Drone Delivery? Now Thats A Service Innovation!

Hello M:R Nation –

Did anyone see the “60 Minutes” special with the CEO of Amazon, Jeff Bezos? Aside from how incredible their operations are, something else caught mine and the worlds attention.

Fully autonomous drones that will at some point in the future, deliver your Amazon orders! Will there be a premium for this service? Maybe, but isn’t it worth it? Of course, this concept is still in need of research and FAA approvals, but as you heard the man himself say, “It will work, and it will happen”.

amazon-delivery-drone

Now that is cool!

Innovation in the service industry doesn’t come around too often. Yes, you see new services all all the time, but it is usually based on a new need or stemming from a new product. Rarely do you see a service innovation so great that it has game changing potential like the Amazon Drones.

Mission Repair is a service industry. We offer a service that is greatly needed across the United States. Everyone once in awhile, we are lucky enough to come up with a great service idea that is a potential game changer. A couple years ago, we did just that with our “Got Repair” benefit!  Over the last 2 years we have been able to save THOUSANDS of customers from having to pay full price on their already repaired iPhones, iPads, Apple Laptops, Chromebooks and other devices!

So what is Got Repair? Let me explain:

gotrepair-logo-benefits-600

  • Think of it as ”The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price again for the same repair on that SmartphoneTablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again :-) Of course I’m joking.

If you have a company or have used a service that you are thoroughly in love with, I would love to hear about them! Email me at Troy@missionrepair.com and lets start up a conversation about innovation in the service industry!

Cheers, Troy

The 5 Stages Of Repair

Hello M:R Nation –

People that drop and damage their iPhone, iPad, Smartphone or any other handheld device go through different stages of emotions/actions. This happens every time and maybe without you even knowing it. We are going to talk about the 5 different stages and hopefully bring some counseling to those of you who are going through it at this very moment and advice to those that have yet to experience this unfortunate yet inevitable tragedy of a broken device.

Shock – The first stage of this whole experience is shock. You just spent hundreds of dollars on this brand new piece of technology that you have saved up for months to buy. The moment you dropped your Samsung Galaxy S III, time slowed to 1 frame per second. You saw it falling inch by inch, but there was nothing you could do to stop it. Landing face down on the concert, there is a slight gleamer of hope that the worst did not occur. You pick it up and its shattered along with your psyche. Advice – Keep calm. Breath. Relax. As Harper Lee says “Things are never as bad as they seem”

Grief – Your iPhone 4S is with you 24-7/365. It is no wonder that we get so attached. Your entire life is on this piece of plastic/glass/metal contraption. It is as much as a family member as the dog to some, so its understandable to become saddened at the state of your broken screen. This stage could last for quite awhile if you don’t know what to do next. Advice- Keep calm. Breath. Relax. “All things grow with time — except grief”. This unfortunately includes a hairline crack in glass. 😦

Anger – This is the the most expected and perhaps the lengthiest stage of all. Its easy to be mad. Mad at yourself, mad at your friend or your dog for damaging your precious iPad. It is important to not incur further damage to your iPad or friendship/companionship for that matter. Things are things and can be repaired easily. Advice- Keep calm. Breath. Relax. As Ben Franklin once said “Whatever is begun in anger, ends in shame.”

Acceptance – Once you reach this point, you are almost in the clear. You have recovered from the shock, you have wiped all of the tears away and mended your friendships. This is what I like to call the action step. You decide what you are going to do with this useful, yet crippled iPod Touch. You could just deal with it? You could buy a brand new one? You will start researching and find out what the most cost effective way to rectify this situation. You might run into bumps along the way. FYI: The support from the carrier and/or manufacturer will usually be little to none. Advice- Keep calm. Breath. Relax.”Whatever the present moment contains, accept it as if you had chosen it.” -Eckhart Tolle

Mission Repair – This is the completion stage. We have come along way since that shocking mishap. You are just inches away from the finish line. You have chosen a great repair center to entrust your device to and they will repair it CORRECTLY and quickly. Not only are their prices the best in the country. The amount of support they offer before, during and after the repair process is unprecedented. They have a full staff just to field any questions you might have before you order the repair service. An awesome technical department that will treat your device with the upmost care and a program called “Got Repair” for the needed support and any accidents you might have after your initial repair service.Advice – Celebrate. Get Excited. Know you are in good hands.

“You have just made an intelligent choice. Cheers!”

-Troy Harris

 

What Is Got Repair?

Hello M:R Nation –

We receive a lot of requests per day to explain what our “Got Repair” Lifetime  Warranty actually is. Please allow yourself a few moments to read some of the information below…

gotrepair-logo-benefits-600

  • Think of it as “The Real Lifetime Warranty”.  Check the competition.  When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired.  What good is a lifetime warranty on a piece of glass that only fails when it breaks?  Our “Got Repair” program covers re-repairing damaged glass and screens.
  • Think of it as a “Thank You” for coming back to Mission Repair.  If you have your device repaired with us, you already know that it can be broken.  And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair.  We would make more money by charging you full price but you may decide not to repair your device more than once.  Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.
  • Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.
  • Think of it as the opposite of “Insurance”.  Insurance is just that.  You buy insurance “in case” something happens to your unit.  If nothing happens, you still pay.  Additionally, most insurance plans require a deductible and stringent rules to filing a claim.  Our “Got Repair” benefits cost you nothing up front.  Rather, we charge a small service fee for any repeat repair.  You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

 

You can think of it as many things, but when you boil it down, its simply in place so you NEVER have to pay full price again for the same repair on that Smartphone, Tablet, or Laptop again! There is no catch. You automatically qualify for this warranty by using Mission:Repair the first time around and if you decide that you don’t want to pay the lower service fee, we will gladly let you pay full price again 🙂 Of course I’m joking.

So, if you are trying to choose a service center, please take this benefit into account. That mixed with our free shipping + our multi-year award winning service are just a few things to consider!

Cheers, Troy

What separates Mission Repair from the rest? Let’s talk…

Hello everyone, I’m going to cut right to it. . .

We have a value-added benefit that was originated and invented right here at Mission Repair. It’s our GOT REPAIR limited warranty that no one else offers and it’s needs to be heard!

There’s no question that glass repair on iPhones, iPads, iPods and Laptops is our biggest selling service- we are replacing glass panels more than all of our other services combined. The issue is that our customers have accidents. This is really the bottom line and it’s typically when one drops their device on a hard surface like a parking lot. Normally this will cause the glass to shatter and sometimes render the touch-digitizer useless!

Of course, Mission Repair is THE SERVICE CENTER OF CHOICE, and we’ll get that glass replaced, tested and sent back to you within a day. A lot of our competition have adopted this very process as well, but there’s more than meets the eye.

What the competition isn’t doing is offering a LIFETIME REPLACEMENT BENEFIT if you use our service. Let’s dig a little deeper into the details:

1. Let’s say you crack your glass, you shop around, then then you decide that Mission Repair is the reputable, stable, best service provider you can find. Congratulations, you’re in good company. 100,000 customers can’t be wrong!

2. We’ll replace that cracked glass for you, with a brand new part in 24 hours and get it back to you at a fair up-front price. You’re in control of the repair at all times!

3. Now, you’ve got your device back and you’re happily moving along with your life and imagine what would happen if you had a second accident. SMASH! What to do? If you used another repair center, you’d have to once again pay full price to have your device repaired, even if the second accident happened within a day of the original repair! NOT AT MISSION REPAIR!

4. You’d immediately dial 866-638-8402 and tell one of our friendly sales reps that answers the phone “GOT REPAIR”!

5. The friendly representative will set up a “GOT REPAIR” order in our system and explain what to do next – the bottom line is that you’ll NEVER pay full price again, as many times as you need, FOREVER. This is an amazing peace of mind because as you know well enough – accidents can happen, and Mission Repair is here to help.

Want details on our GOT REPAIR program benefits? Click here! It’s the best iPhone insurance money can buy, and we don’t even charge you for it when your initial repair is made!!

OK folks, back to the telephones- they are blazing up today. I think it’s the impending holiday weekend that is approaching, everyone is scrambling to get their repair orders in and shipped back out.

Take care, Ryan

OK, let’s clear up a few things about our iPod Repair services!

Hello friends,

I received an email from a customer that found our website at http://www.missionrepair.com, then emailed me directly to ask “Do you guys work on iPod Touches?”

Of course, my first reaction was “how did I not get this across to this customer?!?”

The fact is that we spend a significant amount of time on our websites making them right. They are our biggest “salesperson” and they never need a break 😉

Let’s be very clear here and I hope this reaches those that might have some questions! WE REPAIR IPODS! In fact, we repair every model of the Apple iPod except for the iPod shuffle. We call those “disposable” iPods and frankly they aren’t worth fixing. . .

But if you need your iPod Touch fixed, there’s no better place than at Mission Repair. We are repairing several thousand per month and our processes, turnaround time, prices and warranties are the best in the business.

Did you know about our “GOT REPAIR” benefits? Again, we are the only business in the industry that offers this. . .let’s say you have your iPod Touch 3rd Gen Screen Repaired with us. We will get it done within 24 hours and get it back to you. The amazing kicker is that you AUTOMATICALLY get our GOT REPAIR benefits which means that if you ever break that same screen again, we will repair it again, as many times as you need, under our GOT REPAIR benefits program. Talk about keeping us in your back pocket in case of emergency!

OK folks the day is getting past me. Still a lot left to talk about!

Best, Ryan