Happy New Year! It’s right around the corner!

Hello friends,

Screen Shot 2013-12-26 at 9.47.33 AM

” Should Old Acquaintance be forgot,
and never thought upon;
The flames of Love extinguished,
and fully past and gone:
Is thy sweet Heart now grown so cold,
that loving Breast of thine;
That thou canst never once reflect
On Old long syne.

On Old long syne my Jo,
On Old long syne,
That thou canst never once reflect,
On Old long syne. ”

We hope that you have a safe and happy New Year celebration…whether that means sitting at home, in bed by 9pm or up all night with a perfect excuse to have a party! In any case and however you decide to spend your evening, please be safe, sound and rest assured that 2014 will arrive whether we like it or not 😉

From all of us at Mission Repair, we thank you for your continued readership and contribution to helping us remain in business for another calendar year. We couldn’t have done it without you.

Take care, Ryan Arter, Mission Repair.

It’s graduation time, let’s run a special this weekend.

Hello all,

I woke up this morning to see my son Casey off to his last day of 8th grade. He was looking happy and relaxed and excited – I can remember my last day of 8th grade as well, my last day at Sierramont Middle School in San Jose, CA. Casey will be in High School starting in the fall, it really is so true when people say “time flies”.

So I’ve got 2 graduation ceremonies to attend to this weekend along with Casey’s 8th grade “promotion” next week. It’s going to be a ton of fun and a few parties this weekend sound like just what I need!

In celebration of all the graduates out there, we’re going to run a special on all of our services this weekend through 5/25/11. 10% off our entire store. Just use the Mission Repair coupon code “grad” to watch that 10% disappear from your order. This will also take 10% off of your shipping charges as well- I know, Mission Repair and Got Repair already offer the best shipping prices in the industry. . .enjoy that extra little tidbit and take care of those grads!

I’ll be back soon with more goodies from Mission Repair! Ryan

Mission Repair is another year older today! Celebrating with 20% off today and tomorrow.

Hello all-

We just finished up with our company luncheon and Anniversary celebration this afternoon. It’s so rewarding to see my business turn another year older. . .and we’re still here thriving and continuing to provide the Nation’s most comprehensive and complete iPod, iPhone, iPad, Mac laptop, PC laptop and cell phone repair available.

Mission Repair's Birthday today!

We introduced our Got Repair program last month on 3/1/11. It’s grabbed hold, it’s taken form, and it’s sweeping our customers off their feet. Our most popular repair services come with the Got Repair benefits (you can find them on our site) and it’s a no-questions-asked damage warranty that covers you in the event you ever drop or crack your device again after we repair it. Frankly, it’s kind of amazing if I do say so myself.

Let’s finish up this blog with a no-questions-asked 20% discount coupon good through today and tomorrow. Just use coupon code “BDAY” to see 20% melt away. Offer is good on new orders only and cannot be used in conjunction with any other coupon or special. This “BDAY” coupon expires 4/2/11 at Midnight so get that iphone repair ordered today!

Thanks, and have a great weekend, Ryan

“Got Repair” is rolling. What is it? Allow me to explain. . .

OK, so I had this vision a couple of months ago, trying to place myself into my customer’s shoes and “living” the customer experience.

I’m always doing this. I want to treat my customers as I want to be treated but being a business owner sometimes the “business” side of things gets in the way. Well, upon some serious reflection, I came up with:


Here’s my thought process:

1. I started Mission Repair to help customers that break their device. I mean there aren’t many good options for when a customer drops and cracks their iPhone glass. Paying $200 to the manufacturer doesn’t sound appealing, so we come in strong at $59. We do the repair in 24 hours and get the repaired device back to the customer working 100%.

2. We then offer a 1 year warranty on the glass repair. This means that if the touch functions stop working within a year we will replace that glass panel again. Awesome!

3. However we are getting many repeat customers. I mean, this is great for business, but NOT GOOD for the customer. Let’s look at this thing realistically. . .if a customer comes to Mission Repair, they have a broken device. They KNOW that it can be broken. They use our Award-Winning Services. Fantastic. But what happens if the same customer breaks the same device again? Do they have to go through the entire process again? Do they have to pay for another repair again – even if they broke it the next day after they got it back repaired from us?

This is where our exclusive “Got Repair” program comes into play. I wanted to give my customers the peace of mind when having a repair performed by us. I mean, the customer already knows that the glass can break. Then they have the unit repaired. And if the customer uses Mission Repair, and the service includes “Got Repair” benefits (at no extra charge I might add), if they drop and break the same device again, Mission Repair will repair the device again. That’s it – check out our special Got Repair website for details.

It’s all about the customer experience and the customer happiness. We want you to choose Mission Repair, and once you do you’re a customer for life. Our “Got Repair” program lasts for the life of the device and we are like your guardian angel.

The bottom line: we’ve added “Got Repair” benefits to almost 1,000 new customer orders since 3/1/11. Many customers have already exercised their benefit. It’s a no-brainer way for us to do business and we want to be friends forever.

Mission Repair, The Intelligent Choice.

Take care, Ryan

Samsung Mythic Cell Phone Repairs now available!

Hello all- I’m heading out for the weekend in a few hours, and we’re busy with business and getting new services established. Before we even announced it, we received a broken Samsung Mythic in for a Mythic screen repair. Since we carry thousands of parts in stock, we were fortunate enough to have screen in stock for this awesome phone.

Our customer unit arrived today:

And within an hour, Brandon had the phone repaired and ready for QA. We will most certainly deliver this phone back to the customer today, here it is repaired and ready to go:

I always love it when we get in a new product for repair. My guys were built for this. In fact, Mission Repair was built for this. We continually expand our line of services so that the public has an excellent, viable option for servicing these types of devices. It’s another good way to keep devices in operation versus added them to a landfill. That’s how we look at it anyway. . .

SAMSUNG MYTHIC SCREEN REPAIRS NOW AT MISSION REPAIR. Fastest and best price on the planet. Check it out!

Take care, Ryan