I’m sitting here in my front office at Mission Repair in Lenexa, Kansas and the snow just started to fall. Soon after, I heard lots of sirens and can see the commotion rumbling just down the street. The weather is starting to hit us, and the freezing rain is really what is causing the issue. Cars are starting to slide all over the place!
Here’s a pic out into the parking lot as we speak:
I know that it doesn’t look like much, but that little bit of snow on top of the slick roads makes a dangerous situation. It looks like I should probably put it into 4 wheel drive for a little while unit the road crews get their act together.
We’ve have several people come in during the “mess”. I want to remind everyone that we are open until 7 pm, and if is suits your lifestyle to wait until the roads as a little better, then I recommend that you hang tight in your warm houses and offices while KDOT gets the plows up and down the highway. I bet that by 5 pm today it’ll be just fine to move around the area.
I got into the office this morning, and received this review from our Mission, Kansas location and had to repost. I love starting my mornings off like this!
Tommy A. wrote:
Just wanted to say thank you for the great experience I had with your Johnson Drive repair facility today. I HAD an I Pad 3 with a cracked screen and a corner of glass missing so I searched Google for a local repair facility that did not charge an arm and a leg to repair my I Pad. I came across your website as well as many others that provide local drop off service and selected yours based in part on price and reviews. Well I arrived at your shop this morning and was promptly greeted by one of your techs. He was very professional and took care of me right away. He advised that it may not be finished until tomorrow which I was good with, but that if it were done earlier he would call. Now I would like to also state that I noticed that your store was very clean and neat along with the professional attitudes and appearance of your tech. I got an exact upfront price on my repair and so I paid the bill and left my I Pad. To my surprise I got a call about 3 hours later advising me that my repair was complete!! I returned to meet another one of your techs which was just as professional and he delivered my I Pad back to me promptly. I must say that the I Pad looks as good as new and it was delivered to me in protective bubble wrap for a safe trip home. I own five Apple products and three Android products, and although I hope to never need your services again, if I do I will feel confident that you can honestly take care of any repair needs. I Highly recommend you service and would feel confident in referring anyone to your company.
Thanks again Tommy for the great post on Facebook, have a great week!
Now, I have to get back to reality and really start working…Ryan
We have a ton of different tshirt designs for our employees here at Mission Repair, and I’m even still “milking” some of the old ones that I sport in the header of our Facebook page here.
Today, I had my son Casey order our employees a new version of the shirt, and I let him do the design and get them going…I got the artwork proof today of the back of the shirt:
I’ll also post a quick link to our tshirt supplier, Customink.com – they do a great job.
Anyway, it’s true that Mission Repair has an A+ on the BBB, and we are darn proud of it. Need to know more? Check us back on this blog to hear more about the business from time to tome, of just give us a call toll-free at 866-638-8402. Dial now!
We at Mission Repair are celebrating Father’s Day by offering 15% off any repair service this weekend. If he’s been waiting to have his computer or tablet repaired, you can spoil him this weekend and save some money too! Already have your Father’s Day gift covered? No problem! This coupon can be used on any service, not just for dad!
Just use coupon code “FD15” at checkout online to save 15% off your repair order now through Sunday, 6/21/15. Visiting one of our walk-in locations? Just present this newsletter to your customer service representative to receive the 15% off your order.
Have a great weekend, I’ve got a nice plan on Sunday where I get to cook for the kids. How did that happen?!?
Take care, Ryan
(Offer cannot be combined with any other coupon, including Got Repair. Expires 6/21/15 at midnight.)
“Thank you, thank you, THANK YOU!!! I received my phone back, and was THRILLED to find your company repaired my phone and I was able to access EVERYTHING, and get my THOUSANDS of pictures back that I thought would be gone forever.
A million times, thank you so much. I will recommend your company to anyone and everyone!!
This brings up a great point that I don’t talk about too much…but when we work on a customer’s device, we DON’T erase the data (unless it’s absolutely necessary and the customers approves this) because we KNOW how important it can be. In fact, every time I simply move from one iPhone to another, and even with my data backup up on iCloud, it’s a hassle to move data. So for those customers that don’t have a backup, I can truly appreciate the issue of data preservation.
You’re welcome Monica, “Aloha” to you too, and thanks so much for the email this morning. It was a great start to my day! I’m heading to the beach 😉
Hello friends, it’s a fine afternoon here at Mission Repair, and I’ve been going over several items on my daily “checkup list” and wanted to share our Better Business Bureau rating:
It’s not easy to receive and keep an “A+ Rating”, especially when a business has thousands of customers a month. There are several companies that I see also touting A+ ratings; but it’s easier when you have a third of the business; the issue with this rating system is that the Better Business Bureau doesn’t really judge by the percentage of issues a company has with their customers. They base it off of the number of issues you have.
For example, for a business like ours to have 9 closed reports in the last 12 months out of somewhere near 30,000 customers (.0003%) -we’re “docked” the same as a business that closed 9 reports in the same time period but only having 3,000 customers (.003%). In all honesty both of these examples are LOW percentages, but we have no way to keep an A+ rating other than being the best that we can be.
It might be a bit difficult to understand, but the bottom line is that we have the highest rating possible issued by the Better Business Bureau.
You’re darn right I’m proud of it. It’s shows how great our employees are, how amazing our services are and that we must be doing something right.
Thanks to all of our customers for their business, I truly appreciate it!
Good morning, all of the blogs today have been about our Lakewood, Colorado location so it’s time to welcome our newest employee in Olathe, Kansas.
Dylan started just about a week ago in customer service and hasn’t looked back! He’s been on the phones constantly, working hard and learning the business as fast as he can. If you’ve called into our Main Service Lab in Olathe lately, you may have gotten Dylan on the phone. He meets our checklist of a hard-working, team oriented, skilled individual.
I’ve been watching him and he’s making it a priority to answer a ringing telephone first before any other customer service representative. I believe it’s like a game to him, and frankly I don’t even think that the phone is getting a full “ring” in and he’s greeting the customer on the other end. It’s kind of nice! 😉