“Got Repair” is rolling. What is it? Allow me to explain. . .

OK, so I had this vision a couple of months ago, trying to place myself into my customer’s shoes and “living” the customer experience.

I’m always doing this. I want to treat my customers as I want to be treated but being a business owner sometimes the “business” side of things gets in the way. Well, upon some serious reflection, I came up with:

GOT REPAIR

Here’s my thought process:

1. I started Mission Repair to help customers that break their device. I mean there aren’t many good options for when a customer drops and cracks their iPhone glass. Paying $200 to the manufacturer doesn’t sound appealing, so we come in strong at $59. We do the repair in 24 hours and get the repaired device back to the customer working 100%.

2. We then offer a 1 year warranty on the glass repair. This means that if the touch functions stop working within a year we will replace that glass panel again. Awesome!

3. However we are getting many repeat customers. I mean, this is great for business, but NOT GOOD for the customer. Let’s look at this thing realistically. . .if a customer comes to Mission Repair, they have a broken device. They KNOW that it can be broken. They use our Award-Winning Services. Fantastic. But what happens if the same customer breaks the same device again? Do they have to go through the entire process again? Do they have to pay for another repair again – even if they broke it the next day after they got it back repaired from us?

This is where our exclusive “Got Repair” program comes into play. I wanted to give my customers the peace of mind when having a repair performed by us. I mean, the customer already knows that the glass can break. Then they have the unit repaired. And if the customer uses Mission Repair, and the service includes “Got Repair” benefits (at no extra charge I might add), if they drop and break the same device again, Mission Repair will repair the device again. That’s it – check out our special Got Repair website for details.

It’s all about the customer experience and the customer happiness. We want you to choose Mission Repair, and once you do you’re a customer for life. Our “Got Repair” program lasts for the life of the device and we are like your guardian angel.

The bottom line: we’ve added “Got Repair” benefits to almost 1,000 new customer orders since 3/1/11. Many customers have already exercised their benefit. It’s a no-brainer way for us to do business and we want to be friends forever.

Mission Repair, The Intelligent Choice.

Take care, Ryan

Cyber Monday is here and. . .whoa, we are alive!

Hello everyone, if you’ve been trying to reach us, I know, it’s busy. We are fully staffed and answering calls in the order in which they are received. Our call queue is rockin’ and many of you are using our coupon code for 15% off your entire order today. Here it is in case you’ve missed it:

Use coupon code “CYBER10” to get 15% off your entire order today and today ONLY. Need that Macbook repair? How about fixing an iPhone cracked glass? Remember all of our services (Including shipping!!!) are 15% off when you use this code today. Yeah, we get it.

Thanks, Ryan

Palm Pre Repair = Success!

Well hello again out there in “pre-Thanksgiving land”! I can almost smell the turkey cooking now. Well, that’s probably just the ham still filling the air here at Mission Repair. Oh the yummy stuff has arrived!

Well, if you’ve been watching the blog at all recently, you’ve noticed that we are beginning to repair a ton of new cell and smart phones. Our newest service release is for the Palm Pre Screen Repair. Here’s a unit that we received from a customer before repair:

And here’s the Palm Pre after the glass has been installed:


It’s like magic. Just like all of our iPhone repair services, we offer Palm Pre repairs and cracked glass replacements for our nationwide customers and we’ll even have your unit picked up from your location.

Hey, I have a few more to blast out before we leave today, so hang in there and I’ll be back!! Ryan