I appreciate Apple, Inc. for standing up for us.

Good morning, this news hit the airwaves a couple of days ago, but clearly needs to be spread as far it can reach…so here’s a simple “repost” on the Mission Repair blog as I can personally appreciate that Apple, Inc. is trying to protect our privacy.  Click here to read the letter from Apple, Inc. as posted on their website.

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Please pass it along, information is good!  Ryan

Just for your information in case you were stopping by our Lenexa office!

Hi there!  If you live in the Kansas City area, you probably know that there is a HUGE “GATEWAY” project that is currently under construction near the I35 and I435 interchange.  In fact, there have been an amazing number of improvements in the last few months, and traffic is already flowing correctly in many areas.

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Now it’s time for the crews to move Northbound, and this will effect the roads leading to Mission Repair in Lenexa.

Typically, I’d tell my customers to exit I35 and go West onto 95th Street.  People in the area know this exit well and it’s very commercialized with Costco on the West and Sam’s Club to the East.  We’ve got the Oak Park Mall which seems to be busy year round, and it’s just past Sam’s Club.  I don’t know how people will be getting the East easily, but all of the businesses on the West have a real plan in place!

Starting next Monday, instead of getting off at 95th Street, our customers will Exit one more off ramp North on 87th Street, and turn West.  Then quickly turn right onto Marshall Drive and head South to reach our service lab.  Now this intersection may get a little busy for a while…all of the Costco traffic will also head South and drive right by Mission Repair…so don’t be surprised if you see me out on the road from time-to-time waving customers in.  We will have a significant number of new vehicles passing our location and I am really excited for that!!

Well I thought that I’d share this map and this info so you knew that not only are all of the businesses will remain open during this major upgrade to the Kansas City area, but I have a feeling it’s really going to spike business here at Mission Repair as we will be in front of more customers than ever before.  Thanks for reading!

NOTE:  If you visit our Mission, Kansas location, you’re in the clear!!

Take care, Ryan

But what happens if I break my phone the second time?

Good morning friends,

We get repeat customers every day. This is just a fact of the business, and if you drop your phone and crack the screen once, it’s a drag. But let’s say you have it repaired and then drop it again; you might just be plain mad!!

That’s why I came up with a program that’s exclusive to Mission Repair. Other companies have tried to copy our program, but we pioneered this benefit for OUR customers. That’s why we get more repeat and loyalty from our customers than the next “pop up” repair business down the street. Let’s discuss it.

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The number one service we perform is fixing cracked screens for many different products. Even worse, we’ve seen many repeat customers for the same repair. Mission Repair wants to stand out among the competition by offering benefits with our repairs that other businesses don’t.

Allow us to elaborate:

Think of it as “The Real Lifetime Warranty”. Check the competition. When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired. What good is a lifetime warranty on a piece of glass that only fails when it breaks? Our “Got Repair” program covers re-repairing damaged glass and screens.

Think of it as a “Thank You” for coming back to Mission Repair. If you have your device repaired with us, you already know that it can be broken. And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair. We would make more money by charging you full price but you may decide not to repair your device more than once. Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.

Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.

Think of it as the opposite of “Insurance”. Insurance is just that. You buy insurance “in case” something happens to your unit. If nothing happens, you still pay. Additionally, most insurance plans require a deductible and stringent rules to filing a claim. Our “Got Repair” benefits cost you nothing up front. Rather, we charge a small service fee for any repeat repair. You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

Compare it to AppleCare + from Apple. Read our blog about the savings here!

Let’s see how it works in real life:

Order a service that includes the “Got Repair” Benefits. Our iPhone 3GS Glass Repair Service is an excellent EXAMPLE and the product picture looks like this on our website:

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We’ll then perform our Award Winning Service like usual and get the repaired unit back in your hands. We are in the business of Nationwide 24 Hour Service and while-you wait repairs for walk-in customers.

(DRUMROLL, PLEASE)

Then at ANY TIME in the future, if you break this same iPhone 3GS Glass again we’ll repair it for a $20 “Got Repair” Service Fee. Remember, you can have the same unit re-repaired as many times as you’d like, there is NO LIMIT. NOTE – THIS IS AN EXAMPLE OF THE IPHONE 3GS GOT REPAIR SERVICE FEE. DIFFERENT FEES APPLY TO DIFFERENT REPAIRS.

Mission Repair, The Intelligent Choice. Need to use your Got Repair benefit? Just call your nearest Mission Repair location and tell the representative “Got Repair!”. We will set your Got Repair order up for you.

FAQ’s and Terms of the “GOT REPAIR” program.

Thanks for reading, talk to you again soon. Ryan