Hello friends, it’s a fine afternoon here at Mission Repair, and I’ve been going over several items on my daily “checkup list” and wanted to share our Better Business Bureau rating:
It’s not easy to receive and keep an “A+ Rating”, especially when a business has thousands of customers a month. There are several companies that I see also touting A+ ratings; but it’s easier when you have a third of the business; the issue with this rating system is that the Better Business Bureau doesn’t really judge by the percentage of issues a company has with their customers. They base it off of the number of issues you have.
For example, for a business like ours to have 9 closed reports in the last 12 months out of somewhere near 30,000 customers (.0003%) -we’re “docked” the same as a business that closed 9 reports in the same time period but only having 3,000 customers (.003%). In all honesty both of these examples are LOW percentages, but we have no way to keep an A+ rating other than being the best that we can be.
It might be a bit difficult to understand, but the bottom line is that we have the highest rating possible issued by the Better Business Bureau.
You’re darn right I’m proud of it. It’s shows how great our employees are, how amazing our services are and that we must be doing something right.
Thanks to all of our customers for their business, I truly appreciate it!
Take care, Ryan
Good morning, all of the blogs today have been about our Lakewood, Colorado location so it’s time to welcome our newest employee in Olathe, Kansas.
Dylan started just about a week ago in customer service and hasn’t looked back! He’s been on the phones constantly, working hard and learning the business as fast as he can. If you’ve called into our Main Service Lab in Olathe lately, you may have gotten Dylan on the phone. He meets our checklist of a hard-working, team oriented, skilled individual.
I’ve been watching him and he’s making it a priority to answer a ringing telephone first before any other customer service representative. I believe it’s like a game to him, and frankly I don’t even think that the phone is getting a full “ring” in and he’s greeting the customer on the other end. It’s kind of nice! 😉
Well, if you need him his email is “firstname.lastname@example.org“. Welcome to the team…
We just got another new review. BN gave Mission Repair 5 stars.
“Easy to do, inexpensive and done right
I’ve had three devices repaired. Each one was done right. The price was cheaper than the local walk-in places and they were completed and shipped promptly. One required more than expected and I received a call explaining the situation and detailing my options. Highly recommend them.”
Thanks for your help BN, we really appreciate the business! Have a good weekend.
It’s about time, right? The long awaited and highly requested iPad Mini 3 repair lineup of services at Mission Repair.
We’ve added iPad Mini 3 glass screen repairs, LCD repairs, home button services and the like and we are proud to bring you the next generation of iPad Mini services to compliment the ongoing service line that Mission Repair is known for.
866-638-8402. Give us a call!
Hello my friends,
It’s February already? January flew by so fast, I can’t believe it. I was out of town every weekend in January and even last weekend, so I’m excited to say that I will be here in my own home over Valentine’s Day. That’s a huge relief to be sure!
So Melanie and I are going over a few items of business this today…and we’ve landed a new deal on Samsung Galaxy Note 4 screens, so we are going to pass savings on to our customers. Effective immediately, we now have a lower price on these screen repairs and you can start your order here!
That made me think, let’s double check our pricing on Samsung Galaxy Note 3 screens and Samsung Galaxy Note 2 screens as well – and yes, we’ve slashed the prices on these repairs at the same time.
The Galaxy Note 4 has a wide-angle, 3.7MP front-facing camera so you can capture crisper selfies. And when you want to photograph anything else, the Galaxy Note 4 comes equipped with a 16MP rear camera with built-in Optical Image Stabilization. So, even when you zoom in, the details in your photo remain in focus. These devices truly have “Entertainment Displays”.
If you’ve got a cracked screen, there’s no better time to have this device repaired at Mission Repair. See you here!
Take care, Ryan