Water damaged iPad 4. It can be a tricky situation.

Hi there again;

We get this all the time.  Customers report “possibly water damaged” and sends a device into us like an iPad.  The liquid damaged units can be a little tricky; there are times that we get a device in like the iPad (shown below), and we need to fix one thing just to see if everything else works…and sometimes there are multiple items that need attention and it’s hard to spot everything right out of the chute!

IMG_3110

I know it may be a little tough to tell, but this is the inside of an iPad 4 that has been “dunked” in some sort of liquid.  Since it’s pretty much absent of smell, I would assume that it was just water.  “Liquid” is a bit subjective!

 

So here’s how we approach liquid damaged units: firstly, we need to attack the visual references we have.  For instance, this unit had corrosion on the dock connector.  It’s obvious that that charging port will need to be replaced, so we start there.  We will call you with this report, and see if you’re interested in moving forward.  We don’t charge you anything for any repairs at this point either…because units with liquid damage can be difficult to fully diagnose and fully understand until we get some life out of them.

Once our customer approved us to get started, we happened to notice that this unit had a lot of corrosion upon further disassembly.  This means that not only would it need a new dock connector assembly, it will also need a logic board repair.  See those “stains” in the picture on the shielding?  That’s the liquid residue on those parts and it all needs to be cleaned.  Not an issue, Mission Repair has the capability to get down to component level on these boards and solve the problems!

The one thing that I should comment on: Expectations between Mission Repair and our customer.  Liquid damaged units are not “cookie cutter” repairs.  They sometimes take a long time to diagnose and maybe even longer to repair.  They are all different (obviously depending on the varying degree of liquid that they were subjected to) and when we tackle these units we always work in the best interest of the customer at all times.  Please be patient and understand that you’re in control of the repair at all times, but know that we have repaired THOUSANDS of water damaged iPad, iPods and everything in between.  We are here for you!

Have a great afternoon, Ryan

iPhone dropped into a Frosty. Tastes delicious!

Hello everyone,

I was sitting next to Melanie when she took a phone call from a customer that said that she dropped her iPhone into a Wendy’s Frosty and it stopped working…BUMMER!

Now don’t get me wrong, I love a Frosty from time to time, however I’ve never dropped anything into one – but I’m sure that I’ve dropped some Frosty on my shirt at some point!

frosty

So it becomes a question of “Can Mission Repair Fix it?”

The bottom line is that we can fix anything. In some cases, it can become too costly – I’ve used this example before – let’s say if it was run over by a truck. Yes it can be repaired, but if we have to replace EVERYTHING, we’d probably just advise our customer to obtain a new device altogether.

However thousands of times each month, we service, repair, and deliver devices back to happy customers repaired…which is why we are in business. Can we repair an iPhone that was dropped into a Frosty? You betcha. Want to get on our good side? Drop off your iPhone with an extra Frosty for me and I’ll take care of business 😉

Ok, after all of the Holiday food that I’ve been eating lately, I don’t need a Frosty right now. I need a salad.

To all of us that have overeaten a bit this holiday season; the New Year is right around the corner and my resolution will be announced soon. I’m thinking a new gym membership is in my future, maybe I’ll see you there.

Take care, Ryan