Hello folks, happy Cyber Monday!
Did you watch the news this morning? Our local channel was talking a lot about Cyber Monday and the fact that it’s the busiest day of the year for Internet sales. We are in the thick of it here at Mission Repair as we had the biggest sales weekend in the company history, and have already begun the day breaking sales records – in fact at 9:45am this morning, we’ve taken more orders than any typical Monday. It’s clear that Cyber Monday is not a typical day!!
So, we are feverishly answering the phones. Truthfully, we are doing quite well. Our staff of amazing customer service representatives is getting to each call at an amazing pace. Please, if you call in and they seem to get the the point “quickly” don’t take it personally- it’s more likely that we’ve got 10 other customers waiting in out call queue and we want to make sure every gets the attention they deserve. In fact if you’ve called in this morning, I may even answer – which is a rare thing these days! Heck, I don’t mind working the front lines and I’ve already said hello to a few walk in customers and I’m not above taking care of our customers. It’s our way of life.
Speaking of taking care of our customers- did you see that we are now offering FREE SHIPPING on every repair? That’s right. We are PROUD to bring you a complete solution when it comes to your iPhone or Smartphone repair- FREE SHIPPING from Mission Repair (and we USE FEDEX – the best in the business!).
Have a good Cyber Monday – and make sure that your boss doesn’t see you shopping online today, that would be bad 😉
Talk to you again soon, Ryan