Now that was thoughtful…

Hello friends, sometimes I just don’t know what to say…

But one of my employees, Jake, asked me for a bunch of old Mission Repair shirts. Of course I have a few of each for sentimental value and of course, if Jake wanted to see some of the older shirts – I grabbed them from my closet and handed them over. A few weeks later, I got this:

What a gift!

What a gift!

His wife Julia and her mother put together this huge “Mission Repair” blanket for me that captures a lot of the essence of the business over the years. The light green one on the top left was one of our very first “themed” t-shirts that we bought over 6 years ago. How time flies, and how the colors have changed –

Now, there’s not one of everything in here because I kept a few of the “lone survivors” for myself. There’s a lot of history and I was ecstatic to see how she put this together for me as a gift. We are planning on hanging this masterpiece in the conference room at Mission Repair and hopefully in another 6 years we can make a new one. We are currently in design phase for a new set of threads -I’ll post the new style soon. I’m telling ya- look at the right hand column,second from the bottom- the “I fix iPhones” shirt has garnered more attention than any of them. I try to get my kids to wear them when we go out to dinner. It’s a fantastic conversation starter 😉

Have a good afternoon….thanks Julia.

Ryan

Internet Fraud. It’s a challenge.

Hello friends,

I’ve been dealing with a few orders that have come through our website here at Mission Repair that are suspect…

In today’s “order online” age of business, the potential for fraud orders is high; a criminal can hide behind a computer screen from anywhere in the world and try “everything in the book” to scam businesses out of their products.

cctheft
Worried about online security? You should be. Fraud is on the rise, greatly impacting online business owners and their customers. We take your security very seriously investing in current and ongoing security-based infrastructures and to make sure our website (www.missionrepair.com) is fully PCI/CISP certified. All of this is dedicated to help protect you (and us!) from cyber criminals.

While we here at Mission Repair mostly provide services to our customers, we also sell parts and do it yourself repair kits for iPhones, iPods and tablets as well. There are many people that want to do this kind of work, so it just makes sense that we sell them the repair parts and tools that they need!

It’s pretty much a given that a fraud order here at Mission Repair will be for a product rather than a service. Other red flags that pop up for us are:

1. The customer will ship to a completely different address. Sometimes out of the country.
2. The shipping will be Overnight. They want to receive the product(s) fast.
3. The telephone number on file for the customer doesn’t match the geographic location of the billing address and typically is never answered.
4. The IP address of the customer doesn’t match the billing address. Yes, we capture everyone’s IP addresses upon order placement.
5. The orders are placed online rather than being called in.
6. The email address on file doesn’t particularly match the customer billing information. Typically, most people have SOMETHING in their email address that signifies that it’s them. Not always, but sometimes.
7. The order seems exceptionally large and high dollar.
8. We can see other previous attempts via our saved shopping carts of the same or similar orders with different credit cards.

While any ONE of these is typically never a red flag, when an order has ALL of the them, we take extra steps when we can to verify the order and ship or cancel when appropriate.

What typically happens is that the criminal obtains the victim’s credit card number and billing address – somehow – and then places an order online using the customer’s information. It’s then shipped to a different location. This way, the criminal gets the product(s) and is never to been seen again…while the innocent victim receives their credit card statement in the mail a couple of weeks later to see the bad news…fraudulent charges to businesses they they’ve never heard of! Yikes it’s scary.

Firstly, let me tell you that it’s safe to purchase off the Internet as long as you know that the site you’re using is secure. Like Mission Repair’s website. We are fully 100% PCI/CISP certified which means that we exceed industry standards in solidifying our hardware and hosting facilities. We pass inspection from an independent auditor who performs on-site assessments, and we complete a rigorous screening process to remain on credit card certified lists.

What is PCI? The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID) should be PCI compliant. Not sure? Ask the company you are buying from!!

We’re required to delete your credit card information from our databases and I’ve also gone a step further; your credit card information is blocked from all of my employees after it’s entered so all we can EVER read back to you is the last 4 digits after an order is placed. It’s just one more step to security and we are determined to keep you safe.

Why am I talking about all of this? well i just got a call from my Merchant asking me about an order that is under investigation for fraud, which sparked me to tell all of you that we take this criminal activity very serious. Remember that as a consumer you can call your credit card company at any time to dispute fraudulent credit card charges…and always check your statements. Just a little tip to keep the world going ’round.

Have a good day!

Best, Ryan

Geocaching – is it time to get outside?

Hello folks,

Have you heard of “Geocaching”? It’s not anything new…but I just received an email about Geocaching at our local Arboretum here in Overland Park and it sounds like I might need to go check it out.

Geocaching is a real-world, outdoor treasure hunting game using GPS-enabled devices. Participants navigate to a specific set of GPS coordinates and then attempt to find the Geocache (container) hidden at that location. I suggest just using your iPhone GPS system- there’s no need to go buy a separate hand-held GPS device!

geocaching

There are different rules for different “games”, but typically when you find a “treasure”, then you leave one as well. Or you simply sign a guestbook in the hidden cache and tell all of your friends about it.

Our Arboretum says: “bring the entire family out for a fun-filled adventure. Find out why over 5 million people throughout the world hunt for containers, called Geocaches, using hand-held GPS devices. Brief classroom presentation followed by a search for two Geocaches. Adult presence required for ages 13 and under.”

I think it’s time for the Arter’s to get involved! My kids are older than 13, but heck, I’m gonna make the go anyway.

Maybe it’s time to hide a few Mission Repair gift certificates in hidden Geocaches across the country? I’m going to make some plans. Stay tuned.

Does anyone have any good experience with Geocaching? Let me know!

Take care, Ryan

Time travel possible at Mission Repair? Sort of.

Hello friends,

Are you a coffee drinker? Well, I picked up the habit when I worked as an outside Salesman at a different company many years ago – it just seemed like it was the right thing to do. The issue now is that if I’m at work, I drink the stuff. I do my best to avoid it on the weekends, but there are times that I splurge.

For those of you that are like me I’ve opted to install a commercial grade Keurig machine at the Mission Repair headquarters here in Olathe just for our customers. I know, it’s a small thing but customers that are waiting for their repair to be completed are welcome to grab a complimentary cup or coffee, hot chocolate or tea.

I went to grab a cup for myself this morning and noticed that I was going to brew a cup of Eight o’clock at seven o’clock.

Keurig

There’s a bit of a time paradox there- 8 at 7. It would be difficult to explain this without the picture, and it was reminiscent of time travel and 1.21 gigawatts. If you don’t know what that’s referring to, then you need to catch up on your Eighties Michael J. Fox movies 🙂

In any case- whether you need it a repair or not, you’re welcome to stop by for a cup of coffee any time, say hello! If you show up in a DeLorean, you get extra credit.

Take care, Ryan

Tax deadline today – don’t delay! Coupon inside.

Hello friends- I’m having a hard time believing that it’s April 15th already. Not only that it’s tax time (remember to file by today!) but in fact I had a bit of “free” time last night so I went into my my basement to clean a few items up that I have been neglecting. You know, it’s easy to stuff things in the corner and forget about them, so I went through my “pile” to purge and organize. You know what I found? A few Christmas presents that I haven’t even used yet!

How do I use this thing again?

How do I use this thing again?

Now in my defense they are BBQ tools, and we here in Kansas are just getting into BBQ season (it did actually snow here yesterday morning) but for the most part Spring is upon us and things are really starting to get green in the area. I asked my wife for a steak “flipper” which is basically a large rounded “hook” that you pierce a piece of meat with, then can easily flip over on the grill. Yeah, I’ve seen them on cooking shows and figured it was my time to upgrade to this piece of equipment. I also received a BBQ spray bottle which I may fill with Apple juice or other “flavored” liquid to “baste” my creations when cooking. Apple juice is good because a lot of professionals use it to help tenderize ribs and give them their color.

What’s next? Well Easter is just right around the corner and I’m not even sure of our plans yet. We have family near and far that want to spend time with one another so we may just have to compromise and meet in the middle somewhere; but the fact that Easter is less than a week away makes me wonder where the time goes.

So I wanted to remind each of your that before time runs out, we have a 14% off coupon that is running through the end of the day today (4/15/14 at midnight to be exact) to synchronize with the 2014 tax season. Use coupon code “unclesam” on our site missionrepair.com to receive the discount off of your order today which is good for new orders only, and cannot be combined with any other coupon. Hundreds of people have already taken advantage of this offer via our newsletter (you should sign up if you have not already do so!) but it’s time to share with the masses on our blog. Place your order today and have that cracked iPad or iPhone repaired asap!

If I don’t talk to you soon, have a great “tax deadline day”, a spectacular Easter and get that BBQ grill cleaned up for the season – I’m getting hungry just thinking about it.

Take care, Ryan