To insure or not to insure…

I’ve always been the goto geek in my family and to my non-tech friends. The questions of what to buy, when to upgrade, how to fix this or that. Those are all easy questions to answer and I can always suggest a pretty solid reason as to why or why not. However, when it comes to insurance, it’s a challenging dilemma, as I personally have never needed it (knock on wood) for any of my devices, such as my iPhone or iPad.

So it’s not that I can give you a definitive answer here, but I’ll offer my point of view as a repair shop owner and with as little bias as possible. If you are someone who is prone to break your device more than once a year… then yes, insurance is probably worth investing in. If you are more like me, and have yet to break one, even though a few drops… then it would seem insurance is a waste of money.

So until this is a reality…

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The real judgment here is understanding the true cost of the device you’re insuring and the true cost of the insurance. While you may think your iPhone 6 is worth $199 because that is what you paid, you’re in for a nasty wake up call when you try to buy a new one outright. The base 16 gig model will run you nearly $600. The repair for an iPhone 6 is currently $159 here at Mission Repair. You might pay $7-$10 per month for insurance and have a $50 deductible which is roughly $84 to $120 in premiums over the course of a year. Plus, $50 each time you break your phone. The worst part is the fact that you may never use the insurance, and over the years, forget you’ve been paying that monthly premium, especially if it’s autimatically paid on a credit card. Let’s just say that adds up to a lot of money over time… and you would still be required to pay a $50 deductible upon repair.

 

The bottom line is, insurance companies don’t build new office buildings because everyone is using the insurance. They make their money on the premiums that people are paying in over time and consumers not using the policy.  Sort of like casinos, they don’t build billion dollar resorts because the customer is winning more than the house! I would suggest buying a piggy bank, put in $10 per month and if the screen on your phone shatters… well time to crack open the piggy bank and come see us at Mission Repair!

Lastly, take a look at the fine print on your policy to see what is really covered and what is not. Water damage? Dropping your phone? Most likely neither of those are covered with a traditional cellular provider (AT&T, Verizon, Tmobile) insurance plan. That’s “extra” or you need to find a specialty insurance carrier that covers those specific types of damage.

I know that last part is a bit bias… buy hey, I need to earn my $10 to put in my piggy bank!

Have a great day!

Jeff

 

 

But what happens if I break my phone the second time?

Good morning friends,

We get repeat customers every day. This is just a fact of the business, and if you drop your phone and crack the screen once, it’s a drag. But let’s say you have it repaired and then drop it again; you might just be plain mad!!

That’s why I came up with a program that’s exclusive to Mission Repair. Other companies have tried to copy our program, but we pioneered this benefit for OUR customers. That’s why we get more repeat and loyalty from our customers than the next “pop up” repair business down the street. Let’s discuss it.

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The number one service we perform is fixing cracked screens for many different products. Even worse, we’ve seen many repeat customers for the same repair. Mission Repair wants to stand out among the competition by offering benefits with our repairs that other businesses don’t.

Allow us to elaborate:

Think of it as “The Real Lifetime Warranty”. Check the competition. When they offer lifetime warranties, this doesn’t include breakage again on the part you had repaired. What good is a lifetime warranty on a piece of glass that only fails when it breaks? Our “Got Repair” program covers re-repairing damaged glass and screens.

Think of it as a “Thank You” for coming back to Mission Repair. If you have your device repaired with us, you already know that it can be broken. And if you should somehow accidentally or intentionally damage it again, we want you to come back to Mission Repair. We would make more money by charging you full price but you may decide not to repair your device more than once. Our “Got Repair” program benefits encourage repeat business with a special thank you to every Mission Repair customer.

Think of it as the “New Standard” in which services should be performed. Mission Repair pioneers many programs and we set the standard for the market.

Think of it as the opposite of “Insurance”. Insurance is just that. You buy insurance “in case” something happens to your unit. If nothing happens, you still pay. Additionally, most insurance plans require a deductible and stringent rules to filing a claim. Our “Got Repair” benefits cost you nothing up front. Rather, we charge a small service fee for any repeat repair. You can have the unit re-repaired once or 1000 times, this service fee will remain the same.

Compare it to AppleCare + from Apple. Read our blog about the savings here!

Let’s see how it works in real life:

Order a service that includes the “Got Repair” Benefits. Our iPhone 3GS Glass Repair Service is an excellent EXAMPLE and the product picture looks like this on our website:

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We’ll then perform our Award Winning Service like usual and get the repaired unit back in your hands. We are in the business of Nationwide 24 Hour Service and while-you wait repairs for walk-in customers.

(DRUMROLL, PLEASE)

Then at ANY TIME in the future, if you break this same iPhone 3GS Glass again we’ll repair it for a $20 “Got Repair” Service Fee. Remember, you can have the same unit re-repaired as many times as you’d like, there is NO LIMIT. NOTE – THIS IS AN EXAMPLE OF THE IPHONE 3GS GOT REPAIR SERVICE FEE. DIFFERENT FEES APPLY TO DIFFERENT REPAIRS.

Mission Repair, The Intelligent Choice. Need to use your Got Repair benefit? Just call your nearest Mission Repair location and tell the representative “Got Repair!”. We will set your Got Repair order up for you.

FAQ’s and Terms of the “GOT REPAIR” program.

Thanks for reading, talk to you again soon. Ryan