Mission Repair quarterly meeting a success! Kind of.

Hello there-

It’s true; I try to keep our employees up to date, connected and on the same page. It’s called MANAGING. Some of you may have heard of it, but I know that others have not.

Every quarter I get the team together and we head to Bass Pro Shops here in Olathe, Kansas and reserve a meeting space. It’s a good time to get away from the hustle of the work environment, and everyone gets a few extra hours on their paycheck AND a good meal!

This time I broke the group into teams, gave them 9 pieces of paper, and told them to work together to make a tower that stood on it’s own, with only the 9 pieces of copy paper and some scotch tape. The key was that the tower had to be at least 40 inches tall. Ready, set, go!

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I’m there in the background because my Colorado crew was joining in with us on Facetime, so I was showing them what others were doing via my iPhone…but it was fruitless. Those guys in Lakewood, CO killed it and came up with the best tower of all.

In the foreground of this picture was Jake (backward hat) who failed miserably as a team leader 😉 I’ll just keep him to fixing devices, not building paper towers.

Before the meeting I built an example of what it could look like back in the office just in case no one could get it:

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These times are all about fun and business, and we got a lot done that night.

The new training schedule was announced for our employees, so soon when you call in you may hear some “refinement” from our newer employees…that’s a great thing!

I’m always looking for new group team building activities, have any ideas?

Take care, Ryan

Next Day iPad Mini Screen Repairs From The Experts

Have you recently dropped your iPad Mini, resulting in a cracked screen? We know this situation all to well and are here to help. We work hard with our part suppliers to give you the best price we can on screen repair services. This is especially true for the iPad Mini Screen Repairs we offer. Mission:Repair’s certified technicians will replace the glass on your iPad Mini and get your tablet back to you in great working condition and for a great price! iPad Minis require special opening and soldering techniques so be sure to get it into Mission:Repair for your screen replacement. To place your order, simply visit our website, give us a call at 1-866-638-8402 or stop by one of our Kansas City walk-in locations.

Not local to Kansas City? No problem, we specialize in mail-in repair services. Our shipping options and instructions make it easy for you to get your device to us safely. So, if you have a cracked screen on your iPad Mini or if your iPad Mini with Retina Display is in need of a front glass replacement, click on one of our services below or give us a call today or click on a service below to get started.

iPad Mini Screen Repairs:

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iPad Mini with Retina Display Screen Repairs:

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Throwback Thursday: The iPod Photo

As a repair center for iPods, Smartphones, Tablets and Laptops, we see a lot of different devices everyday. The most fun ones are the ‘vintage’ devices that come in for repair. Why REPLACE your old device you’ve loved for years, when often times you can REPAIR it for less!

Today we are celebrating Throwback Thursday with the iPod Photo, otherwise known as the 4th Gen iPod. This was the FIRST iPod to feature the revolutionary “click wheel” and was released over 10 years ago. In addition to being an audio player, like other iPods, the iPod Photo allowed users to store color photos. While that doesn’t sound revolutionary to us in 2014, it was an impressive feature at the time. Do you own an iPod Photo? Perhaps it needs to be repaired? Mission:Repair has you covered. Yes, we still services these devices. Click here for a list of our iPod Photo Repair Services.

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Curious about repairing an ‘old’ device of your own? Mission:Repair can replace cracked screens, charging ports, hard drives, batteries and more. Be sure to give us a call at 1-866-638-8402 or visit our website at www.missionrepair.com to view a full list of our repair services.

Happy Throwback Thursday,

Melanie

Think twice about that iPad.

Hello everyone-

We’ve seen it far too often; we receive an iDevice (like an iPad, iPod or iPhone) come in for a repair or diagnosis only to find this screen upon boot up:

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This is a screen shot from an iPhone that was deliberately erased by it’s owner; presumably because it was lost or stolen. As you can see, only the original owner with the original email address and password can active it.

This feature is a security measure in the newest releases of the iOS on Apple devices, and it is working…and before giving away or selling your iOS device, be sure to erase your content and settings (in Settings > General > Reset > Erase All Content and Settings). When you erase your content, Find My iPhone and Activation Lock are also turned off.

If you hand over your phone to another person (especially if you sell it over the internet and ship it to them) but DON’T erase your content, you can still do it remotely. If your phone is “lost” and you don’t want a potential stranger to access your data, you can erase and “deactivate” the phone leaving it worthless to the new owner as shown above.

We know what this means when we see this upon boot up at our service lab; typically customers buy a phone second hand not knowing whether the phone has been deactivated and it usually ends up bad for the new purchaser.

Buyer beware: if you purchase a used phone and it’s running iOS7 or greater, make sure that the device has been removed from the original purchaser’s accounts or you may end up with an expensive paperweight or in the worst case a stolen device. No one wants that.

Anyway, I thought that this was worth talking about as we’ve seen too many customers end up sour about their purchase. I’ll also remind you that if it sounds good to be true, it probably is – but you already knew that!

Alrighty- have a great weekend and I may see you at our Mission location tomorrow as we are performing several upgrades to the tech area in the morning. Stop by and say hi!!

Take care, Ryan

Have your made your fantasy picks yet?

Happy Friday friends! It’s true…football 2014 has started.

Have you made your fantasy football picks yet? Just so you know, I had to stop playing fantasy football. It’s not that I’m better than it, nor was I actually very good at playing; it is just too big of a distraction from the games I really want to watch, so this year I am NOT going to play.

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Now with that being said, I know that just about every one of my friends is in a league or two and I’m definitely not “normal” in that sense. In fact, some of my buddies think that I’m absolutely nuts. Hey guys, you’re just going to have to deal with it!

For the rest of you that are either NFL fans or not, it’s hard to not notice that the football season has started. In fact we are running a football promotion with discounts on every repair service that we offer through our newsletter that is going out to tens of thousands of customers today. Keep an eye out for it, because there will be a special coupon just for you football fans out there. It’s a great time to get hat iPad or Computer repaired. Well you don’t actually have to be a fan, but you might notice a common “pigskin” theme hit your email inbox shortly. Not signed up for our newsletter yet? Sign up now!

Until then, have a great afternoon and I’ll be back soon with more great Mission Repair info.

Take care, Ryan

Now that was thoughtful…

Hello friends, sometimes I just don’t know what to say…

But one of my employees, Jake, asked me for a bunch of old Mission Repair shirts. Of course I have a few of each for sentimental value and of course, if Jake wanted to see some of the older shirts – I grabbed them from my closet and handed them over. A few weeks later, I got this:

What a gift!

What a gift!

His wife Julia and her mother put together this huge “Mission Repair” blanket for me that captures a lot of the essence of the business over the years. The light green one on the top left was one of our very first “themed” t-shirts that we bought over 6 years ago. How time flies, and how the colors have changed –

Now, there’s not one of everything in here because I kept a few of the “lone survivors” for myself. There’s a lot of history and I was ecstatic to see how she put this together for me as a gift. We are planning on hanging this masterpiece in the conference room at Mission Repair and hopefully in another 6 years we can make a new one. We are currently in design phase for a new set of threads -I’ll post the new style soon. I’m telling ya- look at the right hand column,second from the bottom- the “I fix iPhones” shirt has garnered more attention than any of them. I try to get my kids to wear them when we go out to dinner. It’s a fantastic conversation starter 😉

Have a good afternoon….thanks Julia.

Ryan

Internet Fraud. It’s a challenge.

Hello friends,

I’ve been dealing with a few orders that have come through our website here at Mission Repair that are suspect…

In today’s “order online” age of business, the potential for fraud orders is high; a criminal can hide behind a computer screen from anywhere in the world and try “everything in the book” to scam businesses out of their products.

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Worried about online security? You should be. Fraud is on the rise, greatly impacting online business owners and their customers. We take your security very seriously investing in current and ongoing security-based infrastructures and to make sure our website (www.missionrepair.com) is fully PCI/CISP certified. All of this is dedicated to help protect you (and us!) from cyber criminals.

While we here at Mission Repair mostly provide services to our customers, we also sell parts and do it yourself repair kits for iPhones, iPods and tablets as well. There are many people that want to do this kind of work, so it just makes sense that we sell them the repair parts and tools that they need!

It’s pretty much a given that a fraud order here at Mission Repair will be for a product rather than a service. Other red flags that pop up for us are:

1. The customer will ship to a completely different address. Sometimes out of the country.
2. The shipping will be Overnight. They want to receive the product(s) fast.
3. The telephone number on file for the customer doesn’t match the geographic location of the billing address and typically is never answered.
4. The IP address of the customer doesn’t match the billing address. Yes, we capture everyone’s IP addresses upon order placement.
5. The orders are placed online rather than being called in.
6. The email address on file doesn’t particularly match the customer billing information. Typically, most people have SOMETHING in their email address that signifies that it’s them. Not always, but sometimes.
7. The order seems exceptionally large and high dollar.
8. We can see other previous attempts via our saved shopping carts of the same or similar orders with different credit cards.

While any ONE of these is typically never a red flag, when an order has ALL of the them, we take extra steps when we can to verify the order and ship or cancel when appropriate.

What typically happens is that the criminal obtains the victim’s credit card number and billing address – somehow – and then places an order online using the customer’s information. It’s then shipped to a different location. This way, the criminal gets the product(s) and is never to been seen again…while the innocent victim receives their credit card statement in the mail a couple of weeks later to see the bad news…fraudulent charges to businesses they they’ve never heard of! Yikes it’s scary.

Firstly, let me tell you that it’s safe to purchase off the Internet as long as you know that the site you’re using is secure. Like Mission Repair’s website. We are fully 100% PCI/CISP certified which means that we exceed industry standards in solidifying our hardware and hosting facilities. We pass inspection from an independent auditor who performs on-site assessments, and we complete a rigorous screening process to remain on credit card certified lists.

What is PCI? The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that companies that process, store or transmit credit card information maintain a secure environment. Essentially any merchant that has a Merchant ID (MID) should be PCI compliant. Not sure? Ask the company you are buying from!!

We’re required to delete your credit card information from our databases and I’ve also gone a step further; your credit card information is blocked from all of my employees after it’s entered so all we can EVER read back to you is the last 4 digits after an order is placed. It’s just one more step to security and we are determined to keep you safe.

Why am I talking about all of this? well i just got a call from my Merchant asking me about an order that is under investigation for fraud, which sparked me to tell all of you that we take this criminal activity very serious. Remember that as a consumer you can call your credit card company at any time to dispute fraudulent credit card charges…and always check your statements. Just a little tip to keep the world going ’round.

Have a good day!

Best, Ryan