches those that might have some questions! WE REPAIR IPODS! In fact, we repair every model of the Apple iPod except for the iPod shuffle. We call those “disposable” iPods and frankly they aren’t worth fixing. . .

But if you need your iPod Touch fixed, there’s no better place than at Mission Repair. We are repairing several thousand per month and our processes, turnaround time, prices and warranties are the best in the business.

Did you know about our “GOT REPAIR” benefits? Again, we are the only business in the industry that offers this. . .let’s say you have your iPod Touch 3rd Gen Screen Repaired with us. We will get it done within 24 hours and get it back to you. The amazing kicker is that you AUTOMATICALLY get our GOT REPAIR benefits which means that if you ever break that same screen again, we will repair it again, as many times as you need, under our GOT REPAIR benefits program. Talk about keeping us in your back pocket in case of emergency!

OK folks the day is getting past me. Still a lot left to talk about!

Best, Ryan

The Lousiburg Cider Mill event this weekend was aMAZEing!

Hello all, just a quick morning blog to get the week started off right. This weekend several of the Mission Repair employees and our families visited the Louisburg Cider Mill for some real down home family midwest entertainment. My favorite part is the giant corn maze. Here’s a shot (from left to right) of Troy, myself and Lennie ready to head into the corn maze.

Smile Troy, the entire internet is going to see this!

This isn’t just an normal corn maze, it’s a serious competition between us 😉 At the end and about an hour later, we had a 3-way tie. At least that’s how I’m going to remember it!

We visit the Cider Mill every year for this event and I love the Autumn activities in the Kansas City area. If you love family style themes this area of the country can’t be beat. Truly, it’s one of the reasons that I opted to raise my kids in this area – I grew up in the Bay Area of California and I wanted something different for them!

So I’ve got a HUGE list of things to talk about today, and I’ll be back soon. I’ll give you a hint, we are launching 11″ and 13″ MacBook Air screen repairs – and we’re the first in the country offering this repair! This is for the newest Apple MacBook Air units, we’ll perform the work in a cleanroom environment and it’s a repair that so many customers have been asking for!

Additionally, we’ve really thickened our warranties to help our customers feel comfortable in using Mission Repair. Our GOT REPAIR benefits have solidified us as the best warranty in the repair business but we’ve got more. Our new repair policies are going to knock your socks off. We’re calling it FREPAIR. That’s right – a play on FREE REPAIR that will set us apart from the rest. Stay tuned!

Take care, Ryan

iPod Touch 4 Screen Repair, who wants a discount? You do!

Hello everyone, have you been watching our Deal of the Day page?

Well you should! Bookmark it. It’s always out best pricing on popular services, parts and accessories for your iPod, iPhone, smartphone or other small hand held electronic device. Yup, that includes just about any make or model of laptop computer too. What about iPad repairs? Of course, and many other tablets. The list is extensive!

Don't live with that cracked glass for long!

Check out the Deal of the Day today. . .iPod Touch 4th Gen Glass Repair. Normally $109. Right now. $89 – that’s right, only $89. We set the market, and this price is rocking it to it’s core. For $89 we will install a brand new glass, digitizer and LCD assembly and we’ll also install it within 24 hours. Need it done while you wait? No problem, stop on by our Main Service Center in Olathe, KS and we’ll do just that. Sorry that our Mission Repair locations in Delaware, Georgia, Illinois and Pennsylvania are truly just drop off locations, but heck it will still get done within 24 hours if you drop it off at any of those locations!

$89 can’t be beat for the iPod Touch 4th Gen Glass repair coupled with the benefits that you get from us. Remember that this also includes our Got Repair Guarantee benefits which mean that if you ever break that screen again after we repair it, we’ll repair it again under the Got Repair program, forever and as many times as you need. It’s a real lifetime warranty that you can sink your teeth into.

OK folks, I have several press releases to let fly so I’ll be back shortly with some other great and fun info!

Take care, Ryan

We’re flying around here – announcing the HTC Flyer Repair!

Hello everyone, it’s been a wild time. This back to school season has all of us here at the Mission Repair base busy and we’re thrilled about it.

We are happy to announce another new employee today, Dave Lensen has started to assist in the shipping and receiving department. We’re committed to keeping our 24 – hour turn around times and working hard to do so!

Cracked HTC Flyer

Additionally we’ve added several new services this week. 19 new ones to be exact. We’ll start first with the HTC Flyer screen repair

The HTC Flyer is a portable 7-inch tablet with a digital pen that can do more for you than you can imagine. From creating masterpieces with a stroke of a paintbrush, to taking multimedia notes or even signing digital documents, HTC Flyer puts you in control of any situation. With streaming movies at a touch of your finger, HTC Flyer turns any moment into something special.

This tablet market is seeing some amazing development and we’re happy to be the company to assist with these cracked screens. Remember that we also include our “Got Repair” benefits on HTC Flyer Screen Repairs so if you ever crack or break that screen after we repair it, just give us a call!

So there we go for now. I have 18 more blogs to write about the other 18 new services added. I’ll be spreading them over the next few days so stay tuned!

Best, Ryan

Have you seen this vehicle running around the city?

Good afternoon all- we’re warming up the Mission Repair Mobile and heading out to support all of our customers with a little flair.

What you’re seeing here is our 1968 M35A2 (Deuce and a Half)!

This Deuce and a Half was born in 1968 by the Kaiser Jeep Corporation and was completely refurbished in 2011. It is now classified as a decommissioned military vehicle and is 100% completely street legal registered in the State of Kansas. The body was taken off of the frame and all the pieces were stripped, sand blasted and undercoated. The body was disassembled and repainted in modern-day Desert Tan paint. The military was kind enough to upgrade this unit – the engine, transmission, transfer case and all 3 axles were replaced with new assemblies. If you get a chance to hear it, it runs the legendary “whistler” turbo diesel engine that can move the 13,000 lb truck up to 65 miles per hour and it gets about 11 miles per gallon.

Our particular Deuce is 100% stock except for the paint color, wheels and tires. We upgraded the rear hubs and removed the stock 38″ dually tires – we “singled” the rear axles and installed a set of MONSTER 47″ Michelin mud tires to make this 6-wheel-drive truck unstoppable in the snow, mud or on any off-road trail.

It’s cargo capacity is 10,000 lbs, and it can drive through 40 inches of water without an issue! It’s also a multi-fuel truck that primarily uses diesel, but will run on regular gasoline, kerosene, jet fuel, used motor oil, transmission fluid, hydraulic fluid, and veggie oil. They just don’t make them like they used to!

This Deuce has a history of combat in the US Army and is a tribute to all the men and women that have served or are currently serving in the US Armed Forces.

It’s life is easy now and serves as the mascot for our business which allows us to carry out our Mission – to service our customers.

We will be displaying this truck and promoting our business in several parades coming up in the next few weeks, I hope you can make it out:

September 10, 2011 – Old Settlers Parade in Olathe, Kansas
September 17, 2011 – Spring Hill Fall Festival in Spring Hill, Kansas
October 16, 2011 – Maple Leaf Festival in Baldwin City, Kansas

Stop by and say hello!

Best, Ryan