What about the second customer…did we even get a second customer you might ask?
We did open up on Monday of this week, March 17th 2014, and I’d like to thank all of these people that came in on Monday to visit our new location and set up repair orders with us:
Keith V. (again!)
and of course, our very first customer, Jim. G. who came in a little early!
We wouldn’t have had a successful opening without you. There’s an unbelievable amount of effort that goes into starting a new location and because you watched and listened and read our newsletter you made the effort to come in and check out our new location. It was a fantastic “christening” and fire test for us, thank you all for becoming the newest friends of Mission Repair and Mission Repair Express. I sincerely appreciate every one of you.
In typical Kansas City fashion, we have made a 180 degree turn to blizzard like conditions in about a days time. The snow and wind have pretty much just started and will last until about 1pm and turn into mostly sunny skies…
Can you see it pelting my office window?
I would think say its safe to say our weather in this part of the world is a cause of major emotional issues. To go from 69 and sunny to 29 and snowy/windy is certainly depressing. Mother nature really played us this time around 😉
Well, the weather might always changing, but Mission Repair is sticking by its old stubborn ways of great customer service, awesome turn around times, new services and great prices! I wish everyone form sunny Southern California to the storm filled East Coast a safe and wonderful day!
One of my customer service reps sent me an iChat saying “I just took a call and the customer thanked me for answering the phone”.
I wanted to send up a quick blog because it seems that we get this all the time. In fact, I’ve even answered the phone and at times the customer will state “I’m giving you my business because you answered my call.”
Give us a try. 866-638-8402. When you’re looking for an iPhone service center, the least we can do is answer the phone for you, right? Well, as our phone system is set up, it always rings our call center (which we just expanded recently by the way) and you’ll always get a live person during normal business hours. Now, I have to admit that we have had a few exceptions recently. . .we only have a certain number of telephone lines that come into our building and if they are all full, they you may temporarily get a busy signal. This is being rectified as we are adding 12 more lines soon.
Other than that, I just want to say “you’re welcome” and you can always expect someone to answer your call here at Mission Repair. It’s just part of business.
So I keep on touting about our customer service at Mission Repair and I’m always talking to my staff about providing good customer service.
This is how our customers feel after working with Mission Repair 😉
Scott stood out today as I got this email from a customer:
“Hello my name is Caleb and I wanted to brag on a customer service rep I just dealt with for the first time today. His name is Scott and he was the most helpful anyone has been in a long time for me dealing with orders. He was very kind and overall helpful. I’ve in the past few weeks dealt with some companies that I never will be dealing with again, Scott helped me get the individual part I needed that apple themselves wouldn’t help me with. He was fast, enjoyable to talk to, very personable and just all in all was a good customer service experience. Above all he was knowledgeable of what he could help me with and went above what others have. I felt comfortable placing my order and he gave me all the information I needed promptly. Five stars. Ill be doing business with your company in the future. -Caleb A”
Yeah Scott that’s how it’s done! Scott and I have been working together for years and as I told Caleb in my response to him, Scott believes in Mission Repair. When the employees believe, the rest is easy.
Yeah, I said it. The electronics service and repair market is broken, and we’re going to fix it. We just released a new hint about our “Got Repair” program and we’re getting mighty anxious to launch the NEW STANDARD OF SERVICE on 3/1/11. Check it out on the exclusive GOT REPAIR website now!
This week’s hint: All “Got Repair” benefits are for the life if your device. No time limits or expiration dates.
Wow, it’s getting heavy now. How can anyone offer anything for the life of your device, especially iPhones? How can this relate to service? Well, let me tell you that no one has done this before and everyone will follow. We will reinvent the meaning of customer service and customer satisfaction and customer expectations. If you’re asking yourself “What more can Mission Repair offer on top of their Award Winning Service?” soon you’ll realize why Mission Repair is The Intelligent Choice.
Thanks, sorry for all the suspense, but we’re not quite ready yet for the release 😉