Diagnosis always FREE at Mission Repair!

Hello folks, it’s been a heck of a week here at the Mission Repair Headquarters. We’re opening up our new sales office and I even moved my personal office as well. It’s a lot like moving out of a house to be honest! I was in the same office for several years and it’s inevitable for me. . .the longer I stay in one place the more “dug in” I get.

It was a good time to “clean house” so to speak and I was able to get rid of a bunch of extra stuff that I’ll never need again. I kind of feel like if I don’t use it within 6 months, then I probably don’t need it 😉 So I’m all settled into my new space upstairs and it feels amazing!

So I was doing my morning reading and it’s come to my attention that I need to talk about our repair services on a high level. Specifically, and simply, WE DON’T CHARGE TO DIAGNOSE YOUR DEVICE. I don’t care if you send in an iPod, iPhone, MacBook, Tablet or any other device that we currently repair. . .we will ALWAYS diagnose for free!

Why is this important?

It builds trust between you, our customers, and Mission Repair, your friend in the service industry. We don’t charge for diagnosis because we are happy to tell you what’s going on and we’re confident that you will proceed with our repairs. Why are we so confident? Because our pricing is realistic and not over-inflated. We diagnose correctly. We address your concerns and let you make the final decision on what your repair threshold is and let you remin in control of the repair.

If we charged for the diagnosis, you may feel “obligated” to complete a repair because we have you on the hook for some pre-determined amount of money.

It’s all about building trust and starting our repairs out right.

We could charge for our iDevice diagnosis, but we don’t. What happens when we spend time looking at a device, perform an evaluation and then a customer requests it to be delivered back without having a repair done? First you’ll never have a high-pressure salesperson trying to sell a repair. Secondly, we’ll lose money but this happens so infrequently it’s just part of the business.

Once again, it’s all about trust.

Being fair and keeping our technicians honest with their findings and offering our customers the best possible end solution to get that expensive device back into their hands working like new is our goal!

There it is. . .that’s why Mission Repair performs free diagnostic services. It’s a matter of principle. Why pay for it elsewhere when we’ll do it for free?

Take care, have a great day. . .Ryan

Why pay for iPhone or MacBook Diagnosis?

Good afternoon friends, here at Mission Repair we’ll never charge for diagnosis.

I’ve noticed that there are many companies in the iPod and iPhone Repair market that are charging customers for diagnostic services. Since our inception, Mission Repair has offered FREE diagnosis on ANY product we service. This is just one of the ways that Mission Repair extends it’s value to the public.

Low on cash? How about a $0 diagnosis fee from Mission Repair!

When I see companies charging for diagnosis, it appears to me that they are trying to make money and have little or no confidence in their business. I get it. The diagnosis fee a safety net. It’s an easy way to make money…If the repair is not possible, too expensive, or just too aggravating to the technician, the customer still pays up to $25. I’ve seen it so many times before. Here at Mission Repair our customers never pay for diagnosis or diagnostics fees. If the device ends up being beyond economic repair, the customer doesn’t need to pay us $25 to tell them that. It’s just seems fair to me. I’d rather rely on my awesome staff to make sure the repair needed is WORTH paying for and we don’t want to bait our customers into using our services with a $25 commitment.

We continue to believe (and I say it on the phone all the time) that the customer always remains in control of the repair. We want the customer experiencing value and trustworthiness.

The bottom line is that we don’t want to stop customers from trying our services. This is why we continue to offer FREE diagnostics on your electronic devices. We don’t overcharge for repairs and our customers have the final say on what they are comfortable paying. If our repair price is ever out of the customer’s price range, they don’t pay. We also try to keep our pricing simple and provide all of our popular repair service pricing up front.

Whether you’re looking for an iPod to be repaired, iPad, iPhone, Apple Computer or Cell phone, we strive to remain the industry leader and a customer favorite.

Thanks, Ryan