My iPhone 5 Is No Longer Broken…And No Longer Mine!

Hello M:R Nation –

Earlier last week I wrote about my broken iPhone 5 and the dismal state it was in. Luckily, my iPhone 5 was still warranty and I was able to request service from Apple for the issues. I had mentioned in that post that I would talk about my experience and so here I go.

After receiving the box from Apple, I was faced with quite a conundrum… what am I going to use for a phone while I am waiting? Well, I ignored the question until about 4:45pm, because at 5:00pm Fedex would be knocking on the door to pick up all of our daily packages. I was in a panic and did what any respectable man would do in this situation… beg his boss to borrow his old iPhone 3GS for a few days.

Picture Perfect!

Picture Perfect!

With the 3GS in hand, I wrapped up my iPhone 5, packaged it in the provided box and sent it away. All was well, but I had to get creative with my sim card situation. I had a nano sim card. This would not fit in the large sim slot of the iPhone 3GS. I had to take a large sim card, trace the nano sim pattern onto it and cut that section out. From there, I fit in the nano sim and SUCCESS! I was back in the game of digital life.

I have to tell you, I understand that the iPhone 3GS in not that old, but going back to it really made me miss my iPhone 5. It has made me think twice before complaining about the battery life…which I do on a daily basis.

So I pained though the slow processing power and horrible resolution of the iPhone 3GS ( which is only that way because I am used to the 5) for about two days until a package was delivered to me from Apple. What I received was no shock. Apple had completely replaced my phone. It was scratch-less, glowing and beautiful, but just not MY phone. Being in the business that I’m in, I have come to learn that there is a certain sentimental value that personal devices brings and I just experienced it first hand. I remember every drop, every scratch and every picture taken with that phone and I kind of miss it.

Overall, I am happy with my in warranty service experience. It was kind of hard to get it started, but once I was able to order the box, it went off without a hitch. As you can see in the above photo, the iPhone 5 takes perfect pictures and life is good once again! If I ever have an in warranty issue, Apple is the place to take it. If its out of warranty Mission Repair is the only choice :-)!

P.S. The battery life is still horrible on this replacement.

Cheers, Troy

My iPhone 5 Is Broken!

Hello M:R Nation –

You did in fact read the title correctly. My iPhone 5 is broken and guess what, I’m not going to repair it :-)! I will let Apple take the reigns on this one. You see, my iPhone 5 is still under warranty and though I would enjoy supporting Mission Repair with some of my hard earned money, I’d just rather have this repaired for free.

When I try to take pictures or a video with my iPhone 5, strange artifacts appear in the shot. It is kind of ghosty if you ask me. So while I am going through this, I might as well review my experience.

I went through Apple as a normal customer (because I am), and it took me some time to figure how to get a box sent to me. It seems every effort is put in place to get me to keep the phone or take it to a genius at my local store. While this is fine, it was a little off putting. I just want to send it out and not think about until I receive it back. I finally figured it out and this is what I received today:

Let the games begin!

Let the games begin!

I will get this thing shipped out and we will see what happens from there. Keep your eyes peeled for an update on this. My prediction is that I will receive a refurbished unit, so I better back up my data pronto!

Now this whole experience brings up a relevant topic for me to share with our customers and/or soon to be customers. We have made it a habit here at Mission Repair to check on your warranty for you if we receive your device and think it might still have coverage. We don’t want you to spend money if you don’t have to. This is a practice that dates back well into the 1st generation iPod repairs we used to do and we still practice it to this day.

If you have a cracked screen on your iPhone 5 or iPad Mini, its pretty obvious that it will not be covered under warranty. But if you have a newer device and think it might be under warranty and it has no signs of physical or water damage, double check with Apple, you have a good chance of a no cost repair or replacement. So why am I giving you this information? Because I am just like you, I don’t like to spend money when we don’t have to. So please take this tip for what it is worth and we will have your back the next time around when you don’t have that warranty coverage.

Now what am I going to do about a phone for the next few days?

Cheers, Troy