Signature Required? It’s Now Your Choice!

Hello M:R Nation –

We have many changes coming in 2014 and one of those changes starts today! For years, we have made it a requirement to have you or someone at your location, sign for the repair or product that we shipped out to you. While this was done with the protection of your package in mind, not everyone needed or wanted this requirement.

Since we are all about choice here at Mission Repair, we decided to listen to our customers and finally give you this choice! Of course, it has always been a choice, but we would require you to call in and specifically require this change. We found that many customers didn’t really want the signature, but took it anyway to save time from calling us!

Signature is now an option!

We now have this option right on the Mission Repair website! When you go to add that iPad Mini or iPhone 4S to your cart, you will see multiple options, after you choose your inbound and outbound shipment choices, you will see the signature option. You now have a “NO” and a “YES” choice.  By choosing “NO”, you agree to take responsibility for any packages left on your doorstep.  Once the delivery driver leaves a package at your location, no “lost” or “damage” claims can be filed or paid. By choosing “YES”, your delivery will be sent with a signature requirement and must be signed for before delivery of your package can be fulfilled.

While we have very little issues with packages not making it to their final destinations, you can never be too sure when shipping with any carrier. You know your location, so you are the best person to make this choice, not us.

So with that, please say hello to the first of many changes (for the better) here at Mission Repair in 2014! We will continue to update you with all of the changes made and are happy to say that it is going to be a great year!

Cheers, Troy

 

Mission Repair uses FedEx. You want your device back safely, right?

Happy Thursday everyone!

We’re rockin’ here at the Mission Repair base and I just checked my FedEx bill from last month. . .and it was our biggest shipping bill in the company history. I’m sharing this information not to talk about raising our rates or to say that FedEx is overcharging, but to say that we had a record number of orders so naturally we have a record “size” shipping bill.

Additionally, after doing our monthly shipping audit, I’m happy to report we had ZERO shipping damages and ZERO loss claims last month. In fact, we have had only 1 damage claim since January 1st, 2011. This is roughly one damage claim per 10,000 shipments. I call this an overwhelming success and we’ve picked the top dog in the shipping industry to use.

We’ve also worked with FedEx to make sure that damages don’t occur in shipping. Check out this short video to see how our shipping kit stands out!

You trust Mission Repair with your expensive electronics when they need service. We trust FedEx because we want the best delivery service available!

Thanks, I’ll be back soon, we’re adding 3 new services today that I’m excited about!

Ryan