Careful, that iPad is dangerous.

Hello friends, I received this email from a customer a few minutes ago – I want to preface that I’ve already asked the customer for permission to post the email here with a general reply to all of my customers in case it may help someone someday:

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“A few days ago I broke my iPad on the kitchen counter. The glass shattered into thousands of tiny little shards. I stupidly swept them into the garbage with my bare hand. I then, more stupidly, brushed my hands together to get rid of any pieces- forgetting that these were bits of glass that could get stuck in my skin. I seems that I got a piece in my finger.

It’s in my thumb, inside of a crease. It looks like a little bump, slightly raised and pink. If I push on it a certain way, it hurts. The little cut the glass made has already scabbed over.

If there is a glass in my hand, could I leave it in there for a few days? I really don’t have time to go to a hospital for a while- but of course, if it’s an emergency, I’ll do it. What should I do?”

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Firstly – we’re not doctors here at Mission Repair – but if you get a piece of glass in your hand, there are typically simple ways to remove it. While there may or may not be any long-term effects of “leaving” a piece of glass in your skin, I’d certainly say that there is an advantage to getting it out. It’s not supposed to be there, right? However:

What you can do (which we’ve seen multiple customers do) is to cover your broken iPad screen with tape to “stop” the shards of glass from getting into your hands. See the picture above as we received an iPad in this week from one such customer.

You can stop that iPad from being dangerous to an extent by covering it in overlapping clear tape. Typically, the device will still work (at least temporarily) so it gives our customers “time” to get down to see us or send the device into us.
Otherwise, keep you hands clear of the broken glass and all should be good. Any questions about iPad repair? Give us a call. Need medical help? Time to call the doctor!

Take care, Ryan

Technical bulletin about our website security…you want to know!

Attention, Mission Repair customers!

We’ve got a security update in the works that we wanted to share, and more importantly, describe how it could impact your online experience with Mission Repair.

In a nutshell, the Payment Card Industry Security Standards Council (PCI-SSC) recently released FAQs ahead of changes to their data security standards. Among their recommendations, the Security Council heavily encouraged hosting providers to upgrade its Transport Layer Security (TLS) as soon as possible.

With security as one of our top priorities, our IT team is currently working to implement this update, so we wanted to provide you with plenty of advanced notice so you can prepare for the upgrade taking place at the end of June. At that time, we’ll be disabling TLS 1.0 and moving to TLS 1.1 or 1.2 so we can continue to exceed PCI certification requirements and ensure all of our customer data remains safe.

What does this update mean for you?

Overall, the impact to your experience on MissionRepair.com is small. The main area to prepare for is in terms of any shoppers who try to access our site using Internet Explorer 10 or lower. These users will still be able to access the site without issue, but will receive an error message when visiting secure pages, such as our one page checkout where you’d type in your credit card information. Please note that a very small percentage of web traffic comes from these older browsers, so it most likely won’t even affect you at all.

Customers and administrators who want to continue using Internet Explorer 10 or lower can easily do so with just a few changes to their browser settings:

-On the Internet Explorer main menu, select Tools > Internet Options.

-In the Internet Options box, select the Advanced tab.

-In the Security category, uncheck Use SSL 3.0 and check Use TLS 1.0, Use TLS 1.1, and Use TLS 1.2 (if available).

-Click OK

-Exit and restart Internet Explorer

We’ll be sure to keep you updated as we get closer to the end of June. If you have any questions in the meantime, don’t hesitate to contact our Support team for more information.

Thanks, Ryan