Labor Day Sale on Services! Check it out…

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Happy Labor Day weekend, it’s almost here!

Mission Repair will be closed Labor Day, but we’re still here Saturday and Sunday, 10:00 am to 5:00 pm local time. Rather than laboring at work, at home, or in the yard, a lot of consumers put their energy toward some serious bargain hunting on this special day. We’re here to help!

Come on down to one of our locations or place your order online and use coupon code “LABOROFLOVE” for a 15% discount on your new repair order now through Sunday 9/6/15 at midnight.

If you are stopping by one of our walk-in locations be sure to print off this blog and present it to your customer service representative. We hope you get to relax on Monday, fire up the BBQ, go to the lake, stay in to clean the house or do whatever makes you happy. But if you’re looking to save on that next iPhone, Mac or tablet repair, now is the time.

Have a great weekend,

Your Friends At Mission:Repair

(Offer cannot be combined with any other coupon, including Got Repair. Valid on NEW orders only. Expires 9/6/15 at midnight.)

Still confused about the “digitizer” on a Smartphone?

Good morning,

One of the most popular blog posts on my blog for the last 4 years is titled “What is an iPhone Digitizer”. Here’s a few tidbits of new information that might help you out if you’re interested!

We here at Mission Repair are experts and very familiar with iPhone digitizers, glass, LCDs and screens. We repair them by the thousands every month. Let’s see if we can demonstrate what the digitizer is here under a glass panel of an older iPhone screen:

This is the digitizer on an iPhone!

This image is from the “inside” of the part, and the digitizer is attached UNDER the glass cover. It’s a transparent electronic component that senses the touch of a human finger through the glass, and is designed to allow the unit to be controlled by a fingertip. This is one of the “inputs” of the device and it’s very thin and almost impossible to see once installed.

One major point – and a question that we get asked all the time – is that you cannot replace the digitizer alone. Since it’s really part of the glass (because it’s fused from the inside) in the event of a touch failure it needs to be replaced with the glass and vice versa. So if you have a cracked iPhone glass, you’re going to get a new digitizer as well. If you have an iPhone that doesn’t respond to touch, you’ll also get a new glass. It’s just the way it’s designed.

Furthermore, in later years, manufacturers like Apple and Samsung have started fusing the outer glass with the digitizer, and then the LCD to the digitizer. There are several phone models (like the Samsung Galaxy S5 for example) that will have all three components replaced at the same time if any one of them fails. These manufacturers did this to ensure that no dust would EVER get between the glass/digitizer and the LCD…an issue that was prevalent BEFORE the assemblies were used. There are some variations to these assemblies, but once they are assembled in a clean room facility they are not intended to be disassembled (i.e. removing the glass/digitizer form the LCD for example) I know that this can get confusing at times, so you can call us if you have any questions.

You might see the earlier assemblies marketed as:

  • Phone glass
  • Phone digitizer
  • Phone touch screen
  • Phone glass screen
  • Phone screen
  • Phone touch panel

For all intents and purposes, these terms are all interchangeable and are all the same thing. Are you in need of one of these parts? Here’s a list of glass/digitizer repairs that we sell here at Mission Repair:

Remember, you might see these glass panels for sale cheap – be sure to inquire about the required digitizer that is fused to the glass from the factory – without it, the glass is useless. You cannot replace the glass or “remove” your good digitizer and reinstall it onto your iPhone. It just doesn’t work! Additionally there are lots of parts on the market that are “glass and digitizer” being sold without the LCD. Take our earlier example of the Samsung Galaxy S5. You can get a “glass only” part on eBay for about $5. Just FYI, there is NO WAY for you to replace that part at home…and if you attempt it, your phone will NEVER look the same again and it certainly may never work correctly again. Buyer beware! These assemblies are built together and must stay together. I hope this information helps!

Best Ryan

Welcome our newest employee, Ian.

Good afternoon- if you’ve called into the Mission Repair toll-free number lately, you may have reached Ian; our newest superstar here at our Olathe location.

newguy

Ian comes from a customer service background, and I’m not kidding, he’s hit the ground running. The first day he was answering calls and jumping right in. I’m impressed.

You can email him here:

ian@missionrepair.com

Or the next time you call into the Mission Repair main line, you might get him on the phone. Ian has plans to move into the tech department at some point which I am truly looking forward to.

Thanks Ian, welcome to the team. It’s great to have you.

Take care, Ryan

School is out!

Hello friends, school is out!

Well it is here in Kansas anyway. My daughter Tayler finished her second year of college this week and she’s on her hiatus until the fall. My son Casey finished his Junior year of high school and shot me a text yesterday at 11:36am saying “I’m done!” It’s also apparent as several of our customers this morning had their children with them when visiting us here at Mission Repair- Summer Vacation is upon us. My wife Dandra who is an Elementary school librarian, is officially on Summer break today at noon. Yup, I’m a bit envious.

We don’t get to take summers off here at Mission Repair 😉

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I spoke to my oldest friend Nolan who still lives in California and he said that his kids are still in school for a couple more weeks…so it’s just starting to happen around the country.

This means summer vacations, BBQ cookouts, family time and nice weather (hopefully) for the most of us, with thoughts of splashing in the water – that just sounds good.

Personally I’ve got “boating” on the mind and we’re jazzed up to get some sunshine soon. This Memorial Day Weekend marks the beginning of summer for a lot of us and as of right now it appears that I have 3 days off without anything planned which is a first! We all need to take a break from time to time.

Whatever your plans are I hope you spend a little time enjoying your weekend. We have a great newsletter going out this afternoon with a special attached for anyone that might need our services over the weekend; so stay tuned and have a great day.

Take care, Ryan

Apple one-to-one. Coming to a school near you.

Hello friends,

It’s been a busy week here at Mission Repair, and I’ve been working with several schools to offer Apple MacBook Air and iPad repair services. Did you know that we work heavily with school districts around the country?

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On Tuesday, I visited El Dorado High School near Wichita, Kansas and they really have it going on. They stated that since issuing MacBook Air computers to each of their student, the graduation rate skyrocketed and the student involvement has been incredible. While listening to all of the creative possibilities that come from a school filled with Macs I pondered how my world might have been different in High School if I had such an opportunity.

I then took a tour of the El Dorado Middle School and each of their 6th through 8th graders are issued an iPad Mini. They use them daily in their classrooms to learn, study, take notes and take tests. They even take their state assessment tests on their iPads- it’s extremely interesting. They have charging stations and even a full time tech support staff on location. They offset these costs by NOT having to buy physical copies of textbooks for each student; of course the students have their text books on their iPads.

The school district is very proud of their achievements and status being featured as Apple-Centric and cutting edge. The student involvement and teacher interaction (I was able to sit through a class and watch the technology in action) by using the Apple TV in conjunction with the teacher used MacBook Air was seamless.

In a nutshell, I was completely impressed and in awe of the improved statistics regarding the “before” and “after” effects of adding technology to the education process. I knew that I’ve always liked Apple products, but even after my visit this week I have a new found respect for where Steve Jobs took his company.

We are also doing our part to help this education process and the Apple One to One school programs as well. Mission Repair is a proud vendor and repair center to many Apple One to One schools in the country and have been offering repairs and services to Education IT directors for years. We accept school Purchase Orders for our services and meet or exceed the demands of the schools in terms of turn around and price on maintenance. Do you know someone that might be in need of our services? Pass out information along and we’ll take care of them.

Have a great day, Ryan

One More Day!

Happy Monday M:R Nation –

You wouldn’t believe the amount of emails I received this weekend requesting the “Weekend Coupon Code“! It was quite literally one email after the other. My wife finally asked me why I was looking at my phone so much this weekend, I showed her the blog and the words “You are such a workaholic” formed under her breath:)

I enjoyed receiving so many emails, that I want to continue the onslaught 🙂 I am extending this coupon code for ONE MORE DAY! Follow the same directions that were in my previous blog and save yourself some money!

Cheers, Troy

Top Selling Products

Good Morning M:R Nation –

It’s been a couple of weeks since my last Top Selling Products list and I couldn’t think of a better time to take another look at our data and give you an update. We have a couple of surprises and a few not so surprising top sellers on www.missionrepair.com.

MISSION REPAIR TOP SELLERS

1)  4th Gen iPod Touch BLACK Front Glass/Digitizer & LCD Repair

t2) iPad 2 Glass and Digitizer Front Panel Repair Service – Black

t2) iPhone 4 Front Glass Screen Repair. Touch Screen Repair Service.

3) Samsung Stratosphere Front Glass and LCD Screen Repair

4) Samsung Galaxy S II (T-Mobile) Glass Screen Repair.

5) iPad 2 Glass and Digitizer Front Panel Repair Service – White

6) Kindle Fire Screen Repair Service | Amazon Kindle Fire Screen Repair

As you can see, the 4th Generation iPod Touch is still hanging strong to that #1 position. We have a fierce battle brewing at the #2 position between the black iPad 2 and black iPhone 4 screen repair services! The biggest surprise however is the the strides that the Samsung Stratosphere is taking as it is making its way to the #1 position! We round out our top sellers list with a few famillier faces ending again on the Kindle Fire which is enjoying it’s time on this elite sellers list. 

Well… it’s way too nice outside today to be cooped up in this office. I might try to find a way to run some errands or set up my desk outside… wish me luck!

Cheers, Troy!